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K N

Not sure who wrote positive reviews - this isn't one.

1.0 of 5 bubblesReviewed 8 Sept 2024
Bad reception, room wasn't ready and I was told to go outside while it was raining. I was told to come back in 30 minutes, perhaps the room would be ready then, but perhaps I would be asked to wait another 30 minutes or so, i.e., get back out in the rain???? I asked if there was a cafe nearby and was told about restaurants and that I could eat in the hotel restaurant. I clarified again that I was looking for a cafe and was met with a shoulder shrug. Got my room an hour later - view of the parking lot. Wifi does not have a password, i.e. not the least bit secure. No iron in the room, aparently, there is an 'ironing room' for which a key can be requested. Do they expect me to carry my clothes on a hanger around in the hotel?
Date of stay: September 2024
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
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    Reviews (739)
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    All reviews beautiful view welcome drink indoor pool wellness area spent two nights dining room excellent breakfast excellent hotel cake great spa open the window calm area the entire staff lunch or dinner comfortable rooms berner oberland exceptional service
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    2 - 7 of 739 reviews
    Reviewed 8 September 2024

    Stay here. Dont overthink it. Best decision you’ll Make all trip.

    Location is great and is centrally located from anywhere you want to v is it. Views are spectacular. Spa was so peaceful with any amenity you need. Very clean as well.

    Free breakfast is best meal we had all trip (seriously better than a Michelin star restaurant)

    Most importantly, staff is amazing and does whatever it takes to make sure you have a great experience.

    Stay at hotel Eden, you will be happy you did.

    Room tip: Get the lake facing view. Superior room is spacious. Breakfast is well worth it
    Date of stay: September 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Th408123
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 9 September 2024

    Dear Guest
    Thank you very much for the great review!
    We are very pleased that you had a nice stay with us at the Hotel Eden Spiez.
    We are delighted to know that you appreciated the location, our spa, our cleanless, our breakfast and the expertise of our staff.
    We would be very happy to welcome you again in our Hotel and wish you a beutiful trip.
    Best regards from Lake Thun
    Hotel Eden Spiez Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 July 2024

    Great hotel and location. Some of the rooms really big (we booked 3; rooms are not identical). Amazing b-fast with great service. Covered pool and outdoor hot tub were great. Amazing view of lake and mountains.
    Odd glass door restroom + shower (regular shower head) format in all rooms with little to no privacy. They should fix this.

    Date of stay: July 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank amit k
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 26 July 2024

    Dear guest
    Thank you for choosing our hotel and for taking the time to write a review!
    We are delighted to know that you appreciated our staff, breakfast buffet and our spa.
    We are looking forward to welcoming you back to our hotel!
    Best regards from Lake Thun
    Hotel Eden Spiez Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 October 2023

    I've been looking forward to reviewing this hotel because we enjoyed our stay so much. The hotel is charming and probably the best place to stay in Spiez. Very convenient location, a few minutes (walk) away from the train station (they do offer a shuttle service as well, if needed) and 5 minutes (again walk) by the castle and lake. The rooms are absolutely spotless and super comfortable (amazing mattresses and pillows). We had a room with lake view and every morning and evening I loved going on the balcony to enjoy the fresh air, the mountain peaks and the sky (especially at night). We enjoyed the breakfast as well, not a lot of diversity, but very good quality. The spa is really amazing; I loved the heated outdoor swimming pool -- an absolute treat with views towards their beautiful garden and the lake. The staff has been very helpful and kind. Many thanks to Gerome (front desk) for all the useful recommendations during our stay. I can only say that we miss the hotel (and beautiful Spiez) already and look forward to returning soon!

    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Joliee
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 2 November 2023
    Google Translation

    Grüessech Joliee

    Wir freuen uns sehr über diese tolle Bewertung! Ein herzliches Dankeschön, dass Sie Ihre Erfahrungen im Eden Spiez hier teilen!

    Herzliche Grüsse von Eden Spiez

    Jasmin Jäger
    Betriebsassistenz

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 October 2023

    From the moment we walked into the beautiful Hotel Eden Spiez to the moment we left, everything was quite literally perfection. The hotel itself is pristine; you can tell that their attention to detail is unmatched. The grounds were beautifully landscaped and had a spectacular view of Lake Thun. The room was spacious, comfortable and had everything (and beyond) of what you could need for your stay. What made this stay better than most was the absolutely wonderful staff who always went above and beyond. They truly make you feel as though you are the only guests in the hotel. I left my phone in a taxi and they went out of their way to retrieve it for me. On our last day, we missed our train from Oeschinensee by one minute, and the masseuse waited an extra hour for our return so we could have our massages on our last night. They were always so helpful and knowledgeable and just the SWEETEST. Forgive me because I'm horrible with names, but the maître d', the gentleman at the front desk and the bartender at Bistro - you were the best and you made our stay. The breakfast buffet was absolutely delicious, as were the drinks at the Bistro Bar. I will be doing a separate review of Belle Epoque, because.. wow. Phenomenal. The spa was immaculate and vast, and has everything you could want for a successful spa day or evening. Do NOT think twice about booking, this hotel is worth every penny and is deserving of all its five star reviews. We will absolutely stay on our return to Switzerland. Thank you, Eden Spiez!

    Date of stay: October 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank siestravels
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 2 November 2023
    Google Translation

    Grüessech Siestravels

    Herzlichen Dank, dass Sie Ihren Aufenthalt im Eden Spiez so gut bewertet haben. Wir freuen uns sehr über diese positive Rückmeldung!
    Sonnige Grüsse vom Thunersee

    Jasmin Jäger
    Betriebsassistenz

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 October 2023 via mobile

    They promised breakfast included, a/c, SPA included.
    When we showed up, they wanted CHF39 for breakfast per person per day, CHF45 for any use of any part of their SPA, no a/c in my room.

    Late September, still hot. Couldn’t sleep. Very hot in the room. Sweating. Open windows - no help. It only cools down at around 04:00-06:00 in the morning. With open windows, all the noise from outside adds to frustration. On weekends, people are loud all night until 03:00-04:00 in the morning. - there is a restaurant across my windows. Restaurant guests are loud laughing, screaming, banging doors, car engines revving up.

    Also hotel double charged a city tax.

    There were some more minor issues.

    Date of stay: September 2023
    Trip type: Travelled with family
    Thank OOCCAA
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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