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Joliee
London, United Kingdom

One of our best stays in Switzerland

5.0 of 5 bubblesReviewed 30 Oct 2023
I've been looking forward to reviewing this hotel because we enjoyed our stay so much. The hotel is charming and probably the best place to stay in Spiez. Very convenient location, a few minutes (walk) away from the train station (they do offer a shuttle service as well, if needed) and 5 minutes (again walk) by the castle and lake. The rooms are absolutely spotless and super comfortable (amazing mattresses and pillows). We had a room with lake view and every morning and evening I loved going on the balcony to enjoy the fresh air, the mountain peaks and the sky (especially at night). We enjoyed the breakfast as well, not a lot of diversity, but very good quality. The spa is really amazing; I loved the heated outdoor swimming pool -- an absolute treat with views towards their beautiful garden and the lake. The staff has been very helpful and kind. Many thanks to Gerome (front desk) for all the useful recommendations during our stay. I can only say that we miss the hotel (and beautiful Spiez) already and look forward to returning soon!
Date of stay: September 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Eden Spiez, Marketing at Hotel Eden Spiez, responded to this review
Responded 2 Nov 2023
Grüessech Joliee

Wir freuen uns sehr über diese tolle Bewertung! Ein herzliches Dankeschön, dass Sie Ihre Erfahrungen im Eden Spiez hier teilen!

Herzliche Grüsse von Eden Spiez

Jasmin Jäger
Betriebsassistenz
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (731)
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      All reviews beautiful view welcome drink indoor pool wellness area spent two nights dining room excellent breakfast excellent hotel cake great spa open the window calm area the entire staff lunch or dinner comfortable rooms berner oberland exceptional service
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      1 - 6 of 731 reviews
      Reviewed 24 October 2023

      From the moment we walked into the beautiful Hotel Eden Spiez to the moment we left, everything was quite literally perfection. The hotel itself is pristine; you can tell that their attention to detail is unmatched. The grounds were beautifully landscaped and had a spectacular view of Lake Thun. The room was spacious, comfortable and had everything (and beyond) of what you could need for your stay. What made this stay better than most was the absolutely wonderful staff who always went above and beyond. They truly make you feel as though you are the only guests in the hotel. I left my phone in a taxi and they went out of their way to retrieve it for me. On our last day, we missed our train from Oeschinensee by one minute, and the masseuse waited an extra hour for our return so we could have our massages on our last night. They were always so helpful and knowledgeable and just the SWEETEST. Forgive me because I'm horrible with names, but the maître d', the gentleman at the front desk and the bartender at Bistro - you were the best and you made our stay. The breakfast buffet was absolutely delicious, as were the drinks at the Bistro Bar. I will be doing a separate review of Belle Epoque, because.. wow. Phenomenal. The spa was immaculate and vast, and has everything you could want for a successful spa day or evening. Do NOT think twice about booking, this hotel is worth every penny and is deserving of all its five star reviews. We will absolutely stay on our return to Switzerland. Thank you, Eden Spiez!

      Date of stay: October 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank siestravels
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 2 November 2023
      Google Translation

      Grüessech Siestravels

      Herzlichen Dank, dass Sie Ihren Aufenthalt im Eden Spiez so gut bewertet haben. Wir freuen uns sehr über diese positive Rückmeldung!
      Sonnige Grüsse vom Thunersee

      Jasmin Jäger
      Betriebsassistenz

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 October 2023 via mobile

      They promised breakfast included, a/c, SPA included.
      When we showed up, they wanted CHF39 for breakfast per person per day, CHF45 for any use of any part of their SPA, no a/c in my room.

      Late September, still hot. Couldn’t sleep. Very hot in the room. Sweating. Open windows - no help. It only cools down at around 04:00-06:00 in the morning. With open windows, all the noise from outside adds to frustration. On weekends, people are loud all night until 03:00-04:00 in the morning. - there is a restaurant across my windows. Restaurant guests are loud laughing, screaming, banging doors, car engines revving up.

      Also hotel double charged a city tax.

      There were some more minor issues.

      Date of stay: September 2023
      Trip type: Travelled with family
      Thank OOCCAA
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 28 September 2023

      This hotel was a little disappointing. It was a little more dated than expected. We had four rooms, three were renovated and nice, the fourth was a corner room with old carpeting and an no air conditioning. The staff was accommodating in bringing a window unit to help matters along. But lesson learned, ask whether the rooms have been redone or not. Also, the lake view from the rooms on 3rd floor were far better than the views from the 2nd floor rooms. If I would visit again, I’d be sure to ask for a 3rd floor room.
      That being said, the hotel has a relaxing feel, the gardens are lovely, and the breakfast selection was better than most. The location is nice, with the lake maybe a 7-minute walk away.

      Date of stay: September 2023
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank Cruiser15921295630
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 29 September 2023

      Dear Cruiser15921295630

      We appreciate your review! A big thank you for sharing your experience at Eden Spiez here!
      Too bad, we could not convince you in all areas of our beautiful hotel. We are just not sure if you mean the right hotel. We don't have carpeted rooms and all rooms are on the same renovation level.
      Maybe you will visit us again soon and see for yourself.

      Best regards from Eden Spiez

      Jasmin Jäger
      Operational assistance

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 25 September 2023

      We like the location of Hotel Eden. Interlaken always seems crowded. Spiez, on the other hand, is more relaxing. From elegant breakfasts, super clean bathroom in the public area to umbrellas at the entrance, the hotel really pays attention to details. Staff is friendly and always willing to help. It is obvious that they have a high service standard. Our suggestion for improvement is to add more electrical outlets in the room and conditioner in the bathroom. All things considered, this is a hotel that we would love to come back to. Thank you Team Hotel Eden for making our stay a very enjoyable one!

      Date of stay: September 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank Xiaopin W
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 26 September 2023

      Dear citytiger98

      Thank you very much for the great review!
      We are very pleased that you had a nice stay with us at Eden Spiez.
      Kind regards from the Bernese Oberland

      Jasmin Jäger
      Operations Assistance

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 15 September 2023 via mobile

      Really nice hotel. Good position in Spiez about 600m from the lake and 4/5 restaurants.
      Breakfast was very plentiful and well presented.
      Ate at the hotel twice and was impressed with the food although a bit expensive. Nice views from the dining room.
      Had a lake view room, would highly recommend paying the extra, the view from the other side is of a car park. Wasn’t keen on the room layout with the toilet being part of the open plan bathroom/bedroom.
      Spa is exceptional and was largely empty
      Majority of staff were friendly and helpful.
      Tips-ask for high floor lake view room.

      Room tip: Lake view room high floor
      Date of stay: September 2023
      Trip type: Travelled as a couple
      Thank lawsy63
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 19 September 2023

      Dear lawsy63

      Thank you very much for the great review!
      We are very pleased that you had a nice stay with us at Eden Spiez.

      Kind regards from the Bernese Oberland

      Jasmin Jäger
      Operations Assistance

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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