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OOCCAA
Vancouver, Washington

False advertising.

1.0 of 5 bubblesReviewed 30 Sept 2023via mobile
They promised breakfast included, a/c, SPA included.
When we showed up, they wanted CHF39 for breakfast per person per day, CHF45 for any use of any part of their SPA, no a/c in my room.

Late September, still hot. Couldn’t sleep. Very hot in the room. Sweating. Open windows - no help. It only cools down at around 04:00-06:00 in the morning. With open windows, all the noise from outside adds to frustration. On weekends, people are loud all night until 03:00-04:00 in the morning. - there is a restaurant across my windows. Restaurant guests are loud laughing, screaming, banging doors, car engines revving up.

Also hotel double charged a city tax.

There were some more minor issues.
Date of stay: September 2023
Trip type: Travelled with family
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    Reviews (733)
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    Traveller rating
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    All reviews beautiful view welcome drink indoor pool wellness area spent two nights dining room excellent breakfast excellent hotel cake great spa open the window calm area the entire staff lunch or dinner comfortable rooms berner oberland exceptional service
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    3 - 8 of 733 reviews
    Reviewed 28 September 2023

    This hotel was a little disappointing. It was a little more dated than expected. We had four rooms, three were renovated and nice, the fourth was a corner room with old carpeting and an no air conditioning. The staff was accommodating in bringing a window unit to help matters along. But lesson learned, ask whether the rooms have been redone or not. Also, the lake view from the rooms on 3rd floor were far better than the views from the 2nd floor rooms. If I would visit again, I’d be sure to ask for a 3rd floor room.
    That being said, the hotel has a relaxing feel, the gardens are lovely, and the breakfast selection was better than most. The location is nice, with the lake maybe a 7-minute walk away.

    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Cruiser15921295630
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 29 September 2023

    Dear Cruiser15921295630

    We appreciate your review! A big thank you for sharing your experience at Eden Spiez here!
    Too bad, we could not convince you in all areas of our beautiful hotel. We are just not sure if you mean the right hotel. We don't have carpeted rooms and all rooms are on the same renovation level.
    Maybe you will visit us again soon and see for yourself.

    Best regards from Eden Spiez

    Jasmin Jäger
    Operational assistance

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 September 2023

    We like the location of Hotel Eden. Interlaken always seems crowded. Spiez, on the other hand, is more relaxing. From elegant breakfasts, super clean bathroom in the public area to umbrellas at the entrance, the hotel really pays attention to details. Staff is friendly and always willing to help. It is obvious that they have a high service standard. Our suggestion for improvement is to add more electrical outlets in the room and conditioner in the bathroom. All things considered, this is a hotel that we would love to come back to. Thank you Team Hotel Eden for making our stay a very enjoyable one!

    Date of stay: September 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Xiaopin W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 26 September 2023

    Dear citytiger98

    Thank you very much for the great review!
    We are very pleased that you had a nice stay with us at Eden Spiez.
    Kind regards from the Bernese Oberland

    Jasmin Jäger
    Operations Assistance

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 September 2023 via mobile

    Really nice hotel. Good position in Spiez about 600m from the lake and 4/5 restaurants.
    Breakfast was very plentiful and well presented.
    Ate at the hotel twice and was impressed with the food although a bit expensive. Nice views from the dining room.
    Had a lake view room, would highly recommend paying the extra, the view from the other side is of a car park. Wasn’t keen on the room layout with the toilet being part of the open plan bathroom/bedroom.
    Spa is exceptional and was largely empty
    Majority of staff were friendly and helpful.
    Tips-ask for high floor lake view room.

    Room tip: Lake view room high floor
    Date of stay: September 2023
    Trip type: Travelled as a couple
    Thank lawsy63
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 19 September 2023

    Dear lawsy63

    Thank you very much for the great review!
    We are very pleased that you had a nice stay with us at Eden Spiez.

    Kind regards from the Bernese Oberland

    Jasmin Jäger
    Operations Assistance

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 August 2023

    I would give this 4.5. Nice spa, lovely views, good location for nearby hikes, pleasant, clean property, plenty of parking. Near main train station. Pathetic gym. Breakfast good. Not amazing overall but very nice and would go again.

    Date of stay: August 2023
    Trip type: Travelled as a couple
    Thank alexjw2014
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 29 August 2023

    Dear alexjw2014

    Thank you very much for giving your stay at Eden Spiez a very good rating. We are very happy about this positive feedback!
    Sunny greetings from Lake Thun

    Jasmin Jäger
    Operations Assistance

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 August 2023

    Hotel Eden Spiez - One of the best Hotels I have been to, mainly due to the hotel team's willingness to help with any issue at any hour.
    The location is excellent for a start touring a star trip and exploring the area.
    The hotel restaurant has a Michelin star, and eating there at least once is recommended.
    Besides that the daily price for daily parking is very high, we had no choice but to pay because we came with a rented car.
    In general, it's one of the best hotels we have ever been. The view from the windows is just like an in-a-tourist postcard.

    Room tip: One tip is the you don't need a car to travel in Swiss the public transportainop from the hotel is very good.
    Date of stay: July 2023
    • Trip type: Travelled with family
      • Value
      • Service
    Thank dudi g
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 8 August 2023

    Dear dudig2016

    Thank you very much for the great review!
    We are very pleased that you had a nice stay with us at Eden Spiez.
    Kind regards from the Bernese Oberland

    Jasmin Jäger
    Operations Assistance

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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