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lornarn76
California

Superb 5 star quality hotel

5.0 of 5 bubblesReviewed 13 Jun 2022
From the moment we arrived until the day we sadly had to depart, our stay was fantastic. We were picked up by shuttle driver Rui, who was fabulous. He drove us many times during our stay and each time he was efficient and delightful to talk with.
We arrived before check-in time and the reception staff held our luggage and suggested we relax and enjoy The Terrace. Upon entering The Terrace, we were greeted by Nasrine and Marta with a warm welcome and big smiles. We enjoyed a fantastic lunch and enjoyed conversation with both Nasrine and Marta. I had the Eden Health bowl and it was excellent. So good I had it again and again including for dinner. My husband loved the burger and had it a second time. The view on The Terrace is magnificent and the complimentary afternoon “cake” was enjoyed each day. The strawberry tart was our favorite.

We had two stays at the hotel. The first was for one night before heading to Wengen. We then came back for another four nights. Our first room was a standard room with balcony and was very comfortable in every way. For our second stay, we upgraded to room 311 which was amazing. We both said “wow” when we walked in. The layout is unique but we found it very comfortable. We had two separate balconies where I spent most of my time. The view was amazing. I enjoyed listening to the “cow bells” on the nearby sheep and goats along with the children enjoying the city pool, mini golf and beach down the hill and off in the distance from the hotel. It was not disruptive at all. At night, it was quiet and we slept well. The bed is very comfortable and is adjustable. There are two comfortable arm chairs, a table and desk. Wi-Fi was excellent. The espresso machine is great! There were nice homemade snacks on the desk along with complimentary large water bottles which were replenished There are two elevators in the hotel that also connect to the spa/pool area.

The breakfast was in the elegant dining room and had an excellent variety of foods including freshly cooked items upon request. They had gluten-free items and lactose free milk. We were delighted to see Marta and Nasrine at breakfast each day. The coffee was delicious. The service by everyone was excellent.

We did not purchase half-board but were able to eat in the dining room each evening. We chose from the a la carte menu. The offerings are essentially the same each night but it appears that the preparations change each week. The salmon was outstanding and my husband shared that his beef was also outstanding. The amuse bouche was delicious each night. The Pavlova berry dessert with homemade raspberry gelato was delicious. The service was excellent and formal but not stuffy. The wine selection is huge. I enjoyed the recommended Bordeaux every night.

I also want to mention Eskander at Reception who was very helpful, took time to talk with us, get to know us and was very efficient each time we came to the desk. He even picked us up once in the shuttle when Rui was busy with other duties. Jerome at reception was also wonderful. He found us bathing suits as we did not bring ours so we could enjoy the pool. When he saw us at other times, he always stopped to say hello and ask if he could do anything. Mr Muller and Ms. Boss are reception were excellent.

The hotel grounds are beautiful with a tennis court, beautifully landscaped grounds, lounge chairs and seating scattered throughout the garden for you to enjoy, an indoor pool and a lovely large jacuzzi, The pool is beautiful with a lovely view. The hotel even planted beautiful wildflowers and greenery on the roofs of the pool and dining room so when I was out on my balcony, I did not look at a rooftop but beautiful flowers. The attention to detail is apparent throughout the property. Thank you, it was appreciated.

Unfortunately, we had one bad experience with Christian, the “sub” Maitre ‘d. On our last night they decided to open The Terrace for dinner even though it was 85 degrees out. Apparently, there weren’t as many tables on the Terrace as when we arrived in the dining room as usual, we were abruptly asked if we had a reservation, which we did. We were told by Christian that we can sit in the dining room and then he left. We were one of three tables in the dining room with one server who had only been at the restaurant for two days. He did his very best, was attentive and pleasant. We asked to talk to Christian about an issue with the entree that night. He came, was very curt, his phone rang, he answered and then he disappeared to never return. It ruined our dining experiences at the hotel which had been excellent up until then. Having said that, the staff in reception, dining/bar with one exception and housekeeping were all excellent so we will not let this one incident with one person affect our delight with the hotel.

I highly recommend staying at the Hotel Eden Spiez. We will hopefully be back one day soon.
Date of stay: May 2022
Room Tip: Room 311 is fantastic. Recommend this room type.
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Eden Spiez, Marketing at Hotel Eden Spiez, responded to this review
Responded 16 Jun 2022
Dear Lornarn76

Thank you for your very good review of the Eden Spiez. We are very pleased that you enjoyed your stay and that we may be able to welcome you again soon.
Thank you for your comment regarding the service staff in the restaurant in the evening. These comments are very important to us and help us to improve our service quality. We will discuss this internally.
Best regards from Eden Spiez

Jasmin Jäger
Operations Assistance
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (739)
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    All reviews beautiful view welcome drink indoor pool wellness area spent two nights dining room excellent breakfast excellent hotel cake great spa open the window calm area the entire staff lunch or dinner comfortable rooms berner oberland exceptional service
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    27 - 32 of 739 reviews
    Reviewed 22 May 2022 via mobile

    Great hotel and superb spa.
    But terrible restaurant; Head of staff was very rude to us, other guests, and specially her staff (infront of guests)... the food took more than 1 hour to be served and was at most mediocre.
    Respect for the staff for staying friendly and keeping their head down.

    Room tip: Eat elsewhere
    Date of stay: May 2022
    Trip type: Travelled as a couple
    1  Thank Trifaeb
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 16 April 2022 via mobile

    My wife and I wrote a review 3 years ago after a 1 night stay. We just stayed again this month for 3 nights, and everything was just as excellent as before. Comfortable rooms, great spa, tasty breakfast, and super friendly service from the entire staff. We will surely stay here again if we make it back to Switzerland!

    Date of stay: April 2022
    Trip type: Travelled as a couple
    Thank PhilaPA82
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 13 April 2022

    We just spent two nights here and really loved it. It is not cheap, but totally worth the money. If you like wellness and great food, in a beautiful location, you will be very happy here.

    The rooms are comfortable and all quite different. I am a very bad sleeper, especially when sleeping in hotel rooms, but here, I slept quiet well. The bed is very comfortable, not too hard, not too soft, and the fact that you can open the window and the balcony window, and it is still not noisy, also helped a lot.

    The wellness area is great. The indoor pool is probably my favorite part of the hotel and I like the fact that it opens at 07am. Swimming before having breakfast is something that I very much enjoy. We also enjoyed the Solbad a lot, especially on Saturday, when it was snowing. Being in the hot water, with the head in the cold air and being snowed on, that was a really good feeling. The "naked area" with Sauna and Steambath is also good. There, I missed a coldwater bath, and also a bit of privacy.

    We had dinner twice in the restaurant and that was a major highlight for us. Really amazing food and wine, with reasonable prices. The quality we got was amazing. One small input: maybe offer full portions and half portions ? What I mean - I want to enjoy a starter and a main. But if the main is served as a full portion, this is too much for me, no matter how tasty it is. I will then leave half of the dish uneaten, which is a shame given the quality of the food. I would rather just order a smaller portion.

    Date of stay: April 2022
    Thank swisstraveller002
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 31 March 2022

    We went for one night and would surely come back! Excellent service, the Spa is perfect (different types of saunas, pools, showers). The view is pristine, you can have drinks or cake at the terrace. Food excellent and elegant restaurant. Our room had a whole view of the lake. The staff is always there to take care of your needs (particularly Zara, Christian from the restaurant, and all the people at the reception) You pay for what you get and more! a perfect weekend escapade, 33 minutes fro, Bern

    Room tip: pick the lake view, it is stunning!
    Date of stay: March 2022
      • Value
      • Cleanliness
      • Service
    Thank Paolaromer86
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 11 April 2022

    Thank you for being our guests at Eden Spiez and taking the time to write us feedback on your stay.
    We are pleased that you enjoyed a pleasant stay and that you particularly liked the location of our hotel.
    We thank you for the special mention of our staff, which we are happy to pass on in this way. This feedback makes us particularly proud.
    We are already looking forward to welcoming you back to Eden Spiez on another occasion.
    Sunny greetings from Lake Thun
    Jasmin Jäger
    Operating assistance

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 February 2022

    The hotel eden located beautiful area, every morning i could take a walk to the lakeside and enjoyed the alpine there. The room was clean, the service was super. but mostly the wellnesszone was fantastic!

    Date of stay: February 2022
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank Juyeon S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Eden Spiez, Marketing at Hotel Eden Spiez, responded to this reviewResponded 24 February 2022

    Good day
    Thank you for staying with us at Eden Spiez and taking the time to write about your positive experience here. It is a pleasure to read that you enjoyed a pleasant and relaxing stay.
    We look forward to seeing you again here on Lake Thun and wish you all the best.
    Best regards from Eden Spiez
    Martina Seiler
    Marketing & Communication

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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