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KDDOK

Fabulous location, view and restaurant

5.0 of 5 bubblesReviewed 29 Apr 2021via mobile
We stayed for four nights while taking a sailing course on the lake. Our panorama room had a stunning view of Lake Thun and the Alps. The food and service in the restaurant were absolutely fabulous. We especially enjoyed the beef tenderloin (Rindsfilet) and tartar, as well as the very fresh green salads. The hotel itself is older but the rooms have been relatively recently renovated. The breakfast buffet was also excellent, including smoked salmon and very attentive service. If the weather had been warmer, we would have loved to enjoy more of the large garden and restaurant terrace, as well as swimming off of the boat dock. We recommend asking for a lakeside room to minimize noise from the busy main road in front of the hotel.
Date of stay: April 2021
Room Tip: Plenty of free parking is available and the hotel is on the main bus line from Thun.
Trip type: Travelled as a couple
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Bellevue Au Lac, Sonstige at Hotel Restaurant Bellevue Au Lac, responded to this review
Responded 3 May 2021
Dear KDDOK, thank you very much for taking the time to write a review of your recent visit to the Hotel Restaurant Bellevue au Lac. We are all very pleased that that you enjoyed your stay with us. With great pleasure we will share your positive feedback with our staff. It would be our pleasure to welcome you again and, in the meantime, we wish you all the best and remain with kind regards, Maya Wagner, Vice Director
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 January 2021

Modern, comfortable rooms, delicious breakfast. Got a free upgrade to a superb room, thanks for that!
The personnel at reception and at breakfast was one of the kindest I ever met.
The views towards the lake, the mountains, the nearby church are splendid. Would definitely stay here again.

Room tip: A room with a lake view
Date of stay: December 2020
    • Location
    • Rooms
    • Service
2  Thank 449liliar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bellevue au Lac, Geschäftsführer at Hotel Restaurant Bellevue Au Lac, responded to this reviewResponded 10 January 2021

Dear 449liliar, thank you very much for your review on tripadvisor with the 5 points. We are glad to hear that you were satisfied by your stay with us and we are looking forward to welcome you back! Best regards, Maya Wagner, Assistant General Manager

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Reviewed 10 September 2020

This hote;l is in a quite unbelievable location - brilliant view of the adjacent Thunersee and the surrounding mountains, with Bluemlisalp, Niesen and Stockhorn the most prominent. During our one week stay we accumulated some glorious photoraphic memories (sunsets from heaven, a rainbow "falling" into the lake) which are now on display in our home; the hotel has a superb gardener. hence beautiful flowers and in all honesty one of the best restaurant terraces we have ever come across. It is also a swimmer's paradise, with easy access into and out of the lake. The food is excellent, and in all honesty we were looking forward to returning in the future. That we have now decided not to do so is entirely due to one man - the Hotel Manager / Owner. He is only 32 at rhe time of writing, so little experience, and oh does it show! One example: he never gets up early in the morning, so is probably unaware of the fact that although breakfast is advertised as starting at 7.00 am, if one goes down at (say) 7.15 there aremany elements of the excellent buffet which are still being laid out - this should all be done BEFORE the first guests arrive, not while they are there - a complete lack of management and direction. Staff "get away with it" because they know that the Manager is never around at that time. We have stayed at numerous Swiss hotels every year sice 1983, so over a 37-year period. The best run hotels are invariably those which are managed by an owner who is not afraid to get his hands dirty doing menial jobs from time to time, and who engages with ALL guets by going to EVERY table at dinner EVERY evening; the owner here is sometimes visible in the dining room but never goes to every table, and in general makes the huge mistake for a hotelier of hiding away in his office for most of the day. Perhaps he is shy, but I doubt that because he showed a callous, ruthless side of his nature during our stay which even now - six weeks after our holiday - still leaves me feeling gobsmacked. My wife is disabled, and on ONE occasion (the Manager claims it was more than one but that's not the case) her right knee seized up in the hotel room and accordingly she didn't make it to the toilet in time - she had an "accident". I was horrified to be charged an extra 350 Swiss francs for "Reinigung" - cleaning of the room. Perhaps I shouldn't have been surprised by this arbitrary and completely disproportionate "punishment" - since our return, I have studied reviews of this hotel going back four years, and more than once parents with young children have been charged an arbitrary 50 francs extra because the Manager complained about "water on the floor of the bathroom" after teh children had taken a shower. Quite extraordinary. The owner is a fool to himself - we had already provisonally booked for 2021, but as we have now cancelled that booking, he has "gained" 350 extra francs from us but lost over 2000 due to my cancelled booking. Not the best business decision one has ever come across. The rest fo the staff are excellent, in particular a lovely lady called Maya who is the Assistant Manager and who clearly "carries" the embarrassingly incompetent Manager for mcuh of the time. The Manager also lacks what I call human feeling - on Swiss National Day (1st August) minimal decorations were displayed, the menu was a thinly disguised version of the regular one, and no attempt for communal singing of the National Anthem. Most Swiss hotels "go the extra mile" on 1st August - not this guy. One day we will return to this hotel, but not until there has been a change of management. We would have awarded the hotel 5 stars were it not for him.

Room tip: A balcony with side-view on to the Thunersee is excellent
Date of stay: July 2020
    • Location
    • Cleanliness
    • Service
4  Thank SwissMike1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bellevue Au Lac, Sonstige at Hotel Restaurant Bellevue Au Lac, responded to this reviewResponded 19 September 2020

Dear Sir. Thank you for your review on tripadvisor. We regret that we were not able to satisfy you. However, we thank you very much for staying with us and wish you and your wife all the best. Warm regards from Switzerland, Maya Wagner, Assistant General Manager

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Reviewed 5 November 2019 via mobile

If you are looking for a quite place with magnificent and breathtaking you are just in a right place.

Very close to Thun city which is also a must, Bellevue au Lac Hotel offers a quality brake. Nice and huge rooms.
Breakfast is very delicious.

Special thanks to Michelle for her very professional and welcoming attitude.

All in all worth of visiting.

Date of stay: November 2019
Trip type: Travelled with friends
Thank qileri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelBellevueAuLac, Manager at Hotel Restaurant Bellevue Au Lac, responded to this reviewResponded 6 November 2019

Good evening

Thank you so much for this amazing review and the 5 points!
We were very happy to read your nice words! It was a pleasure to count you again to our estimated guests and we of course hope to welcome you back another time. Until then we wish you all the best and send warm greetings from Hilterfingen =).

Best regards
Michelle Scherrer, Reception Manager and the Bellevue au Lac Team

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Reviewed 28 September 2019 via mobile

As we rounded out our European adventure we splurged to have a room with a view at Bellevue au Lac and it didn’t disappoint! Room 104 was as beautiful as the photos and everything we had hoped. Hotel personnel were welcoming and friendly upon our arrival and free parking is offered. Only wish vegan options were available in their restaurant so we could have enjoyed a candlelit dinner instead of heading into Thun.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank BananaBuzzbomb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bellevue A, Reception at Hotel Restaurant Bellevue Au Lac, responded to this reviewResponded 28 September 2019

Dear BananaBuzzbomb, thank you very much for your nice review and the kind words. We are very happy that you liked the room as well as the view and that you liked our staff and appreciate the free parking. We noted your input regarding vegan options and will discuss this matter with the management. Thank you very much for staying with us. We hope to welcome you again, and wish you all the best. Your Bellevue au Lac Team

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Reviewed 14 August 2019 via mobile

We spend 2 night in this hotel, the view from our room was amazing.
Staff was very professional, there was no AC , however the weather was cold so we didn’t feel hot at all.
Highly recommended, I will come back again !!!

Date of stay: August 2019
Trip type: Travelled as a couple
Thank Ebti2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelBellevueAuLac, Reception at Hotel Restaurant Bellevue Au Lac, responded to this reviewResponded 16 August 2019

Dear Ebti2. Thank you very much for your nice review and the 5 points. We are glad that you enjoyed the view form your room and that you were satisfied by our staff's professionalism. It would be a pleasure to welcome you back. Best regards, Gabi Egli, Recepton, and the Bellevue au Lac Team

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