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Reviews (579)
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Traveller rating
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125
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54
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All reviews bar staff served in plastic glasses pool area rifle shooting plenty of choice side street until midnight comfy bed star hotel evening entertainment is the bus spa facilities three star huge choice rooms were cleaned every day small pool beans
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4 - 9 of 579 reviews
Reviewed 12 October 2021

Positive, were pleasantly surprised after some of the reviews on the Internet, staff good, room clean, food plenty of choice, hotel situated 5 minutes from airport on the bus or with a taxi, in the center of Can Pastilla town and 2 minutes walk to the beach...Hotel is a bit dated but excellent value for what they charge...Negative no complaints...

Date of stay: October 2021
Trip type: Travelled as a couple
Thank DavidOrotava
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paula Cih, Contabilidad/finanzas at Ilusion Calma & SPA, responded to this reviewResponded 17 October 2021

Dear David

First of all, we would like to thank you for your excellent comment regarding your stay in our hotel IlusionCalma&Spa
We are more than pleased to know that you had such enjoyable holiday with us and we truly hope to get the chance to welcome you again here with us in the near future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2021 via mobile

Stayed in calma illusion for a week we arrived around 8 at night they held of on checking us in so we could make it for dinner which i taught was great. We stay all inclusive and a great variety of food there is something for everyone. The staff were very nice the restaurant the cleaners and bar staff all so helpfull and friendly. The room was grand and clean. I would highly recommend it we had a great time all of us and there was 7 of us

Date of stay: October 2021
Trip type: Travelled with friends
Thank mariecocotoby1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paula Cih, Contabilidad/finanzas at Ilusion Calma & SPA, responded to this reviewResponded 17 October 2021

Dear Marie

First of all, we would like to thank you for your excellent comment regarding your stay in our Hotel Ilusion Calma&Spa. We are more than pleased to know that you had such enjoyable holiday with us and we truly hope to get the chance to welcome you again here with us in the near future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2021

There are good and not so good points to this hotel. Looking on TUI website, it looked great, however we were let down in a couple of areas.

Good points:
Staff were friendly and helpful, They served proper Pepsi Max not cheap coke. When we checked in lunchtime on arrival and our room wasn't ready we were given our all inclusive bands and told we could use all the facilities, there was even a room downstairs if we wanted to freshen up and change. The receptionist then came and let us know when our room was ready so that we could check in properly and take suitcases to our room We had a large damp path on wall in our room and had our room changed straight away when we let them know. Showers in the rooms were great, but little room to put your washbag in the bathroom.

Not so good points Food wasn't great, barely any drawer space in rooms and entertainment programme not as hoped for expected.

Their idea of snacks was a bit of cake (same one as they have in evening), burgers with onions, hot dogs, some chicken nuggets, chips and something else i couldn't define. This was all tepid so I didn't find it very appetising. Evening meal was varied, but for fussy plain eaters we struggled to find something other than salad to eat, and what we did eat again was only lukewarm. We then found the same with the breakfast, beans and tomatoes were almost cold so inedible. We therefore decided to eat out every day.

There was only one drawer in the room that literally only held a couple of pairs of bathers. Only 4 shelves in wardrobe for all the rest of the clothes between the two of us and limited hanging space so don't take too much clothing.

Pool was a little too small to swim in and for the number of guests in hotel and entertainment apart from flamenco on one night was only someone playing music from 9-12pm, and in a week I think we only heard about 3 songs we'd heard before, most of it was just noisy music.

All in all, we made the most of the week but wished we'd spent more money and chosen a different hotel.

Date of stay: September 2021
    • Value
    • Cleanliness
    • Service
Thank scabbie74
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paula Cih, Contabilidad/finanzas at Ilusion Calma & SPA, responded to this reviewResponded 3 October 2021

Estimate Scabbie


Thank you for spending your holidays at the Ilusion Calma & spa hotel

First of all we want to thank you for the positive comments towards our staff, it is that your words are very important for them.
The restaurant has a 7-day menu with different fish, meat, vegetables, fruits, pasta, rice, desserts, show cooking and a Mallorcan corner.
The temperature of the food is adequate and the one stipulated by health, each client has a different temperature, that is why we have microwaves to heat the food and that it can be to everyone's liking.

Regarding the rooms, the furniture is adapted to the measurements of the rooms, with standard measurements according to

For reasons of the covid there are fewer hammocks that must be maintained that maintain the safety distance that the government governs, as in the animation, which has had to modify the program a lot due to the covid measures,

We hope to see you soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2021

Trying to find the correct balance to write this review as I want to be fair and honest. Overall we enjoyed our 2 week stay here, as the location is perfect and we met some really nice people which made it more enjoyable. The staff are all very pleasant and helpful and our room on the 3rd floor overlooked the pool area. Hanging space in the wardrobe is very limited, as the safe is located on top of a shelf area, making any space above this unusable. Tip: take cheap plastic hangers as there are never enough. Food in the restaurant was plentiful and a fair amount of variety, but not always hot and sometimes dried up or overcooked. There are plenty of lovely restaurants Inearby for an alternative. The pool is rather small, but was sufficient for cooling off - the second pool is really only a dip pool and would be better changed into a jacuzzi. Not too many sunbeds and these were usually taken soon after the pool opened at 9am but during the day, people went off and vacated the sunbeds so not really a problem. The sun disappears from the pool area from around 4pm so a lot went to the beach. No music is allowed around the pool at all which I found very strange - and yes there was an almost constant barking of dogs from the residential homes on the adjacent street but only during the day. Couple of plastic drains broken next to pool which need urgent attention before they cause serous injury. Spa, jacuzzi and gym located downstairs through entertainment room but didn't visit so can't comment. Entertainment was rubbish, despite this being advertised as available through the day and night. We were only made aware there was an actual animation guy on the 4 th day when I asked about the lack of activities. He had not made himself known to any of the guests around the pool so not many knew of his existence. There was a programme of entertainment posted up in the reception area which consisted of the usual rifle shooting, pool knockout, darts, stretching exercises, etc but we had seen none of this. When questioned, he informed me the hotel was currently 70% occupied by French who had asked him to do other activities indoors and rifle shooting was not popular anyway and no-one wanted to do it. The fact is that no-one knew he was there to participate so how could he make that decision! After that, I announced the rifle shooting to guests, who were pleased to take part and we had good banter between British, French and other nationalities. I didn't push for any other events and therefore none took place. The evening entertainment which we were told by Tui would consist of bingo, quizzes, shows, discos etc turned out to be a disco every night and an alternative flamenco show or acrobat show once per week. I think the animation guy was just lazy and getting paid to do as little as possible. The all inclusive was available until midnight and you can help yourself to tea, coffee, slush, water and juice, but I was once again dismayed to see people re-filling water bottles and therefore contaminating the spouts with bottles which had been in mouths! This was openly allowed but I am still puzzled as to why people do this in normal times, let alone during a pandemic! We go to all the trouble of wearing masks indoors and sanitize hands on entry, then actively swap spit? Don't get it. Anyway, as I've said, I have tried to give an honest review and I would visit this hotel again, but maybe a couple of things need addressing? .

Date of stay: September 2021
Trip type: Travelled as a couple
Thank DeniseBeverley
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paula Cih, Contabilidad/finanzas at Ilusion Calma & SPA, responded to this reviewResponded 26 September 2021

Dear Denise

First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at ilusion calma&spa.

We regret we did not cover your expectations and would like to thank you for your comments regarding the areas we should improve on and about entertriner, in which we will work hard in order to make you feel special and cared for, as it is one of our main premises ,but due to the sanitary measures imposed by the government, there are many of the activities that cannot be carried out, and we have had to adapt a new entertaiment format, hopefully in the near future we will be able to do all kinds of activities again. Your opinion is very important for us, so we will take your comments into consideration in order to improve the quality of our service.

Hope to welcome you soon again in our hotel Ilusion calma&spa

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Reviewed 11 September 2021

We had a great time from the time we checked in ,staff were friendly all through this hotel , always would say hello ,food was nice all the time there was something to eat .im not German & there was plenty of choice ,& in the bar the drinks were good as well including cocktails , rooms were cleaned every day & were spotless ,would definitely stay here again & recommend it ,as for barking dogs we never heard any at all .we quite enjoyed watching the planes take off as well .all in all a lovely hotel with great staff

Room tip: Chose high floor
Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
2  Thank heatherNorthWales
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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