Arrived early on a Sunday and had not expected to check in. However, it took a long time and I asked several times when the room would be ready. They promised to call when the room was ready. At 3pm I went to the reception when we heard nothing. Then the room was ready.
The room was disappointing as it was extremely small to be a double room in a 4 star hotel. Missing hooks to hang clothes. Clothing storage was enough for just one person.
The safe cost 21 Euro for one week.
The balcony was also small and needed to store their suitcases that barely fit in the room.
In the bathroom there was no storage for toiletries etc.
Enough of the negative and the positive was that there was very good cleaning in the rooms. Clean and nice in the hotel. The breakfast very good. Staff very nice and always had a smile.
We can recommend the hotel as it is well located near the beach, restaurants and bus to Palma.