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All reviews well stocked supermarket these apartments washing machine apartment complex huge balcony mins walk away swimming pool sun loungers novo promenade taxis
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Reviewed 21 March 2015 via mobile

The place is amazing. The room was very modern it has everything that you need! Very close to the beach and from shops.has a garage in case you are renting a car or have your own.
Only thing missing was a little more flyers about activities on the area.

Stayed: March 2015
1  Thank Fernanda774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2014

We enjoyed our one week stay here, we booked the apartment direct with the owner. The apartment was spacious enough for a family of four, both bathrooms were large, the kitchen had everything you need. There is a large balcony with room for a table and four chairs over looking the pool.

The owners provided us with a high chair and travel cot as requested and when we asked if we could hire a push chair, they provide one for free. Thank you.

The pool area was quiet all-day. There is still a problem with the tiles in the pool but that didn't spoil us using it.

The apartment is a few minutes walk from:
A large beach, no problem finding somewhere to sit.
The town with plenty of good restaurants, the sea food was excellent.
The supermarket which is well stocked with food and wine.

  • Stayed: September 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank falconlock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2014

Great location short walk to the beach. Well equipped and spacious apartment with all the mod cons. Few issues with poor pillows which were replaced quickly and very uncomfortable beds! Air con leaked and took 3 days to fix in one room. Biggest issue is the state of repair in the pool area. Tiles falling off resulting in my son cutting his foot and refusing to use the pool again. The option offered by the management company of using a pool at nearby restaurant was a non runner and they didn't really seem that bothered. Also the sun beds around the pool need replaced as they are falling apart. Think the issue is that with any of these new developments there are a number of things the site management company need to fix and resolve to get it to the standard they are aiming for. One other issue outside the complex control is constant barking dogs from the house to the left of the complex non stop so bring ear plugs!. Overall not a bad place but not good enough to be a great place.

  • Stayed: August 2014, travelled with family
    • Service
Thank TraveltimeNi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2014

It was an experience to forget. First the apartment is listed in booking as sea view but my view was to the neighbor on the other building. The apartment as no hangers on the bathrooms and there is no place to hang the towels. The decor is called minimalistic by the owners but I would call it money saver decor. The shades on the main bedroom were broken and although it was fixed on the following day they didn't cleaned all the dirt. When i asked to cleaned it they told there was no one to do it and they would send someone on the following day. incredible..... The nearest beach is crowded and completely dirty. There are papers, plastic bags, ice cream sticks and dirt everywhere. I don't recommend to anyone this property.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Nuno S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hometeam127, Manager at Cavalo Preto Beach Resort, responded to this reviewResponded 24 August 2014

Thank you for submitting a review and highlighting the problems you encountered during your holiday. Could you please forward to us your reservation number as we believe you did not book your holiday in one of our apartments. There are several companies offering holidays in various privately owned apartments in Cavalo Preto as well as our company, Hometeam. The apartment you stayed in does not match the descriptions we give in our advertising - but if it is we will investigate your complaint fully.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

We arrived at midnight as scheduled on july 1st with our family and tired young children, to find everything locked.There was no rep to let us in as arranged.Eventually Eduarda turned up 30 minutes late.We had requested 4 litres of milk and 2 bread be left in the appartment for us.Eduarda informed us she had taken it upon herself to get us some extra items,these turned out to be a handful of low priced items we didnt need,we were then told we needed to pay €90 "CASH" for this .
On our first full day on site,our 3 year old child cut his foot on broken tiles in the kids pool.We advised management that the pool was unsafe and were told it would be looked into. Despite other kids being hurt daily it took a week for them to put tape across the pool.
Some days later one of our teenagers sustained a serious laceration to her foot while swimming in the adult pool,again on broken/missing tiles.The poolside area was covered in blood,and we had to rush her to the medical centre in Vilamoura,in total i spent 3 days there having her wound taken care of.I again complained that the adult pool was also unsafe,and was told that management already new of these problems from the year before and it was the builders fault !Nothing was done to fix the problem,the adult pool remained open and i personally saw 2 other children cut themselves in the adult pool.
Following a meeting with Eduarda i was told as a means of compensation,our medical expenses would be reimbursed as well as a token monetary amount as compensation,i was asked for bank details and told that this would be done by july 16th.Now almost 4 weeks later we have received nothing,i believe the offer was deliberately designed to keep the matter quiet until we left the country. I have sent numerous e mails and made a number of calls since to try to resolve this,but am being fobbed off every time.Booking.com as well as our credit card company are now pursuing the matter,our solicitor advised me to ask for details of public liability insurance held for the property,however despite several requests this has not been forthcoming,i now wonder if there is insurance cover for the site as most of the appartments are owned by private individuals and rentals are handled by a management company.I have detailed pictures of the condition of the pools,which are clearly dangerous,i will add them to this article.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
6  Thank briand992013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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