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Reviewed 30 September 2018 via mobile

Rooms are dated and musty smelling, the walls weee water stained. The pool was unheated in an open area and the water was cold. The exercise area was a few machines.. things you would find at a garage sale... junk. The rooms had no heat, had no power upon first arriving to the room. The beds were uncomfortable and the pillows were thin. The food was ok. The wifi was pathetic. The bar staff could not make drinks properly and were not efficient. Not what I would expect for a developed nation 4 star hotel. Had a small bag of laundry and when I went to pay nearly had a cardiac event. 92 euro... wtf!! After some negotiations, able to bring it down to 60... but way too expensive. This hotel is a rip off. Do not stay here.

Stayed: September 2018, travelled with friends
Thank Audrey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictorCountryHotel, Direttore vendite at Victor Country Hotel, responded to this reviewResponded 1 October 2018

Dear Audrey, if your stay has not satisfied you, I'm sorry and I would have appreciated a better description that could help us to improve our services such as the Bar not being clear what did not go well. For the same day laundry service there is a price list that does not depend on the size of the bag but for each item. The invitation to come back and maybe knowing better our Masseria will be able to enjoy our services.

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Reviewed 29 September 2018 via mobile

While it is off in the country and a little isolated, it has an amazing rustic upscale feel ... really hard to describe. We had a room on the back side of the “3” wing and as soon as we entered the room we we surprised by the king sized bed and upscale bathroom, given the rustic exterior. Opening the patio door we found a lovely patio with a garden gate leading into the fields. There were several of us staying there and we were all laughing and smiling saying this was the so unique. Dinner that evening was perfect. Overall a very relaxing and fun place to stay.

Stayed: September 2018, travelled as a couple
Thank Lionroar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictorCountryHotel, Direttore vendite at Victor Country Hotel, responded to this reviewResponded 1 October 2018

Dear guest, thank you for this positive review where we discover your enthusiasm enjoying the experience in our Hotel. Surprise you with our location and our services was very pleasant. We hope to see you again to offer another unique experience.

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Reviewed 24 September 2018

Very peaceful country farm like setting. Friendly reception staff. On arrival we were greeted by the Hotel Cats. Outdoor pool looked wonderful. Also had an outdoor gym setup and a play area if you have children.

Outside of Main City of Alberobello but it is easy to arrange round trip transportation from the hotel from reception staff.

Large Clean Room with a comfortable basic bed. We did ask for extra pillows.

Hallways are very noisy due to the echo. Old fashioned turn key for access to your room.

Interesting ½ shower – set up as you would for a pet wash. This was not an enjoyable set up.

Wonderful patio with table and chairs to set outside and you also can walk grounds from. The grounds are just lovely.

Excellent Dinner of chicken marinated with vinegar/oil seasonings. You can taste the farm to table freshness in the foods.

Housekeeping A++

Breakfast buffet is basic. Scrambled eggs were perfect – not runny. Pineapple juice was refreshing. Only draw back is when food serving trays were empty, staff did not re stock quickly. This could have been because of a large number of people eating at the same time.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Traveler1770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictorCountryHotel, Direttore vendite at Victor Country Hotel, responded to this reviewResponded 1 October 2018

Dear Guest, i thank you so much you enjoy the stay in our Hotel Masseria. We take care of your advices and invite to come back to try together new one.

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Reviewed 15 September 2018

Whilst not the easiest place to find Despite good directions from Alberobello tourist office Victor Country Hotel does not disappoint, provided you are understanding what you have booked! It is fabulously restored in a simple style. The rooms in the main building are lovely, not overly large but room enough for everything, good large bathroom. NOTE there is no lift, however, the staff are available immediately to help with luggage. If unable to do stairs there are other rooms in different buildings - all looking great.
The 43 hectares of land is mind blowing, the lavender surrounded swimming pool is idyllic and peaceful. Note towels available at 3 euros each.
The restaurant offers good genuine food from their land.
I would cAtegorise service and cleanliness as very good. Location good
The reception staff are exceptional - VERY helpful, informative and kind.

Room Tip: Rooms in main building have great views.
Stayed: September 2018, travelled as a couple
Thank adamay23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictorCountryHotel, Direttore vendite at Victor Country Hotel, responded to this reviewResponded 18 September 2018

Dear Guest, what a lovely review of our Hotel Masseria! A perfect description of your experience that make all the staff very happy to make this job. Thank you so much for your time and especially for your kindness to spend some of your time in writing about us.
We hope to see you again here adamay.

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Reviewed 13 August 2018 via mobile

Stayed one night in this hotel and chose a superior double room.
The staff are really great people.
But what on earth does this room 110 contain to classify as superior?
The A/c barely pumps up enough cold.
We sweltered in our room.
Bathroom mirror light not working and 2 from 3 soffit lights do not work in bathroom.
Very small cramped room!
The mattress was really uncomfortable, no extra pillows. Its a pity that we got this experience for 170euro....

Stayed: August 2018, travelled as a couple
Thank toniobStVenera_Malta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictorCountryHotel, Direttore vendite at Victor Country Hotel, responded to this reviewResponded 13 August 2018

Dear Tonio,
I'm sorry that the experience of staying in the ancient Masseria of 1800 has not fully satisfied. Our reception is open 24 hours and is always available to meet any request such as extra pillows or even to assign rooms with mattresses of different hardness and would certainly have responded to its needs. A price does not correspond to an experience if you do not use all the services made available.

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