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Reviewed 7 November 2017 via mobile

We spent ten days at this hotel and found that the service was excellent. The staff were friendly and helpful. The quality of the rooms were very good and the quality of the food was high. Because of the intimate nature of the bar and the entertainment we met many other guests from several different countries and interacted with them.

Stayed: October 2017, travelled as a couple
Thank alexanderpR2644RY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAUHotels_Resorts, General Manager at Sao Rafael Suites, responded to this reviewResponded 7 December 2017

Dear alexanderpR2644RY,

Thank you for your excellent review about your stay at São Rafael Suites.

Kindly note that we are delighted to hear that you have enjoyed your holidays with us.

Our team is commited in bringing the best experiences during you stay.

We hope to see you again in the future.

Best Regards,

Bruno Silva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017

Enjoyable and lovely hotel but not 5 star standard, it was missing some of the little extras that make a 5 star, for example, no outside bar open (you had to go inside when at the pool for drinks and snacks), no filled mini bar in rooms. Food was good but not enough differing choice for 5 star. Actual inside bar area not very big (not enough rooms or choice of entertainment)
Deluxe Family rooms are nice size and great to share with other family members too.
Would recommend but would base on 4 star rating not 5.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank sharronw402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAUHotels_Resorts, Filipa Freitas – Assistant Manager at Sao Rafael Suites, responded to this reviewResponded 7 November 2017

Dear Guest,

Thank you for choosing NAU São Rafael Suites for your stay and for sharing your experience at our hotel.

We are pleased to hear that you find our hotel enjoyable and lovely.

On the other hand, we are very sorry to hear that you did not consider our services has a 5 star. The feedback of our guests is really important to us. Rest assured that your comments and suggestions will be delivered to our top management for consideration to the improvement of our services.

We once again appreciate for sharing your comments.

We hope to have the opportunity in welcome you again at our hotel in the near future and provide you an improved stay up to your expectations.

Kind regards,

Filipa Freitas – Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017

Be very careful of the hot water - it is scalding hot!!!!!
The food was good - but could have been warmer. Had a 4 bed apartment - 2nd bathroom very small.
Well worth a visit into the town, great atmosphere.
Staff were good and helpful.

  • Stayed: October 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Dylan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAUHotels_Resorts, Filipa Freitas – Assistant Manager at Sao Rafael Suites, responded to this reviewResponded 6 November 2017

Dear Mr. Dylan,

Thank you for choosing NAU São Rafael Suites for your stay and for sharing your stay experience at our hotel.

We would also like to thank you for your positive comments especially concerning the friendliness of our staff. Our teams are really grateful with your kind words of recognition.

The feedback of our guests is really important to us. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our services.

We once again appreciate for sharing your comments.

We hope to have the opportunity in welcome you again at our hotel in the near future.

Kind regards,

Filipa Freitas – Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017

stayed for 3 nights on a short golfing trip.checkin was a breeze.reception staff were very good at speaking english and handled our queries with ease and professionalism.room was of very nice standard.cold fridge with water.beds were comfy.great hot shower with hair dryer.our view was road side and very peaceful.
the beer (super bock) spirits and cocktails were of a good standard.they had an expresso machine at the bar as well..bottled water is on the bar to help yourself all day in small and large bottles variety .
Unfortunately the seating area is too small.once a few of the golfing parties are in thats all the seats gone (mabey 40 max).it's going to get busy as they show sports on the tv and have live entertainment there
entertainment was good

no complaints about the food was plenty full and tasty.the food area was spotless
waiters served drinks to our table whilst eating and cleaned up promptly
good base for a golf trip if i could change anything it would be to have a larger bar area and more seats

Room Tip: any credit card size will keep air con on instead of using door key
  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank yuki71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAUHotels_Resorts, Filipa Freitas – Assistant Manager at Sao Rafael Suites, responded to this reviewResponded 6 November 2017

Dear Guest,

Thank you for choosing NAU São Rafael Suites for your stay and for sharing your golf break experience at our hotel.

We would also like to thank you for your positive comments concerning our room facilities, friendliness of our staff, evening entertainment and food and drinks quality.

The feedback of our guests is really important to us. Rest assured that your comments concerning our bar capacity will be delivered to our top management for consideration to the improvement of our service.

We once again appreciate for sharing your comments.

We hope to have the opportunity in welcome you again at our hotel in the near future.

Kind regards,

Filipa Freitas – Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

Stayed here for 4 days as part of a golfing break. Rooms were very good, sheets and towels changed daily. We didn't get a chance to try the a la carte or Italian restaurants but the menus look good. The buffet restaurant is not bad but it's very basic food. Staff are very nice and always seemed pleasant and the nightly entertainment was also very good.

Stayed: October 2017, travelled with friends
2  Thank am231058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAUHotels_Resorts, Filipa Freitas – Assistant Manager at Sao Rafael Suites, responded to this reviewResponded 6 November 2017

Dear Guest,

Thank you for choosing NAU São Rafael Suites for your stay and for sharing your golf break experience at our hotel.

We would also like to thank you for your positive comments concerning our room facilities and friendliness of our staff.

On the other hand we are sorry to hear that you do not find us a 5 star. The feedback of our guests is really important to us. Rest assured that your comments concerning the food of our buffet will be delivered to our top management for consideration to the improvement of our service.

We once again appreciate for sharing your comments.

We hope to have the opportunity in welcome you again at our hotel in the near future.

Kind regards,

Filipa Freitas – Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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