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Reviewed 21 June 2018

The hotel itself is in a secluded location & quiet. It is very modern and clean which is a plus. There is no entertainment provided except on a weekend even then it is nothing major, maybe this was due to it being May and perhaps not a popular time.
The breakfast selection is good. We ordered food from the outside bar right next to the pool but were told you are not allowed to sit/eat anywhere but the bar area to eat which is a bit of a let down since you should be able to relax on the deckchairs and eat.
The pools look bigger in the advertised pictures than in real life and are very cold so you would see no one really in them, but the local beach makes up for that - it is absolutley beautiful.
Service was ok but if we ever ordered anything to our room i.e. an iron it would take hours to get to you.
Free shuttlebus that goes to Albuferia, but it only carries a handful of people and the bus broke down for the majority of our stay which was a bit disappointing
Nice that you have free access to the gym and the indoor pool, but you do have to pay 5euros for a cap to be able to use the pool.
Overall a pleasant stay but not what I would call a 5* experience.

  • Stayed: May 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank RoshniC16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAUHotels_Resorts, Guest Relations at Sao Rafael Atlantico, responded to this reviewResponded 9 July 2018

Dear Guest,


Thank you for sharing and reviewing your experience at São Rafael Atlântico. We are pleased to see that you had an overall enjoyable stay here.


We also want to apologize for the mentioned aspects that were unable to meet your expectations as we would like. We certainly appreciate your feedback and we will communicate your comment to the different departments in order to improve these aspects.


We hope that you allow us to welcome you back in the future so we can provide you a better experience.


Kind Regards,
Sara Alves
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018

Second time at this hotel because the first time was so good.

Location
the hotel is in a fantastic location in a quiet area and only a short walk to the beach at Sao Rafael. 5*

Accommodation
Rooms are modern, comfortable and spacious. Large beds, balcony furniture, Nespresso machine, kettle (very important for a proper cuppa whilst abroad!!) 5*

Outside
Pool area adequate with plenty of loungers. There's a children's pool as well.
Grounds are planted mainly with olive & palm trees and out of the gate to the beach. 4*

Catering (B&B)
Excellent hot and cold buffet breakfast. Bar area & poolside area serve a limited menu and they don't skimp on portion sizes. 5*

Staff
The staff is excellent; there is nothing that they won't help you with and always with a smile. great attention to customer service by following up with guests when anything was raised. 5* for this

Downside (and it's a shame)
The hotel caters for weddings and there is an are for the wedding ceremony wchi is at the top of the cliff.
in 2017, the reception area was in a building next to it at the extremity of the estate.
This year, a posh marquee has been set up very close to the hotel. It's all in keeping with the hotel BUT when the live band is playing until 2:00am then it's not so much fun.
2 weddings in 4 days as well was not really thinking of the impact on other hotel guests.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAUHotels_Resorts, Guest Relations at Sao Rafael Atlantico, responded to this reviewResponded 9 July 2018

Dear Guest,

Thank you for taking the time to share your experience in our Hotel São Rafael Atlântico.

We are very pleased that you have enjoyed our services and facilities and your kind words concerning our team and our amazing food and drinks and our privileged location near to São Rafael beach, they are truly appreciated by all of us.

Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective.

We are looking forward to welcome you back sometime soon.

Kind regards,
Sara Alves
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

We had our Wedding here and it was just the most amazing day.

The Hotel is so lovely, clean and nothing is too much for all staff.

It's such a peaceful place to stay, the pools are so quiet and such a small walk to the lovely beach.

Breakfast is fantastic and such a great selction of food, you wouldn't get bored here.

We stayed in one of the rooms with the view of the sea, so goregous.

Our Friends and Family who stayed here (from 1 night to a week) all said how lovely it was and such a realxing time.

It's a bit furthe rout of the main area, but the staff can arrange a taxi for you (around 6-8 euros) and there are a few places to eat nearby.

Very higly recommended

Rooms are massively and very nicely decorated with plenty of space. Beds are super comfy

Room Tip: View with a Room offer an amazing view to Wake up to
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank AmeliaLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAUHotels_Resorts, Guest Relations at Sao Rafael Atlantico, responded to this reviewResponded 9 July 2018

Dear Guest,


We are all thrilled that you have enjoyed your wedding venue at the São Rafael Atlântico and thank you for sharing your experience.


We would like to congratulate you and we also thank you for your kind words concerning our friendly and helpful staff and for your positive comments about our facilities and privileged location near to São Rafael beach, they are truly appreciated by all of us.


Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective.


We are looking forward to welcome you back sometime soon.


King Regards,
Sara Alves
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

The room was a good size and very comfortable but it only had a shower and no bath which is a definite downer for me. We also asked for a double bed but were given twin beds which we had to push together - every night. The breakfast was lovely but, on the first day, we ordered a meal from the pool bar of veggie burger and sweet potato fries and it was the most disgusting meal I've ever had. It was still frozen in the middle and the vegetables had thawed into the bread bun making it soggy. Even the fries were cold. Initially we were given 10% off the bill but I then complained to reception and we were offered a free meal in the buffet which was OK although the veggie options were limited: tagliatelle, rice, potatoes and roast vegetables. After that we ate in the roof bar which was lovely. The spa is very nice but, as it's underground and all decorated in brown, it was a bit depressing down there. I had 2 massages which were both excellent. On the whole it was lovely but there a couple of things that could be improved.

Room Tip: Make sure the shelf in the bedroom area is cleaned - there was a lot of dust up there - years' rather than months or weeks.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank YayaMamaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAUHotels_Resorts, Guest Relations at Sao Rafael Atlantico, responded to this reviewResponded 9 July 2018

Dear Guest,


We are all delighted to hear that you had an overall enjoyable experience at São Rafael Atlântico and thank you for sharing your experience.


Also we appreciate your positive comments about our service at the spa and roof bar.


We would like to apologize for the mentioned aspects that unfortunately were unable to exceed your expectations as we would like and we regret to read that we were not able to meet your taste with our food options served at our restaurant.


We can assure you that we strive to improve our service daily in order to offer all our guests a pleasant stay so we will take your feedback in consideration.


We hope to welcome you back soon.


Best Regards,
Sara Alves
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

Everything here at this hotel you have to pay extra. Indoor pool 5 euros ,sauna10 euros day, room service have requested sandwich and juice 15 euros had to pay additional 8 euros....
The pool very cold water and no chairs service at beach

Stayed: June 2018, travelled as a couple
1  Thank Habbema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAUHotels_Resorts, Guest Relations at Sao Rafael Atlantico, responded to this reviewResponded 9 July 2018

Dear Guest,

Thank you for your review regarding your stay at São Rafael Atlântico.

We would like to apologize for the mentioned aspects that unfortunately were unable to exceed your expectations as we would like. However we do have described in our website all the listed prices for the services that you refer.

Please note that your comment will be taken in consideration in order improve our services so we can accommodate you better in the future.

We do hope that you will allow us to welcome you back soon and give us another opportunity to provide you a truly memorable experience.

Best Regards,
Sara Alves – Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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