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Reviewed 21 June 2016

The reservation process is a sales and marketing nightmare. Passed around to three people just to make a reservation and listen to a sales pitch. The toll free number had to be dialed 5 times just to get through.

  • Stayed: June 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Dominic F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2016 via mobile

This is my forever hotel when I am in the Herndon area. Last week I left a ring in the room, I called and it was turned in. I was so pleased. Jose FA thanks so much :) I am a HILTON traveler, with 2 restaurants , a nice concierge lounge and covered parking you cannot go wrong.

Stayed: June 2016, travelled on business
1  Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this reviewResponded 24 June 2016

Thank you for taking the time to leave us your feedback in a review! I am so pleased that you enjoyed your recent stay with us and are a returning guest. I am delighted your ring was returned! I look forward to welcoming you back the next time you are in the Dulles area!

Yours in Hospitality,
Greg Langweg
General Manager

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Reviewed 20 June 2016

I was there on business travel to attend a conference held at the hotel. Since the hotel has an airport shuttle, I did not have to rent a car. They also have a nice restaurant. Some of my colleagues had newly remodeled rooms and mine was adequate but it definitely needed an upgrade to its amenities.

  • Stayed: June 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 858marquettab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2016

business hotel, nice lobby, the guest rooms could benefit from update. as a solo traveler, I did not like long circular hallway nor the shared access door on BOTH sides off my hotel room. room service provided hotel fare without having to join others in the bar.

  • Stayed: February 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank bayoubarrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this reviewResponded 24 June 2016

Thank you for taking the time to leave us your feedback in a review! We take your comments and concerns very seriously. I am glad you enjoyed some aspects of your stay but am sorry you were not completely satisfied with your room accommodations in regards to the adjoining doors. I do hope we are able to exceed your expectations in the future if you return to the Dulles Area.



Yours in Hospitality,
Greg Langweg
General Manager

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Reviewed 19 June 2016 via mobile

The lovely lady who checked me in could not have been any kinder or more gracious. She went out of her way to be of assistance to me. Once in the room, I found out to be large, clean and comfy. Very, very happy with my decision to stay here.

Stayed: June 2016, travelled with family
Thank FlyinPhyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this reviewResponded 24 June 2016

Thank you for taking the time to leave us your feedback in a review! We are delighted our staff was so accommodating. I am so pleased that you enjoyed your recent stay with us and look forward to welcoming you back the next time you are in the Dulles area!

Yours in Hospitality,
Greg Langweg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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