Our trip did not start off well. When we arrived at the cabin the lock box didn't work and we were not able to get into the cabin. After calling Family Time Vacation Rentals and leaving several voicemails, I did receive a call back from Mathew. He gave us a few different codes that also didn't work. He made a few phone calls to the cabin owner and finally got back to us with an option of going to a different cabin for one night and then we would have to return to our original rental in the morning after the maintenance person could open the door. At this point we were had been waiting outside the cabin for 1 1/2 hrs and my husband offered to break into the lock box so we would not have to move between cabins. After finally getting into cabin and unpacking and settling in we discover the water was off to the cabin. Again a call to Mathew. He instructed us that water was off in basement which it wasn't so he sent us to the street but again still no water. He then called for the maintenance man. Maintenance person showed up an hour later and flipped a "switch" in the basement. I understand that things happen but if a maintenance person could have come to help get in after the first phone call this could have saved us 3 hrs of inconvenience. The overall cabin was spacious but is in need a a good cleaning. Kitchen and bathrooms weren't clean and sheets on one of the beds were soiled and seemed as though they had not been changed from the last guest. The dishes from the last guest were still in the dishwasher.