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Reviewed 11 July 2018

Great staff. They are pleasant and helpful. The hotel is very clean and room well maintained. The TV and internet service works great. There were some uncontrollable issue with breakfast because of equipment malfunctions but it’s the typical free small breakfast. The location is really good. It is very close to restaurants and shopping. You could walk to many of the restaurants. The hotel is right next to the highway but we did not experience any noise issues. There is a fitness room but it’s not the great but that it typical for small hotels.

Stayed: July 2018, travelled with family
Thank chtown2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gene S, General Manager at Comfort Suites Near Texas State University, responded to this reviewResponded 11 July 2018

Dear chtown2017,
Thanks for your kind words about your recent stay. We work diligently to make everything about your stay the best it can possibly be for you. We do experience "technical" issues beyond our control on occasion and appreciate your understanding. We hope that you will come and stay with us again in the near future.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2018

This is by far, Comfort Suites, San Marcos, the most relaxing stay i have ever had - business or pleasure. As hot as it is here in Texas our room was cool when we arrived..... BIG 5 Stars on the thoughtfulness. The Manager, Gene went far above and beyond to accommodate us each and every day of our stay. Even helped at the Breakfast Buffet. The entire staff was kind, friendly and courteous to everyone. The place was absolutely spotless and had very comfy beddings. I could tell that Gene was well respected by his entire staff. Gene... I will be in the area again and i will make it a priority to stay with you & your staff again. Thank you for the Texas style hospitality during our stay. See y'all again!

Room Tip: i stayed on the 1st floor near the side door for easy in and out and loading - business.
  • Stayed: June 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank BigBayouBloodyMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gene S, General Manager at Comfort Suites Near Texas State University, responded to this reviewResponded 1 July 2018

BBBM -
You are the BOMB! Thanks for letting us take care of you and your Associate. You made our work fun. We look forward to seeing you soon and best of luck iwth your fantastic products.
Warmest Regards,
Gene

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Reviewed 13 June 2018 via mobile

Our stay was wonderful! The service was over the top excellent. The bed was comfortable and the place was spotless. I didn't want to leave. Couldn't ask for more. I saw the staff taking the time to clean everything. The General Manager,Gene was greeting us all. He was even helping his staff work the breakfast buffet. This hotel is located next to Luby's and Chili's perfect spot. Try it out you won't be disappointed!

Stayed: June 2018, travelled with family
Thank Murkywaters60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gene S, General Manager at Comfort Suites Near Texas State University, responded to this reviewResponded 1 July 2018

Thank you for your kind review and We Love Our Guests!
See you soon,
Gene

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Reviewed 8 May 2018

Front desk was awesome. Breakfast was good. Rooms were clean! There was enough space for me and my family. Had a room with 2 beds and came with a sofa bed. had extra sleeping space. They had Texas shape waffles that tasted like cinnamon rolls and my daughters love them!

Room Tip: Higher floors give great view of the city!
  • Stayed: May 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank BNatal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gene S, General Manager at Comfort Suites Near Texas State University, responded to this reviewResponded 10 May 2018

Dear BNatal,

Thank you for taking our survey! We are glad that you enjoyed your stay! We love our guest and hope to see you soon!

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Reviewed 8 April 2018

First room I went to the door would not open. I had to get a room across the hall. There the air conditioner had to be fixed. Next we found Blood and other bodily fluids on the sheets and had to remake the bed. They said they changed the sheets but I don/t think so. The breakfast was ok except first day they had egg omelet type but they weren't good and hard boiled eggs tasted strange. Probably won't stay again

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank NMWildfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gene S, General Manager at Comfort Suites Near Texas State University, responded to this reviewResponded 9 April 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We tried to mediate the situation quickly so you and your guests could enjoy your stay. We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

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