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All reviews room was clean waffles continental breakfast would stay here again boiled eggs the breakfast area first floor front desk staff checking out great place to stay easy access internet cereal refrigerator texas gruene river
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Reviewed 10 September 2015

First room we checked into was VERY DIRTY. Squashed bug on the ceiling, hair, red and brown stains in the bed. Switched rooms, second room had mold in the coffee pot, the shower didn't drain, and a door you could barely get open. Maid serviced our room and left no replacement towels. The hotel also has not been maintained, carpet was completely worn through in several places. Overall, if more clean and better kept, it would be great because of location and price.

Room Tip: Second floor has the only laundry but no ice machine or vending
  • Stayed: September 2015, travelled with family
    • Value
    • Location
    • Service
Thank Shanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyHotels, Marketing Agency at Microtel Inn & Suites by Wyndham New Braunfels, responded to this reviewResponded 10 September 2015

Dear Shanna,

Thank you for reviewing your recent stay at our hotel. We are very sorry to hear that you were less than satisfied with your stay. These comments are especially concerning to us because they are very uncharacteristic of our hotel's usual reviews. We will be sure to have our housekeeping and maintenance address each of the concerns you've mentioned. We appreciate your candid feedback and the opportunity for improvement that you have afforded us. Thank you for choosing the Microtel Inn and Suites, and we hope to serve you again soon.

Regards,
The Management Team
Microtel Inn and Suites New Braunfels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2015

  • Stayed: September 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MasterkeyHotels, Marketing Agency at Microtel Inn & Suites by Wyndham New Braunfels, responded to this reviewResponded 10 September 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 September 2015 via mobile

Fist impressions .... nice. Cleaning lady took all but one towel and didn't replace any... Twice. better get to breakfast early especially if you have more than 3 people....seating is sparse. Beds were ....uncomfortable. good price though. Clean.

Stayed: August 2015, travelled with family
Thank Timothy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyHotels, Marketing Agency at Microtel Inn & Suites by Wyndham New Braunfels, responded to this reviewResponded 3 September 2015

Good Morning Timothy,

Thank you for the feedback from your recent visit to the Microtel Inn and Suites. We are glad to hear that you found our hotel to be clean and and a good value; we do apologize however, for the concerns you've shared regarding the comfort of the beds in your room, our breakfast area, and housekeeping services. We will be sure to address these areas with our entire team. Thank you for your patronage, and we hope to see you again on your next visit to the area!

Regards,
The Management Team
Microtel Inn and Suites New Braunfels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2015

Hotel seemed clean but you definitely felt like it was a BUDGET hotel. The atmosphere and decor left me feeling uneasy.
A hot breakfast was available until 10:00, which is nice but very small seating area. The parking lot is small and on a hill, a bit difficult to park. The staff was polite. For the price of $150/night not worth the money. Will look for a nicer hotel next time.

  • Stayed: August 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank SOccerFam_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyHotels, Marketing Agency at Microtel Inn & Suites by Wyndham New Braunfels, responded to this reviewResponded 26 August 2015

Dear Valued Guest,

Thank you for sharing feedback from your recent stay at the Microtel Inn and Suites. We apologize for the disappointments you experienced that caused your stay to be anything less than satisfactory. We are very sorry to hear that our decor left you with an uneasy feeling... that is certainly not our goal! We also appreciate the opportunity you've afforded us to improve our guest experience through your comments and concerns. Thank you for your patronage, and we hope for a chance to exceed your expectations in the future!

Regards,
The Management Team
Microtel Inn and Suites New Braunfels

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Reviewed 24 August 2015

I enjoyed my stay at the hotel except for a few things that made it less than perfect: I saw 2 cockroaches while staying there. Completely grossed me out, not sure if they were brought in by other guests or already resided there because the room was very clean otherwise.
The pool was my next issue, kind of small but that was ok. My main issue was all the birds that hung out in the pool area. Not sure if this was a bird bath for them or what as I did see bird feathers in the pool.
Other than that, I enjoyed my stay, felt safe and comfortable, had a variety of breakfast foods every morning in the commons area. Easy check in and check out.

  • Stayed: August 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank gingers197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyHotels, Marketing Agency at Microtel Inn & Suites by Wyndham New Braunfels, responded to this reviewResponded 25 August 2015

Dear Valued Guest,

Thank you for sharing feedback from your recent stay at the Microtel Inn and Suites. We certainly appreciate the compliments on our safe, comfortable location. We do regret that you experienced a couple of disappointments during your stay, and we would love to welcome you back in the future with the goal of exceeding your expectations. Thank you again for the review!

Regards,
The Management Team
Microtel Inn and Suites New Braunfels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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