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All reviews front desk room was clean waffles good size san marcos microwave and mini fridge boiled eggs would stay here again would recommend this hotel to anyone check in was easy bed and pillows business center water pressure breakfast was delicious the breakfast area hot tub convenient location
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Reviewed 21 July 2018 via mobile

Clean place. The best front desk staff. Michelle was very nice and extremely helpful. Good service and friendly. Breakfast was plentiful, but a little packed seating. Rooms are spacious and clean and walls are thick.

Stayed: July 2018, travelled with friends
Thank terhadley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Sleep Inn & Suites, responded to this reviewResponded 22 July 2018

Dear terhadley,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Andrew Hawkins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018 via mobile

We stayed for the first time at a Sleep Inn. Room was nice when they got us one. I made reservations week before I visited. We went tubing on the Comal River before checking in. When we got to hotel @7:00. We checked in, received our keys, and headed upstairs. When we went I to our room there was someone’s luggage in room. Okay so I go downstairs & leave my teens on 3rd floor & I was given another room on 3rd floor. Again we walk in & luggage in room. Girls stay upstairs again by elevator & ate their Chick-Fil-A seating in floor. I go down again & young girl working counter was not feeling well. She was as frustrated as I was. She called manager & they gave us another room. She said that computer said kept saying was in the original room & it showed no one else there.
We were nervous walking into 3rd room, but this time it was empty. I will say we used all the locks & put chair in front of door.

Stayed: July 2018, travelled with family
Thank Jana O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Sleep Inn & Suites, responded to this reviewResponded 18 July 2018

Dear BD Adventure,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Andrew Hawkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018

We had waited until the last minute to book our room and everything was filling up quickly around New Braunfels. I stopped in and spoke with Michelle at the front desk and she went above and beyond, even showing me a couple of rooms to help with the decision of whether the King sized or double Queen would be the best fit. She made the experience fun and showed complete professionalism and as a result, we chose to stay here. Clean, comfortable beds, friendly employees and the best hotel breakfast we had on our trip. This was because Maria also goes above and beyond and they actually use real eggs (most don't). Maria was friendly and took a lot of pride in running the breakfast area and stayed calm under pressure when everyone showed up to eat at the same time. Again, she was so welcoming and had it set up to perfection!

  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank reviewfromwashing2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Sleep Inn & Suites, responded to this reviewResponded 13 July 2018

Dear reviewfromwashing2n,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Andrew Hawkins

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

I really don’t understand any of the negative reviews for this place unless they just had a bad room. I have absolutely nothing negative to say because our experience was great! The ladies at the front were very helpful and pleasant each time we walked by. Our room was big and clean. Housekeeping came everyday with plenty of towels and shampoo. (We went through a lot as we were at the river everyday). I was a little nervous because we were on the first floor for 4 nights right by the breakfast area and the elevator. It seemed very quiet and we slept great! Plus the hotel seemed to be pretty full the whole week. Easy access to everything we wanted to do. For the price I got with Hotwire, I would definitely stay again!

Stayed: July 2018, travelled with family
Thank Callie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Sleep Inn & Suites, responded to this reviewResponded 13 July 2018

Dear Callie

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Andrew Hawkins

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2018 via mobile

Our family thoroughly enjoyed every moment at Sleep Inn NB. The staff was amazing & the room was adequately spaced for our family of six! The beds were VERY comfortable! The breakfast was great & an awesome way to start the day!

Stayed: July 2018, travelled with family
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary W, Manager at Sleep Inn & Suites, responded to this reviewResponded 5 July 2018

Dear Terry M

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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