1.- The owner doesn’t care nothing about the guest comfort. The bed mattresses are uncomfortable and very old. We told that and another points to "Niumba", but he didn’t take care about anything. The mattresses are made of springs which hurt the back and don't let you sleep or rest well.
2.- The apartment doesn’t have any coffee pot so (I had to buy a one for 9.45eur). It’s hard to believe that you go on vacation and cannot take a cup of coffee on breakfast or after lunch. The owner was informed with time. I asked him and also the person in charge of the apartment in Tenerife, if there was a coffee pot and the answer was that all of his apartments usually have one, but when we arrived there wasn't any... I told him that and his answer was "I'm sorry".
3.- Dirty floor (The room window was filled with dust, so we couldn't open it to avoid all this dust enter into the room). Also we saw several cockroaches in the kitchen. (Pictures attached in an email to Niumba: José (Tripadvisor Vacation Rental Support) and Manuela (Tripadvisor Alquileres Vacacionales) in date: August 07 and August 13).
4.- The person in charge of the apartment in Tenerife was informed that the light bulb of the living room was broken, but no action was taken to solve it.(Pictures attached in an email to Niumba: José (Tripadvisor Vacation Rental Support) and Manuela (Tripadvisor Alquileres Vacacionales) in date: August 07 and August 13).
Of course, we won't forget the bad experience with this owner... We paid 700eur for 9 nights and got this, it's very unpleasant. I consider that an owner who treats his guests like that should have some penalty by Niumba
The apartment was excellent with everything you would need if self-catering. The proximity to Las Vistas beach was an added bonus. Plenty of bars and restaurants close by and Los Cristianos a pleasant stroll along the sea front in one direction and Las Americas in the other direction. The resort itself was quite pleasant with plenty of sun loungers in the pool areas. However, with a lot of young children around it was rather noisy! If you are looking for some tranquillity then this is not the place. Again, you don't get to choose who is in the apartment next to you so a noisy group of twenty somethings is not welcome at 5 am neither is a couple with a 1-2 year old falling out and arguing and shouting at each other continually. Reception staff very helpful.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
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|Friends getaway||Families with young children|