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Reviewed 4 weeks ago

excellent place to stay with family, great lovely staff , atmosphere and facillities.the resort well laid out and immaculate, just a big thank you to all the staff who made are stay memorable, we will be back x

  • Stayed: October 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank manparish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recepcion G, Director de Recepción at Gran Oasis Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

First of all all the Gran Oasis Resort staff want to thank you very much first for choosing us for your holiday and also for this great review, we are all very happy that you had a great time here with us.

All the Gran Oasis Resort staff are so glad that you enjoyed the hotel and all the facilities, and thank you again for your nice words about the staff, they will really apreciate it.

For booking with the best rate online; reservas@grupogolfresort.com.

Finally all the BE HAPPY TEAM want to send you a warm hug and hope we can have you back with us in the future, would be our pleasure.

Kind Regards
Gran Oasis Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I recently returned from here after a 5 day break with 5 friends. We were greeted with a smile the moment we arrived and everything was explained around meal times, pool towels and safety deposit boxes. The buffet style food was excellent with lots of choice and different evening styles. Entertainment for the adults as well during the day if you wanted to take part. Lots of choices on the all inclusive drinks as well. Would definitely go again.

Stayed: October 2018, travelled with friends
2  Thank Kieron1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recepcion G, Director de Recepción at Gran Oasis Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

First of all all the Gran Oasis Resort staff want to thank you very much first for choosing us for your holiday and also for this great review.

All the Gran Oasis Resort staff are so glad that you enjoyed the hotel and all the facilities like the food, pools,entertainment ,etc, and thank you again for your nice words about the staff, they will really apreciate it.

For booking with the best rate online; reservas@grupogolfresort.com.

Finally all the BE HAPPY TEAM want to send you a warm hug and hope we can have you back with us in the future, would be our pleasure.

Kind Regards
Gran Oasis Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We visited Gran Oasis again for our third trip to Tenerife with a large group of friends and family and the place has been excellent on all occasions.

We go for a long weekend, all inclusive and think the place is excellent. Food is good quality, hotel is clean and the staff are very friendly.

We ate out on a few occasions this time and the restaurants were recommended by the staff on reception. Good recommendations and well looked after.
See you again soon

Stayed: October 2018, travelled with friends
2  Thank Bains1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recepcion G, Director de Recepción at Gran Oasis Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

First of all the Gran Oasis Resort staff want to thank you all very much for your kind words for all on this great review, we all want to thank you for that very much.

We are all so gald that you had a nice time and enjoyed your stay(third one) here with us and really glad that you liked the food aswell.

Fianlly all the staff want to thank you again and hope we can have you back in the future, for the best online rates check with reservas@grupogolfresort.com, and wish you all the best.

Kind Regards
Gran Oasis Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The hotel is immaculate, could not fault it at all. The staff couldn’t do enough for you special mention to Pepe & Santy they made our holiday, such lovely people. Food was amazing and cooked perfectly. Overall the holiday was perfect from the moment we walked through the door. Will most definitely be returning.

Stayed: October 2018, travelled with family
1  Thank jamesipodbmw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recepcion G, Director de Recepción at Gran Oasis Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

All the BE HAPPY TEAM want to thank you all for this great review about the hotel and staff, it will be very helpfull for future guests and also for taking your time to write it.

We are all so glad that you enjoyed you stay here with us at the Gran Oasis Resort and also thank you again for your kind words for the staff, they will be very happy to hear about it, we are also glad you enjoyed the food, rooms, etc. and thank you again for your kind words for the staff like Santy and Pepe, will will pass it on to them

Finally all the staff want to send you a big hug and wish you all the best for the future and if you ever want to book back for the best online rates go to email reservas@grupogolfresort.com.

Kind Regards.
Gran Oasis.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed as 2 couples in Sept18.Generally the Hotel is very good and better that what we expected for a 4 Star.
We have been fortunate enough to only stay in 5 star resorts for may years but having stayed here would not be put off booking a similar resort.
It is a family Hotel so we were surprised at the high number of children who obviously had been taken out of school in term time.
General Pros.
a) The pool areas were monitored closely for the early bird sun bed thieves. I was amazed that this we adhered to and indeed if you reserved a bed before 9am without being present your towels were removed. This was a Great Idea and resulted in many beds being available throughout the day. We preferred a lie in until around 9-30-10am and always got a bed. Breakfast was till 10.30 so you could leave your sunbed after 9am to eat.
b) The food was Buffet style but there was always plenty of variety and choice and tasted good too.
c) Drinks were self service at the restaurant and Entertainment bar for beers, wines and soft drinks which was a good idea to keep que's down .
d) I'd read some complaints about the bars closing promptly at 11pm but we found this not to be a problem as you could order enough to last you as long as you wanted after the bar closed and were left in peace as long as you were not rowdy or noisy.
e) The entertainment was genearly good and if you didnt like it the Taste Bar was another bar more relaxing.
f) The Staff were exeptionall helpful and friedly and probably some of the best we have experienced.Too many to be named but Pedor from Glasgow behind reception was outstanding.
g Rooms were spotlessly clean and linen changed frequently.
h) If you want a trip into Las Americas its 6 euro out and 5 back due to the one way system.
I) I believe irons are available but we took a small travel iron which did the job.
Cons
a) On arrival there are no Porters to help with your bags so be aware as this site is steep in places.
b) There is a games area with arcade games etc and the loud, constant, repetative noise from these drove us mad when sunbathing by the pool. Getting a nap was difficult so at times I went and unplugged the loudest.It would be better if the Hotel turned these down a little or closed a couple of the bi-fold doorsd leading into them.
c) There was barely more than one bar staff present at a time and I fully understand this is to keep overherads down and generally this was NOT a problem but if someone had upgraded to premium drinks and cocktails (which took ages to make ( paticularly at the Taste Bar) the que could be frustrating. Also the same bar person had to collect glasses which meant you had to wait until they came back. ( as Issue I believe the hotel management could easlily resolve.) Note the staff worked V hard.
Summary
Dont let any of the Cons above put you off unless you are particulary Fussy.( I have noted them for the Hotels benefit ) We has two weeks here and really enjoyed it and would highly recommend it if the cost is right.

Stayed: September 2018
3  Thank Companion808718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recepcion G, Director de Recepción at Gran Oasis Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

First of all the staff of the Gran Oasis Resort want to thank you all very much for taking your time to write this nice review about the hotel and also for choosing us to spend your holiday.

We are all so gald you had a good time here with us and also thank you again for your kind words for the staff and also glad you enjoyed the facilities of the resort and the food.

Finally all THE BE HAPPY TEAM want to send you a big hug and wish you all the best for the future and also if you want to visit us back for the best online rate email reservas@grupogolfresort.com.

Kind Regrads.
Gran Oasis Resort.

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