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All reviews animation team british bar no air con banana bar honolulu bar quiet pool quiet side salad gran canaria snack bar great holiday large hotel pool area slush puppies busy hotel plenty of choice half board
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Reviewed 4 weeks ago via mobile

All inclusive doesn’t include bottled water which I thought was strange. The food was below average and was pretty much the same every night with one or two different items. Animation team are really friendly just a shame the same couldn’t be said about the bar staff.

Stayed: September 2018, travelled with family
1  Thank BenRam93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded 4 weeks ago

Dear BenRam,

We would like to thank you for sharing with us your opinion about your stay in IFA Buenaventura.

We are not happy to hear that we did not match with your expectations, specially regarding our All Inclusive service. We will pass this comments about it to the departments involved.

In regard with our staff, we would like to apologize for any possible misunderstanding or inconvenience. We can assure you we all work hard every day to give our guests all the best.

We sincerely hope you could give us a second chance and you visit us again in the future for your next stay in Gran Canaria.

With our best regards,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

I can't believe peoplemoan about this hotel. All the staff work very hard including the catering department. The restaurant is busy but always managed to find a large table. We never had a problem finding sun beds around the pool. Guests were reserving them early in the morning and it was all the English! The massage dept is worth a visit.
Thank you for a lovely stay.

Stayed: August 2018, travelled with friends
Thank Soots42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded 4 weeks ago

Dear Soots,

We would like to thank you for having decided to spend your holidays in our Hotel as well as for sharing your opinion with us.

We are very happy to hear that we have met your expectations and that you have had a great stay with us! Thank you very much also for all your kind comments to our staff.

With our best regards,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018 via mobile

Had a fantastic week here. The hotel was ok, noisy (without air conditioner windows constantly open), a big walk from the beach, average rooms, so why 5?
Because we knew it all before, so pay double, or try to enjoy what you got!
And we tried hard!
So rent a car and see the island!
Must go:
Las Palmas, Teror, Puerto Mogan, Arúcas, Maspalomas.
The best is to have a car for some days, visít different cities and lay on different beaches.
The food and the drinks in all inclusive were more than fair, the people were nice and nothing' s overdriven. More for you and your wife/husband, less for children,
because the beach is far and the noise is big. For friends or for a couple getaway perfect.

Stayed: October 2017, travelled with family
3  Thank gyuria2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded 14 September 2018

Dear guest,

We would like to thank you for choosing us to spend your holidays in Hotel IFA Buenaventura.

We are glad you had a great time with us and that you had the opportunity to see some places of our island.

We appreciate your constructive criticism and we hope you visit us again!

Regards
Guest Relations

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Reviewed 13 September 2018 via mobile

Hi. We returned frome the Buenaventura on Saturday. Had an amazing 11 nights with our 5 year old daughter.

We read some really poor reviews before we travelled, was slightly worried as we had already booked up for 2019. Well what can I say....... please don't believe everything you read.

The hotel from start to finish was truly amazing. The reception staff, cleaners, dining staff all amazing. The animation team work tirelessly to please everyone they are amazing. Our daughter took a personal shine to Matt and Carmen. Thank you to everyone!

The hotel advises no air con so please be prepared to pay. We paid 130 Euro for 10 nights well worth the money.

The food was amazing. We heard people saying the food nothing for themselves or their kids, well I'm sorry but what do they eat at home? There was everything you could think of even for the fussy eaters. Plenty of fish, chicken, veal, steak, chips, potato, large salad area, cheese, spag bol, plain pasta and sauce etc etc etc.

The drinks were lush although I found the ready made drinks weak and very sugary.

The Honolulu pool you do have to queue for a sunbed from around 8 am. This is the main entertainment pool with the action but we didn't spend time there as our daughter is 5 and couldn't touch the floor. We spent everyday around the smaller pools which were amazing as we had 2 Jacuzzi pools with a bar close by and the kids are safe. You also get the sunshine early from 10. Beds around here are fab, u don't have to queue early like the main pool.

We made some amazing friends and are all returning next year for another fab holiday. We've already booked prior to this stay.

Rooms are very basic, large and extremely clean.

I would say if this hotel was more upto date with air con it certainly deserves 4 XxxX

Hope this review has helped and enjoy your fab holiday at this lovely hotel xxx

Stayed: August 2018, travelled with family
Thank Chezney999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded 14 September 2018

Dear Chezney,

First of all thank you for choosing us to spend your holidays in Hitel Ifa Buenaventura and for your loyalty as you already booked for next year again!

It is nice to hear these positive comments, as we try to improve every service day by day to try to please everyone staying with us.

We really appreciate your kind words and we would like to greet you personally next year at your arrival in our hotel.

Kind regards and see you soon!!

Guest Relations

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Reviewed 12 September 2018

Me my partner and my 8 year old son stayed here from 30th August for a week and well what can I say??? Just wow we had the most amazing holiday ever!!!! There was plenty to do through the day and good entertainment in the evening. The pool party was excellent and the entertainment staff were great. We enjoyed the food always something to choose from and the all inclusive cocktails were lovely too. The room was cleaned very single day and the hotel was clean throughout. The reception staff were lovely and very welcoming and helpful. We will definitely be returning next year as we loved it that much didn't want to come home. Thank you for an amazing holiday x

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Carla P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded 14 September 2018

Dear Carla,

First of all thank you for choosing our hotel to spend your holidays with us in Hotel IFA Buenaventura.

We would like to thank you for your kind words and we are glad you had a great time with us in the hotel.

We appreciate your positive comments and you will be welcomed again next year!

Kind regards
Guest Relations

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