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“Lovely quiet getaway”
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Review of Villa Violeta

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3 reviews
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Overview
Villa -
3 Bedrooms, 4 Bathrooms, Sleeps 6
Benalmadena, Costa del Sol, Province of Malaga, Andalucia

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
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Angelmous...
London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Big disappointment”
Reviewed 28 June 2015 for a stay in April 2015
2
people found this review helpful

On first arrival at the villa we thought we had struck gold. We chose the property as it was one of the few with a heated pool and as we were going early April we wanted a pool for our two teenagers and young baby. We wanted to be able to relax in the evening around the villa and have all the facilities to hand.

However, we were told on arrival that the pool had not been cleaned for our arrival and it would be at least four days before it would be done. In fact, the pool wasn't useable until day 8 of our 10 day holiday. The sauna was also out of order and apparently hadn't worked for a year. But the stay got worse!

On day three we discovered that we didn't have any hot water. So began the saga of calling the key holder and having workmen in. By day five without water we had had enough and the owner booked us into a large resort hotel... not at all suitable for a family with a young baby. We were split across two rooms that were not even next door to each other. Every day we had to chase to find out whether the hot water was fixed not knowing from one day to the next where we would be staying... out possessions were split between the two locations some 7km apart. We were out of pocket for parking, having to eat out and didn't have any of the facilities we paid for, but no refund from the owner. Basically was told 'tough luck' and we didn't have to move out of the villa!

All in all, what was supposed to be a relaxing break was stressful and extremely expensive for what we ended up with. Owner just pocketed the full cost and put us up in a cheap hotel.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The garden
Liked least: Lack of service - no hot water.
Travelling group: Other
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
27 Jul 2015
Excuses for the negative experiences you had on our indeed beautifull villa. We made the following changes in the management of our villa:

- We changed the person in charge of the pool for weekly treatment. The poolheating is not switched on regularly and takes some days before the pool is really on temperature. We didn’t get any request before of our guests for using a heated pool.
- The infrared elements (elements partly functioning) are ordered for exchange for a traditional “stone saunaheater” end of summer 2015
- The hotwater boiler breakdown was a annoying coincidence, where we tried to find the fast possible solution in the replacement of the boiler (400 liter special sized boiler). Unfortunately we got a delivery time over 14 days! Replaced beginning May 2015.
- The Sunset Beach Club is a Four Stars Hotel at the beach which is highly recommended. We paid all the room costs for offering our guests a pleasant alternative stay (with hot water).

Unfortunate the weather when our guests where in our villa was no sun at all. We believe this influences the holiday experience negatively as well.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perrottet...
Aylesbury, United Kingdom
1 review
“Lovely quiet getaway”
Reviewed 19 June 2015 for a stay in June 2015

When we arrived we had a warm welcome from the representative of the owner. The villa was immaculately clean throughout and we had everything we could possibly need . The bed was comfortable and kitchen was well stocked with all crockery and utensils we would need. The location was very quiet and the heated pool was clean and warm. We needed a quiet relaxing break and that is exactly what we had.we would definitely stay at this villa again and would highly recommend it.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The quietness
Liked least: Nothing
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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