Very old structure more similar to a motel than to a 4*, the swimming pool doesn't exists anymore, same for the gym and where breakfast is not served during the weekend (in the website it was clearly stated that breakfast was included in the price paid, but not compensation was given), the sauna was not accessible and the lounge bar was closed. The reception is not even open 24h, there is no code or card to access the building; they leave a door open from behind as a workaround but theoretically everybody can enter the building. What's more?!
We found a 0.25L bottle of water for free in the room, which was supposed to be enough for 2 people…speechless.
Unbelievable that nobody informed me about all these deficiencies before confirming my booking.
If I had known, I would have never ever booked there.
Unbelievable this is rated 4 stars and definitely not what I expected from Mercure brand.More
- Free Wifi
- Free parking