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Miranda G
Breda, The Netherlands

Lots of facilities in the mall

Review of Hotel Parquesur
4.0 of 5 bubblesReviewed 26 May 2017
Very nice hotel and Madrid is easy to reach by public transport. Restaurants and lots of shops because it's in a shopping center. It's a four star hotel, but it needs maintenance and updated furniture to get the four star feeling back again. Breakfast is okay, but same what you get in a 2 or 3 star hotel. There's no furniture on the balcony. Friendly staff and comfortable bed, large bathroom. We had a pleasant stay.
Date of stay: May 2017
Room Tip: Lake view is nice
Trip type: Travelled as a couple
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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DireccionAr, Director de Relaciones Públicas at Hotel Parquesur, responded to this review
Responded 6 Jul 2017
Dear Guest,

Thank you for your comments and for choosing our Hotel for your stay in Madrid.
We are glad to know that you had a pleasant stay and that our situation within the mall was comfortable and for our easy communication with the Centre of Madrid.
We appreciate the positive feedback from our staff and we consider your comments.
We are happy to welcome you. Best Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (222)
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3 - 8 of 222 reviews
Reviewed 22 May 2017

Free parking area. very big shopiing mall.

I stay about 01/03/2017 to 18/03/2017 for my business. I really like that hotel. I never bored bacause there is a really big shopping center near hotel and lots of fast-food and other restaurant here.

Room tip: Choose the pool side.
Date of stay: March 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Mutambo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DireccionAr, Director de Relaciones Públicas at Hotel Parquesur, responded to this reviewResponded 25 May 2017

Dear Guest,


Thank you very for your comments and for choosing our Hotel for your long stay for business.
We are glad to know that you´ve liked our location inside the shopping mall. This is something very well valued by our customers.
Thank you for the trust, we will be a pleased to welcome you to the Hotel AR Parquesur. Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2016 via mobile

Highly recommended at the price. 15 ~ 20 minutes to the centre of Madrid by car. Spotlessly clean hotel. Friendly and helpful staff. Very good parking facilities. Excellent restaurant in hotel. Hotel is central to an enormous and busy shopping mall. The mall includes an Alcampo hypermarket, designer outlets, all sorts of fast food franchises, bars, IMAX cinema, 10 pin bowling alley etc. - You name it, it's there!

Date of stay: December 2015
Trip type: Travelled with family
Thank Gary T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DireccionAr, Director de Relaciones Públicas at Hotel Parquesur, responded to this reviewResponded 4 October 2016

Dear Guest,


Thanks for your nice comments on your last stay at Hotel Parquesur.
We are delighted to hear that you have enjoyed your experience with us and we will be glad to see you again. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2015

A hotel within a shopping mall might sound like a strange idea but after all, 4 stars at a reasonable price: you can't go wrong. Yes you can: old lousy decoration, dim light in the room, safe out of order, window overlooking a wall and a roof not allowing a glimpse of the sky makes you feel like living in a cave and that little extra which makes your stay even worse: there is a car park 'for hotel guests only' that you are not allowed to use, which leaves you with no choice but to park your car yards away on the supermarket car park. Stayed there for 3 nights. Never again.

Date of stay: September 2015
Trip type: Travelled as a couple
1  Thank jmg57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2015 via mobile

I visited this hotel, area & madrid with my mum and was fairly disappointed with the service and lack of facilities in this '4 star' hotel. Breakfast had a brilliant range of cheeses, breads, Spanish meats etc but by 10:30 was all dried up and not very appealing. It was also rather difficult to even find a cup to pour a coffee in the dining room! The rooms were lovely and well equipped but I was not impressed with the services this hotel gave, it would not be given as four stars anywhere else..

Date of stay: March 2015
Trip type: Travelled with family
Thank Sophie T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2015

... this is your hotel. Good location (not a quiet one) to a last minute shopping or meal, with a good ratio price/quality. The parking is free and in front of the hotel entrance, in the meddle of the shopping park. You just need to honk and wait.

Date of stay: March 2015
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank EduAlv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DireccionAr, Director de Relaciones con Clientes at Hotel Parquesur, responded to this reviewResponded 4 May 2015

Dear Customer,

Thank you for sharing your opinion with us and choosing the Hotel Parquesur for your stay in Madrid. Will be a pleasure to welcome once again with us. Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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