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jmg57
Rozerieulles, France

Never again

Review of Hotel Parquesur
1.0 of 5 bubblesReviewed 20 Sept 2015
A hotel within a shopping mall might sound like a strange idea but after all, 4 stars at a reasonable price: you can't go wrong. Yes you can: old lousy decoration, dim light in the room, safe out of order, window overlooking a wall and a roof not allowing a glimpse of the sky makes you feel like living in a cave and that little extra which makes your stay even worse: there is a car park 'for hotel guests only' that you are not allowed to use, which leaves you with no choice but to park your car yards away on the supermarket car park. Stayed there for 3 nights. Never again.
Date of stay: September 2015
Trip type: Travelled as a couple
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    Reviews (222)
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    6 - 11 of 222 reviews
    Reviewed 29 March 2015 via mobile

    I visited this hotel, area & madrid with my mum and was fairly disappointed with the service and lack of facilities in this '4 star' hotel. Breakfast had a brilliant range of cheeses, breads, Spanish meats etc but by 10:30 was all dried up and not very appealing. It was also rather difficult to even find a cup to pour a coffee in the dining room! The rooms were lovely and well equipped but I was not impressed with the services this hotel gave, it would not be given as four stars anywhere else..

    Date of stay: March 2015
    Trip type: Travelled with family
    Thank Sophie T
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 March 2015

    ... this is your hotel. Good location (not a quiet one) to a last minute shopping or meal, with a good ratio price/quality. The parking is free and in front of the hotel entrance, in the meddle of the shopping park. You just need to honk and wait.

    Date of stay: March 2015
    • Trip type: Travelled with friends
      • Location
      • Cleanliness
      • Service
    Thank EduAlv
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    DireccionAr, Director de Relaciones con Clientes at Hotel Parquesur, responded to this reviewResponded 4 May 2015

    Dear Customer,

    Thank you for sharing your opinion with us and choosing the Hotel Parquesur for your stay in Madrid. Will be a pleasure to welcome once again with us. Best Regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 September 2014

    This hotel was better than I expected after reading some of the reviews on Tripadvisor, it has secure parking and is in a shopping mall complex.
    The room I had was actually a smoking room, quite bizarre I thought, but luckily it didn't smell. I did sleep okay on the large bed, the room and bathroom were very clean, so that was nice, and I didn't have any problem with the wifi after asking the girl in reception to help me get online.
    The breakfast was good enough, didn't try the coffee though...
    My only complaint, although not a problem when I stayed in late September was that the air conditioning didn't really seem to make and difference, so I turned it off, the room did seem a little stuffy, but in all it was pretty good. A short drive from Madrid centre, not sure on the public transport options best to check..

    Date of stay: September 2014
    Trip type: Travelled solo
    Thank soundgesture
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 13 March 2014 via mobile

    I thought I was coming to a typical hotel on a commercial centre, and as such wasn't expecting much. What a surprise then to find a well appointed hotel in a fabulous shopping centre. And (sorry Kathy) not expensive. The whole place is like an all inclusive holiday destination. No problems finding a restaurant here. There's one in the hotel and probably another 20 in the centre. Just don't go to Pizza Jardin!

    Date of stay: March 2014
    Trip type: Travelled on business
    Thank Franglais12
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    DireccionArHoteles, Director de Relaciones con Clientes at Hotel Parquesur, responded to this reviewResponded 4 April 2014

    Dear Customer,

    Thank you for choosing the Hotel Parquesur for your stay in Madrid and for sharing your opinion with us. Will be a pleasure to welcome once again with us. Best Regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 September 2013

    Hotel Parquesur is located in Parquesur Shopping center in Leganes. Rooms are decent but somewhat small ( European standards), parking is free. Those are pretty much the "pros" of this hotel.

    The "cons" are many; breakfast is not included (and is very expensive), internet requires a code to be entered every few minutes and speed is really lame (unless you pay extra) ; cleaning people can enter your room about 8AM without even knocking or just leave the room without cleaning until 3 PM (or even later); both things happened to me the same day with a baby sleeping.

    There is no fitness center or swimming pool

    If you consider that nearby hotels cost about 30% less; this place is not worth.

    Date of stay: July 2013
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank abisio
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    DireccionArHoteles, Director Comercial at Hotel Parquesur, responded to this reviewResponded 25 September 2013

    Dear Customer,
    Appreciate your comments and to choose our Hotel. We regret that your stay with us not have been as expected.
    We have available differents rates, including bed and breakfast (buffet) if you would have preferred to.
    Relating to our chambermaid, always called before entering the room.
    Unfortunately the hotel does not have a gym and pool. We have a good agreement to the fitness center of the mall, offering a very economic price to all our guests staying at the hotel.
    We apologise for any inconvenience. Best Regards.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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