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lenny d
Woodstock, Alabama

Stayed for 2 weeks

Review of NH Alcorcon
4.0 of 5 bubblesReviewed 16 Jun 2018via mobile
I stayed here on business for 2 weeks. The hotel its self was nice. Rooms were a little on the small side. But as others have said it's quite. As for the good well the staff will go out of there way to help you. Near the end they knew me by name. The rooms looked nice. As for the bad well I got two full beds put together and in the night would slip through. The tub is also smaller and would leak water on the floor regularly. The breakfast was ok for the first week but in the second week the same food started to get old. I would think a hot breakfast wont be to much to ask for. The wifi in my room was almost unusable it was so slow. The best I could get was .03 mbps download and .02 up.The location is good if you have a car but then the parking is also an issue. They only have soon spots outside and will charge you to park under ground. So big question would I stay there again.......... sorry no I don't think I would. There are way to many options out there.
Date of stay: June 2018
Trip type: Travelled on business
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Lidya B, Gerente at NH Alcorcon, responded to this review
Responded 18 Jun 2018
Dear Mr. Lenny,

I would like to personally thank you for the trust given to our hotel NH Alcorcón by choosing us for your stay.

With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies.

Looking forward to welcome you back in the near future.
Yours Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 June 2018

All in all, the hotel is just ok. Rooms are not big but clean. Noise is low and bed is comfortable. Breakfast is not outstanding but varied.
All in all, the hotel is just ok. Rooms are not large but clean. The noise is low and the bed is comfortable. Breakfast is not great but tasty. Misses a cozy bar to enjoy a drink or eat a snack.
Far from Madrid city center is not adequate for leisure trip.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank sptsilva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lidya B, Gerente at NH Alcorcon, responded to this reviewResponded 19 June 2018

Dear Mr. Silva,

First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay.

I appreciate your comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers.

Hoping to welcome you for your next stay with us so that I can meet you personally.
Receive my best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2018

This hotel was recommended to me by my hosts. It was very comfortable. The bed was nice and the room was quiet. The breakfast was a bit pricey but quite good.

It is located near the motorway, so it is easily accessed. The subway station is an easy walk, from the hotel.

Date of stay: December 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank PaulE_000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CristinaGlezGallego, Gerente at NH Alcorcon, responded to this reviewResponded 31 January 2018

Dear Paul:
Thank you very much for your stay at NH Alcorcón and for taking the time to share your experience with your fellow TripAdvisor travelers. We would truly love the opportunity to have you stay with us again next time you visit Madrid.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

everything was good, the room was impeccable, i only wish i could stay longer. the beds were so comfty. the breakfast buffet was good, all the extras were there, mini bar was expencive, and no room service of evening meals at the weekend

Date of stay: September 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank PMAR8763
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CristinaGlezGallego, Gerente at NH Alcorcon, responded to this reviewResponded 5 October 2017

Dear guest;
I would like to thank you for having reported your experience in the NH Alcorcón hotel.
We appreciate your opinion and we greatly appreciate the score that makes us get on the stay . Are these, who every day help us to improve our service .

We hope to have confidence in the future and welcome you again in the NH Alcorcón .
Thank you very much for your attention and receive a warm greeting

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2017

Although the location of this hotel is not great, the services offered were very good. The breakfast choice was fantastic, the reception staff were efficient and that made it ok to stay there. There is an underground around 8 minutes walk from the hotel which can be used to access Madrid but it is a long way from the centre.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Fermina65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2017

It was very nice to stay in this hotel. Near but not too close to Madrid center and near but not too far from the WB Park. It was the perfect stay for us. Nice room, not too big but clean. The staff was very helpful. Great breakfast!

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank martafpmonteiro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Victor_M_12_12, Gerente at NH Alcorcon, responded to this reviewResponded 11 May 2017

Dear martafpmonteiro,

I would like to start by thanking you, as hotel manager, for the time you have spent sharing this opinion with us about your stay at the NH Alcorcón Hotel.

We appreciate the score, which you have given us, about your stay in our hotel.

At NH Hotel Group we aim to provide excellence in the service we offer, and for this we continue to work on improving it.

We hope to regain your confidence in the future and welcome you again, at NH Alcorcón.

Thank you very much for your attention and a cordial greeting

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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