All was very good with the exception of one thing. The air-conditioning wouldn't get cold to the degree setting I was putting it. Sleeping was doable but not comfortable, for me. The staff were wonderful. The rooms were very clean. There used to be tooth brushes in the bathrooms, but thei addres no longer there.
the girl that organized the event was great, very easy to spray with and very cooperative.
The food was amaizing, the place very spacious and The rice we ate on the terrace was spectacular. I’m very happy
Dear Sonsoles;
Seeing that you had a 5-Star experience is the best thing we could hope for!
Your review means a lot to us. Thank you for choosing SERCOTEL LA PRINCESA.
We look forward to serving you in the near future.
Sincerely;
My husband and I stayed here just one night , as he had a meeting close by .
The room was not updated at all .
We arrived late , and had no choice but to eat in the hotel restaurant . We feel as if we were raped by the waiter . We ordered one plate of ham , and one plate of cheese , and some bread . Our bill was 54 euro ! Our fault for not ordering the four course meal at 27 euro !
We asked for late check out as my husbands meeting would be finished at 1:30 ish . NO late check out .
After checking out at 12 I went to the bar and ordered 2 coffees while waiting for my husband to return . 20 euros . Again a complete rip off .
This is not our first or last trip to Madrid . But I promise it is our last to this hotel .
Yuck yuck yuck !
Very convenient location, next to plaza de espana .great room with all the facilities.the breakfast is very rich and tasty also gluten free products.the service is impeccable especially from Lora at the front desk.she is very helpful with the tours, Internet and all you need.the restaurant named uno serves fabulous food and wine and a very good service.a great experience.
The food at the hotel is fantastic and service good. Breakfast is plentiful and They even have a proper coffee machine!! The rooms are very cosy and very clean. It was the second time I stayed and I liked it even more this time. The only downside is that this time I was given a room above what I think is a club and I could hear the music up on the 1st floor. This for me wasn't a problem because I can sleep with ' 'OK' noise but I'm just mentioning this so that you make sure you ask a room in the quiet area which I'm sure they'll give you as everybody at the reception is very nice.
