The hotel's Valet, Doorman, Check In, and Bag Storage staff were all courteous, friendly and accomodating to my needs. The room was well kept and the hotel appeared clean. I did not partake in any food or drinks at the hotel.More
The hotel's Valet, Doorman, Check In, and Bag Storage staff were all courteous, friendly and accomodating to my needs. The room was well kept and the hotel appeared clean. I did not partake in any food or drinks at the hotel.MoreShow less
Thank you for taking the time to share your feedback. We hope you come stay with us again soon. You will have to try one of our food and beverage options next time you are in town!
I am beyond disappointed. I came 7 months pregnant with a toddler for my husbands work trip. The staff is utterly unhelpful. I have to call multiple times or chase them down in the hall to find out they don’t speak English. I’ve had to wait hours to have my room cleaned or trash taken out. It’s supposed to be a smoke free facility and smoke is entering into my room as me and my toddler have to breathe it in. The bathroom ceiling is leaking over the bathtub in multiple (at least 3) places. This hotel has no continental breakfast and is about as far away from family friendly as one can get. The floors were soaked yesterday as my son and I entered and a lady had to warn us because there is no sign. There are currently also doing construction on everything. Do you and your family a huge favor and stay somewhere else.
Thank you for sharing your feedback. I assure you this is not typical. Would you please send your stay details to email@example.com so that I may address your concerns? Thank you in advance.
Close proximities to many offices, shuttle service available. Good choice of food - appreciate that there is option to grab something quick after a full day in the office. A bit of noise during the day, plus when there is a conference ongoing - breakfast can be filled up very quickly.
We are so glad you enjoy our location and our food options. We hope you will continue to visit us for your business trip needs.
Stayed here for work very good size rooms all the amenities available.
They have a small gym with a good amount of cardio machines and some weights, they could add some more machines but I guess it’s good enough for business people when staying in houston.
The hotel is right downtown walking distance to pretty much everything or a short Uber ride away.
The breakfast is a decent American style breakfast with all the comforts you need to start your day off right. They also have this amazing bagel place in the hotel open 24/7 so you never have to worry about not finding food.
The hotel offers a nice outdoor pool which is also very nice. Overall I was happy with the hotel and would stay here again.
Thank you very much for the kind words. It sounds like you were able to enjoy the hotel and the all the amenities we have to offer. We hope your travel brings you back to stay again soon.
The hotel is outstanding. We were able to enjoy the restaurant, lobby bar and exercise facilities. We ran out of time to use the pool but did walk around the rooftop patio and pool. We will definitely stay at this hotel again when in Houston.
We are pleased you chose to stay with us for your celebration! You will have to come back again when it is pool weather.
This is a first class hotel. Everything in perfect shape. Upper floors have great views of Downtown Houston. On my multi day stay, housekeeping was perfect, except on my last day, when they forgot to replenish items that had been used. I called to report, and they brought them to me within 2 hours.
Then they have an awesome restaruant. Prime rib is awesome, and they serve it with hot, homemade bread. Service at the restaruant is second to none.
Front desk help perfect too. A new young man helped me select the perfect room, and one time I had a question, and another lady was so helpful and gave me the exact info I needed.
Thank you for taking the time to share your experience. It sounds like you experienced the best we have to offer, including our great staff. Please remember us next time your travel plans bring you back to Houston.