The reason I give the title of "BEST" is because every single person working in this hotel is truly very professional, courteous and friendly. They are super focus on high level of customer service and just always have a "YES" answer for every need of the customer. It is a 5-star hotel in every way possible.More
HotelIndigo.com
Taking safety measures
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This is our first stay at this location and it was pretty good. The furniture was a little old but everything was clean. The beds were comfortable. The common areas were much better. The area where they provided breakfast was very very nice for this property and even though its cold now this summer the hotel pool and hot tub looked very inviting.
We are grateful to have had you and your family as our guests here at the Homewood Suites Dallas-Frisco. We are glad to hear that you enjoyed a clean and comfortable first stay with us! Our goal is to provide an excellent guest experience, and we are delighted to see we succeeded. We hope to welcome you and your family back again soon!
Sincerely,
Vlad Gritsman, General Manager
Homewood Suites Dallas/Frisco
Award-winning Homewood Suites Hotel
Just a quick update for everyone searching for a place to stay around Dallas.
1) Frisco is a high-end suburb of Dallas. This is exactly what we were looking for, but you are about 20 miles (30 min?) away from Dallas downtown. Just heads up.
2) Homewood has full kitchen that includes induction 2-burner. They had a pot, a skillet, silverware, etc. Everything was functional and working
3) Unlike some of the places that use COVID to discontinue any sort of real breakfast, they provided hot breakfast. You would tell the server what you want, and she would get it from the buffet. So, no sharing common utensils. Kudos to Homewood for making it work.
4) On the subject of COVID, everyone was masked up. We saw cleaning staff disinfecting the surfaces in the room next door. We felt safe
5) Good soundproofing. We did not have any problems with noise, etc.
6) Each floor had 2 trash containers, so you can take the food garbage out of your room and drop it there. Again, thank you for making it work. In some other properties, guests just dump their trash on the floor, outside their rooms, inviting pests.
7) No room cleaning, unless you ask for it. Nevertheless, on the first evening, when we got back, we had a plastic bags hanging on the door handle with fresh towels, trash can liner and shampoo/soap. A very small thing, but goes a long way to show that management thinks about how to make hotel work during COVID.
Overall, an excellent choice if you are looking for a full-kitchen hotel in Frisco. If management reads this, please thank your employees for keeping the place clean. Also, if possible, please communicate to Hilton corporate about your guest-friendly practices (hot breakfast, daily towels, large trash cans on every floor, etc.)
Thank you for choosing the Homewood Suites Dallas-Frisco and sharing your amazing experience! We are delighted to see that you enjoyed a clean and comfortable stay; it looks like our accommodations and amenities all met your needs. We strive to provide our guests with excellent service and I am very glad to hear that our team took great care of you during your stay! Personalized service from our exceptional staff and the highest level of cleanliness are our top priorities. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
Sincerely,
Vlad Gritsman, General Manager
Homewood Suites Dallas/Frisco
Award-winning Homewood Suites Hotel
Kacey gave us some of the best customer service we have ever had! I have to say, we were high maintenance customers, and she made everything possible for us with a smile the whole time. I could not be more impressed!
Thank you so much for this excellent review and your kind words, they mean so much to us! We are pleased to see that you and your family had such a wonderful experience and that our staff was so amazing. Casey is a delight and is out of this world with her service and I am so happy that she made your stay so memorable. It was our pleasure to provide you with such excellent service and be able to take care of all of your needs. We look forward to welcoming you and your family back again soon!
Sincerely,
Vlad Gritsman, General Manager
Homewood Suites Dallas/Frisco
Award-winning Homewood Suites Hotel
This was a very nice Homewood Suite with a full kitchen with clean plates etc. The room was clean and quiet! This location is close to many things that are open. I did not attend but they do offer breakfast and snacks. The pool area and the hot tub were nice and relaxing in addition to the common area to sit and stretch out.
Thank you so much for your amazing review! We are thrilled to hear that you and your family enjoyed a clean and comfortable stay and that our accommodations and amenities met your needs. Our fully-equipped kitchens add an extra level of convenience to your stay and we are thrilled to see that it worked out so well. It was a pleasure having you and your family as our guests and we look forward to welcoming you back again soon!
Sincerely,
Vlad Gritsman, General Manager
Homewood Suites Dallas/Frisco
Award-winning Homewood Suites Hotel
Had a 1 bedroom king suite for a total of three adults. Very nice furnishings, very spacious, great place to chillax even just for one night. Really enjoyed the huge shower with a nice nonslip floor. Room 230 was quiet and had nice treed views. Very friendly and helpful staff. Breakfast buffet way better than expected. Quality items, real serviceware and cloth napkins, plentiful and comfortable seating.
Thank you so much for choosing the Homewood Suites Dallas-Frisco and sharing your amazing experience! We are thrilled to see that you enjoyed a comfortable stay in our spacious suites and that our staff was so friendly and helpful. It was our pleasure to provide you with such excellent service and be able to take care of all of your needs. Also, happy to hear that you enjoyed our delicious breakfast and your dining experience. A perfect way to start your day! We look forward to welcoming you back again soon.
Sincerely,
Vlad Gritsman, General Manager
Homewood Suites Dallas/Frisco
Award-winning Homewood Suites Hotel
