Let me start by saying.. The cabin itself is nice. It's not $400 per night nice, but it's nice. Your basically paying $200 per night for the pool. The pool area is average at best. It definitely needed a treatment. My kids loved the pool and the adults hated it :) The game room was pretty cool. There is a TV, pool table, arcade game, and a couch. The kitchen is great. We had 11 in our group and we could all fit at the table. The upstairs bedroom is huge. The inside jacuzzi has the best view of the mountain.
The service is my main issue. I arrived on Monday. Monday evening the power to the downstairs bedroom went out.Tuesday morning I let Aunt Bugs know the electric to the downstairs bedroom was out. We checked the breaker outside and none were blown. The lady on the phone instructed me to leave my key in the key box and someone would be out to take care of it. We returned to the cabin about 7 hours later and the power was still out. I called Aunts Bug's again and this time I was told that I couldn't be given an eta. The lady told me she would call the technician and call me back. I never got a call back. We checked out Thursday morning with the power still not working in the downstairs bedroom. Obviously with 11 people in our group this was a major inconvenience. The outside hot tub didn't get very hot and could also use a treatment. An empty floater isn't going to treat anything.
For $1200 (400 night) I didn't expect to have these issues. I loved the Smoky Mountains and I will be coming back.. It just won't be with Aunt Bugs.
The management company told me that this cabin has a new owner. What a difference they have made.I read some of the old reviews and none of the problems still exist. There were
six new flat screens with dvd players all hooked up to satellite tv. The cabin was clean with a very nice decor. The game room has a pool table with a arcade that has 412 games to play.
Then you have the pool to keep the kids occupied for hours. When we were leaving our kids
all agreed it was the best vacation spot they had ever stayed at and want to come back next year. I would highly recommend bear splash to anyone.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Older travelers|
|Families with young children||Large groups|