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“Anniversary trip”
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Very good
11 reviews
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Overview
Cabin -
1 Bedroom, 2 Bathrooms, Sleeps 6
Pigeon Forge, Tennessee

Reviews from our community

Very good - based on 11 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
A TripAdvisor Member
1 review
“Anniversary trip”
Reviewed 10 November 2016 for a stay in May 2016

Very unique cabin with an amazing view from every room. Cabin was equipped with everything I needed and then some. Very neat, everything was perfect!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Nov 2016
Dear TripAdvisor member,

We wanted to thank you for sharing such positive feedback regarding your stay at Cabin in the Clouds. We’re honored to have shared the Smoky Mountain experience with you. Please come back and stay with us again soon!

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2016 for a stay in October 2016

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Liked best: The hot tub on the porch and the scenery of the mountains
Liked least: The king bed in the cabin was so noisy when you got up it woke the other one up every time.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
21 Oct 2016
Dear TripAdvisor member,

Thank you so much for taking the time to let us know that you enjoyed the view and I am sorry to hear about the issue that you had with the ice maker. I will follow up with our maintenance department to make sure this has been addressed. Guest feedback is the most important tool that we can use to improve our cabins and I wish to thank you again for taking the time to let us know. We look forward to having you come back soon.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 August 2016 for a stay in July 2016

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the views
Liked least: property condition
Travelling group: Young Children
Your age range 25-34
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
5 Aug 2016
Dear Mary S,

Thank you for taking the time to share your recent experience with us. We regret that you were disappointed by some aspects of your stay. Please accept our apologies for what is not indicative of our service levels and we can assure you that our housekeeping and maintenance department is taking your feedback seriously. We are grateful that you chose to spend your vacation with us. We hope to welcome you and your family back to provide you with an exceptional level of service on your next trip to the Smoky Mountains.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
bdspin
Orlando, Florida
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect, wish we could have stayed longer.”
Reviewed 13 July 2016 for a stay in July 2016

Loved this cabin. Perfect for my family. Quaint and the view was- there really are no words for the view! You would have to see for yourself! Sadly, only stayed one night:(. Our cabin was struck by lightening. Only some electrical damage (thank goodness) but really wish we could have stayed. They moved us just to be safe. I would 100% rent again!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Liked best: The view
Liked least: moving resorts!
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Jul 2016
Dear bdspin,

Thank you for the kind review, especially in light of the difficulties you experienced during your stay. We are just grateful that no one was injured. We appreciate you choosing to spend your vacation with us, and look forward to having you stay with us again.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2016 for a stay in March 2016
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Friends getaway
A romantic getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
7 Jun 2016
Dear 182sidneya,

Thank you for taking a moment to post a review. On behalf of the staff and management, please accept our sincerest apologies for the issues you encountered during your stay with us! We wish to assure you that this is certainly not our typical guests’ experience. Your comments are very important to us. We always want to exceed your expectations and make your stay as comfortable and relaxing as possible and I am so very sorry that we fell short. We hope to have the opportunity to accommodate you again during a future visit to the Smokies so that you will see that your visit with us just now is not the norm for our guests.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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