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Reviews (1,734)
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Traveller rating
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All reviews missy grooms summit tower front desk the penthouse water slides waffles room was clean indoor pool hot tub enjoyed our stay great stay biscuits the breakfast area breakfast staff staff was very friendly breakfast was delicious free breakfast
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Reviewed 4 weeks ago

We came into Pigeon Forge for a quick getaway for our son's birthday. This was the first time staying here. Check in was very easy. When we got to our room, it was cold (we traveled in December). We set the heat and ran out to grab dinner. Upon returning, the room had not warmed and we called for maintenance. He showed up rather quickly and determined we need a whole new unit and we were given the option to move rooms. Luckily we didn't have a lot of belongings and we were able to move right next door. We really appreciate the quick response and customer service. The hotel was very clean and they had activities during the day for children centered around the Christmas holiday. They do provide a buffet breakfast. I never went down but my son and husband did. They said it was very well managed and taken care of. It was the usual fare; nothing outstanding but in the time of COVID, for a hotel to provide breakfast that was nice. Gloves had to be worn. The only down side I can give is that the beds were very firm. But if you like a firm bed, then you have come to the right place. If you have children interested in a water park feature I would give this place a try in the warmer months. If you want to stay in the same building that houses the breakfast buffet and the indoor pool, then pick the original building. You have to walk outside if you stay in the "newer" building to get to these amenities. Overall, we were happy with our stay.

Date of stay: December 2020
1  Thank Walkermama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager Heather, General Manager at Country Cascades Waterpark Resort, responded to this reviewResponded 4 weeks ago

We appreciate your kind review. We are glad you chose to come to Pigeon Forge to celebrate your son's birthday. We really want everyone to have a perfect stay but if something arises we do try to resolve it quickly. Breakfast in Grandma's Kitchen is a great way to start the day. Our Camp Country and firepits have quickly become a guest favorite activity. We do hope you will return with your family in the summer months. We look forward to seeing you again soon.

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Reviewed 4 weeks ago

Spacious and Clean rooms friendly staff. making reservations was easy thanks to Lisa Dockery all the staff were so friendly. The breakfast was amazing and the kids were never bored we will definitely be back.

Date of stay: January 2021
Trip type: Travelled with family
Thank jamietH8102HO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager Heather, General Manager at Country Cascades Waterpark Resort, responded to this reviewResponded 4 weeks ago

Thank you for the amazing review. We are glad you found the rooms spacious and clean. I will pass on your kind words to Lisa, she goes out of here way to ensure everyone enjoys their stay. We love to hear that guest enjoy the buffet breakfast served each morning in our our onsite Grandma's Kitchen. We look forward to seeing you again soon.

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Reviewed 4 weeks ago via mobile

Great location, plenty of activities for the family, such as a free marshmallow roast, very clean and comfortable. Very kind and courteous staff and an exceptional breakfast buffet. Definitely will stay again!

Date of stay: January 2021
Trip type: Travelled with family
Thank Crobinson924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager Heather, General Manager at Country Cascades Waterpark Resort, responded to this reviewResponded 4 weeks ago

Thank you for staying with us at Country Cascades. We are glad you enjoyed our recently added firepits and making smores with your family. Family memories are the best! Thank you for the kind words about our buffet breakfast in our Grandma's Kitchen. We look forward to seeing you again soon.

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Reviewed 19 January 2021 via mobile

Everything was clean, most employees were friendly but none were bad, WiFi was spotty and I couldn’t connect, room with the fireplace was amazing! We will definitely be bringing our family back in the next couple of months!

Date of stay: January 2021
Trip type: Travelled as a couple
Thank lendyk2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager Heather, General Manager at Country Cascades Waterpark Resort, responded to this reviewResponded 18 January 2021

Thank you for the kind words, we love hearing you enjoyed the hotel and our fireplace suites. We look forward to having you and your family return. Thank you again.

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Reviewed 9 January 2021 via mobile

Was amazing.room was very clean. Good hot breakfast. rates was wonderful. Bed and pillows was comfortable and love the design on the quits and pillowcases .. kept us in clean towels and kept trash out for us. Great place to stay specially with kids they have nice pool area inside and out. Hot tub was wonderful.

Date of stay: January 2021
Trip type: Travelled with friends
Thank FRYMAN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua Hurley, General Manager at Country Cascades Waterpark Resort, responded to this reviewResponded 10 January 2021

Fryman B - we are so happy you had a great trip! We hope to see you again soon on your next trip to the Pigeon Forge area!

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