If you are checking in, make absolutely certain you have printed documentation of your reservations. Because, if you happen to be checked-in by Heather, your nightmare will begin. I won't bore you with the details but it began with being told we had only 1 night reservations (not the 3 we had!) to continue throughout the 4 days we were there. She swore I was wrong and, when she (2 days later) found she was wrong, she went on and on about how difficult her job was and what all had caused her to be wrong...and, not nicely, either! She needs to find another job!!
- Room Service