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Reviewed 9 November 2018

Good spacious room, comfy bed, spotlessly clean. No coffee machine but on check we got vouchers for some free coffees from the lobby cafe. Staff very friendly and helpful. Great location - walking distance from many Nashville activities, including Broadway.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank coffeepot11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn R, Hotel Admin Assistant at Fairlane Hotel, responded to this reviewResponded 21 November 2018

Hi Coffeepot11-

We are glad you chose us to host your stay in Nashville! We hope you had safe travels. Thank you for your honest feedback we love hearing what our guests experience during their stay and what we need to improve on. We hope you come back soon.

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Reviewed 7 November 2018 via mobile

My wife an I , drove from Florida to Nashville ... as soon as we got out of the car the excellent service kicked in. The valet an supervisor were fantastic . The front desk was of great help an gave us a warm welcome. Some great suggestions on where to go An eat.. they also upgraded our room to a corner king suite. . The room was absolutely amazing
Thank you we will be back

Date of stay: November 2018
Trip type: Travelled as a couple
2  Thank N9913PFanthonyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn R, Hotel Admin Assistant at Fairlane Hotel, responded to this reviewResponded 8 November 2018

We hope you had safe travels back home and thank you for staying wuth us! We are very pleased to hear about your experience with us and we look forward to giving you a warm welcome soon.

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Reviewed 7 November 2018 via mobile

Alex, Michelle and Diego, THANK YOU!!! These staff members went above and beyond from our booking, to hotel stay, to helping us get back to the airport. The hotel is clean, friendly and just a couple blocks from Broadway. The theme of the hotel was flawless and timeless. The food at Ellington’s was made to perfection, and a perfect staff to compliment! Overall amazing stay!!!

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank jax112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn R, Hotel Admin Assistant at Fairlane Hotel, responded to this reviewResponded 8 November 2018

Jacqui S,

We hope you had safe travels and thank you for staying at the Fairlane Hotel! We are very pleased to hear your experience with us was nothing short of excellent! Thank you for giving us an outstanding review and we would love to welcome you both back anytime.

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Reviewed 7 November 2018

We stayed at the Fairlane Hotel recently and were very impressed. The staff is very attentive, the location is convenient to downtown Nashville venues and everything about the hotel was top notch. I liked the nice touch of having complimentary bottled water during our entire stay. The food in Ellington's is very good as well as the pastries in the coffee shop.

Room tip: We always like a room on an upper floor and they had that specified in our reservation when we checked in. It was very quiet.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank NorfolkDianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn R, Hotel Admin Assistant at Fairlane Hotel, responded to this reviewResponded 8 November 2018

We thank you for staying with us during your time in Nashville and are very happy to hear you enjoyed everything about your stay! We look forward to welcoming you back soon.

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Reviewed 7 November 2018

Spent last weekend at The Fairlane in Nashville. Other than an unfriendly front desk clerk at check in, the service was great and our room was clean. However, for over $500/night the hotel was very basic. It clearly is a converted office building and still very much has that feeling. At that price point I do not want a shampoo dispenser in the shower and I prefer employees to be in actual uniforms. If you are modest this is NOT the hotel for you. The shower was open to the bedroom. Such a weird touch! The next time we visit Nashville we will be checking out The Thompson or The Hermitage.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank ginnyashton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles B, Director of Front Office at Fairlane Hotel, responded to this reviewResponded 7 November 2018

Dear ginnyashton,

Thank you for taking the time to review your recent stay with us. First, I’d like to apologize for the encounter you had at check-in. We pride ourselves on our top-notch hospitality so I’m disappointed to read about this substandard first impression. Still, I appreciate you mentioning that the service was otherwise great, and your room was clean. Second, you are completely correct -- our 81-room boutique was indeed converted from a former bank’s headquarters with our independent owners working to honor the beauty of the building’s original design while paying homage to the era in which it was built. I wish I had a chance to connect with your during your stay as I would’ve loved to show you some of our other 10+ room types (many without the daylight shower feature). Furthermore, our Guest Services and Housekeeping teams would’ve been happy to provide bottled shampoo, conditioner and soap as we understand everyone has their own preference. Being a small and independent boutique, we believe we’re the only hotel in town that can truly customize your stay -- I hope you will give us another chance to provide the tailored Fairlane experience you deserve.

Here for you,

Charles Brady
cbrady@fairlanehotel.com

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