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All reviews convention center memphis downtown the club lounge beale street valet parking trolley bus starbucks coffee valet service buffet breakfast main street mississippi river bass corner room the room was nice civil rights museum conference jude
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Reviewed 17 September 2018

I stayed here for a conference. The sky walk to the convention center on the second floor was convenient. It’s location is well placed and the downtown trolleys stop right outside the Sheraton doors. Ride a trolley to Beale St one way for $1 US. Friendly staff. I would rate this hotel higher if the Room Service menu and the hotel restaurant/bar menu were not the same or so limited. The staff working in the SPG Lounge on the 19th floor were overly helpful and friendly. I will book this hotel again.

Date of stay: September 2018
Thank KASGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 17 September 2018

Dear KASGirl,

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay. I have shared your feedback with our operational leaders in the F&B department to ensure your concerns are addressed. We truly appreciate your business and look forward to another opportunity to serve you!

Cheers,

John W

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Reviewed 16 September 2018

The room was clean and met expectations with the exception of the air conditioning. The room never got below 72 which was difficult to bear on a hot muggy night. The next day was a power outage through no fault of the hotel but their emergency generator did not work. People had to be evacuated and had to use stairs in the dark. After the outage and into the later part of the day and early am you could not use cash or credit card in the bar and restaurant d/t outage from the previous morning. Multiple complaints regarding slow running toilets.
The breakfast in the restaurant was the best part of the stay. It was more than adequate and the staff was very attentive.

Room tip: The hotel was very quiet and being in down town not much for views to choose from.
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank NanaK47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 16 September 2018

Dear NanaK47,

Thank you for taking the time to share your review. We apologize for the inconvenience you experienced during you stay. I have shared your concerns regarding your air conditioner with our Director of Engineering to ensure your concerns are addressed. We truly appreciate your business and look forward to another opportunity to better your experience should your travels bring you back to Memphis!

Sincerely,

John W

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Reviewed 4 September 2018

My wife and I stayed recently for two nights on a vacation trip. Marvelous hotel! Clean and fantastic workout center. We have a river view and thoroughly enjoyed our stay. Diane White checked us in and made us feel right a home. SHE is an excellent customer service representative! Street car right outside the door for free ride right down to Beale Street music and clubs!

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 8 September 2018

Dear Thomas S,

Thank you so much for the 5 star review. We pride ourselves on providing a memorable experience for all of our guests and I am very pleased to hear that we exceeded your expectations. We truly appreciate your business and look forward to another opportunity to serve you should your travels bring you back to Memphis!

Cheers,

John W

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Reviewed 24 August 2018 via mobile

This is an older hotel, but the location is good. It’s across from the Convention Centre and walking distance to Bass Pro and Beale street. The Main Street Trolley is right outside and it will take you to the Civil Rights Museum. Comfy bed consistent with Sheraton. The club lounge has a great breakfast as does the main restaurant. The only reason for the 4/5 is the inconsistency in housekeeping (which might not matter to you at all if you bring your own amenities and don’t drink coffee) and state of repairs (elevators a little sketchy, multiple machines not working in the gym).

Date of stay: August 2018
Trip type: Travelled on business
Thank hlftraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 24 August 2018

Dear hlftraveler,

Thank you for taking the time to share your feedback. We pride ourselves on providing a memorable experience for all of our guests and I am pleased to hear that you enjoyed your stay. I have shared your feedback with out housekeeping department as your feedback helps us get better. You will also be happy to hear that our elevators will be under renovation in the near future. We truly appreciate your business and look forward to another opportunity to serve you should your travels bring you back to Memphis!

Cheers,

John W

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Reviewed 12 August 2018 via mobile

I had made this just average score while some of the aspects of our stay was wonderful at times it was a less than stellar in service room was well appointed and maintained staff were friendly some more than others

Date of stay: August 2018
Trip type: Travelled with family
1  Thank cherrie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 14 August 2018

Dear cherrie M,

Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you.

Cheers,

John W

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