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michelledicap
Philadelphia, Pennsylvania

STAY AWAY

1.0 of 5 bubblesReviewed 31 May 2023
Do not say at this hotel! Our car was broken into windows, smashed on the first night. Seven other cars were broken into. Manger didn’t even come out to talk to us. And charged us for the night. They had no empathy. So it must happen all the time. Said they had security don’t know how they missed 7 cars being broken into. This hotel is not in a safe area apparently. The officers told us 13 cars down the road were hit too.
Date of stay: May 2023
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Memphis Medical Center Midtown, an IHG Hotel, responded to this review
Responded 15 Jun 2023
Hi michelledicap,

Thank you for sharing your feedback and staying at our Holiday Inn Express Memphis Medical Center Midtown. We appreciate you doing business with IHG Hotels and Resorts for your travel needs.

We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for what happened. This is not what we wanted our guests to experience. I alerted our hotel management to check on this for further review. I also sent a private message to you to obtain more details about your experience.

We hope to create more positive memories with you when your travels bring you back to the area.

Sincerely,

Rosh D.
Case Manager
IHG Hotels and Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (367)
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Traveller rating
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All reviews front desk biscuits and gravy breakfast staff beale street every morning bed and pillows breakfast was delicious great stay love this hotel close to downtown sun studios zee hie suitcases housekeeping tennessee graceland
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Reviewed 1 June 2023

This was a return trip to visit family, have not been to this hotel since before Covid, (Feb 2020). It is in need of some serious renovations. The bathrooms are dingy, with peeling paint/caulk to repair damages, the tub walls are a bit moldy in some areas. The carpet is lifting in many areas. Cleaning is lax, as there are dead bug carcasses in and around the bed/walls. My husband sank into a hole when he sat on the bed, so mattresses may need to be replaced. Breakfast was okay, but had to return at a later time to get our favorite the cinnamon rolls. We were on the bottom floor room 112, which is close to the entrance and hallway to other rooms. It is very loud as travelers try to get where they need to be. We only stayed 2 nights, and still the price was over 500.00. I didn’t have time to search for alternatives, so I went with what I knew. I am not sure there are alternatives, but will unfortunately have to look elsewhere the next time we visit Memphis.

Date of stay: May 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank OuCilly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Memphis Medical Center Midtown, an IHG Hotel, responded to this reviewResponded 15 June 2023

Hi OuCilly,

We appreciate you for choosing to stay at our Holiday Inn Express Memphis Medical Center Midtown for this trip and for sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts.

We aim to give our guests an efficient stay in a place that feels fresh and focused only on the features and services you need; I am sorry we did not deliver this time. I shared your sentiments with our hotel management and trust that proper actions will be taken to avoid this from happening again.

Until your next stop in the area, we look forward to hosting you again to redeem your confidence.

Sincerely,

Grace L.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2023

The best part of this hotel was the night manager, Elisa. She was friendly and helpful, especially when we had a dog barking below us, making every attempt to remedy the situation. As far as the hotel, there is a reason why it is cheaper and it isn't only because it is not on Beale Street. The rooms do not appear to be updated, though the bathrooms were. They are dark and small. Breakfast area was clean and busy in the morning and had several options. Like I said in the title, I believe it was okay for 1 night, but unsure I would want to extend my stay longer than that.

Date of stay: May 2023
    • Value
    • Location
    • Service
1  Thank hmc404
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Memphis Medical Center Midtown, an IHG Hotel, responded to this reviewResponded 17 June 2023

Hello, hmc404

We truly care about your experience with us during your stay. Thank you for choosing our Holiday Inn Express Memphis Medical Center Midtown for your travel needs. This will indeed help us improve for you and other future guests.

I have taken the details you encountered to our management for appropriate action. I apologize for that. Our local team is addressing all of them as we speak. Our local team truly enjoys delivering the most enjoyable experience to our beloved guests.

Hopefully, we'll get another chance to show you we have made the necessary adjustments to offer you a much better stay. See you soon!

Alejandro G.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2023

Everyone, and I mean everyone was just fantastic to us! Great room, the best complimentary breakfast we've ever seen and an all round great experience! Shout out to Zee in charge of the Breakfasts! She is a Treasure!!

Room tip: Best Comp Breakfast ever! Super friendly people. Clean rooms.
Date of stay: April 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Byron W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 April 2023

The location is great. Hotel seems older. Our room was tiny compared to other Holiday Inn Express rooms we have stayed in. It was a struggle to even haven room for all of our suitcases. We had the room booked for 4 people and did not have enough towels for all of us. Had to search out more towels each day. Beds were comfortable and we felt safe in the area. Some dirty areas in the bathroom and the nightstand that looked like they had not been wiped down recently.

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank PrincessKila
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Memphis Medical Center Midtown, an IHG Hotel, responded to this reviewResponded 18 April 2023

Hi PrincessKila,

Thank you for your stay and for leaving us feedback surrounding your experience with the Holiday Inn Express Memphis Medical Center Midtown and doing business with IHG Hotels and Resorts.

We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I am sorry to learn about the conditions that prevented you from having a pleasant stay. Your feedback has been documented and shared with the hotel management as a reference for improvement so we can enhance our services.

Thank you again for taking the time to provide your insights and allowing us to improve.

Sincerely,

Crisel V.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2023

Great food. Service was great and the staff where nice an respectable, rooms where clean an tidy. The bathrooms are clean an very quiet location with minimal inconvenience. Nice location and recommend to all.

Date of stay: April 2023
1  Thank Malik Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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