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AmberLucky13
Chicago

Close to Beale Street

4.0 of 5 bubblesReviewed 27 May 2024via mobile
We chose this hotel for its location and price availability during Memorial Day Weekend for one night. While they don’t have free parking, they do have $35 valet parking where you are able to take your car in and out without additional charges. If you only need to park your car for the day, there is self parking for $25. The valet were very kind and careful with our car. The guest concierge was lovely, checking on me to see if I was alright and double checked with me to see if we needed one bed or two. The downstairs lobby and bar is nice and even had live music in the evening. The rooms however were not entirely up to par for a Westin Property. It could use a refresh and a good scrub. As you see in our pictures the lamp, the wall, and one of the seats in the sitting area were dirty. I also thought this room lacked the Memphis appeal meaning it could have used some local Memphis artwork instead of bland images from a field. The only local Memphis flair you see is in the lobby in the form of Gibson guitars from famous singers. However the room did come with a fridge, a robe, and coffee machine that was stocked with Starbucks which was a nice addition to our morning routine. There is also a little fridge stocked with mini liquors and snacks for an additional charge. There is no free breakfast which is a shame for the price. Ultimately the location was great as it was a short walk from Beale Street and we did not find the noise from outside too loud. We never felt unsafe. Would love to see a pool installed here given the price, plus it’s hot down in Memphis!
Date of stay: May 2024
Room Tip: Think about additional costs that aren’t included in hotel price like $35 valet parking or $25...
Trip type: Travelled as a couple
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General Manager, General Manager at The Westin Memphis Beale Street, responded to this review
Responded 29 May 2024
Dear Amber,
On behalf of the The Westin Memphis Beale Street team, thank you for staying with us and for your review. How wonderful to hear that you enjoyed our location and the live music and drinks in our lobby during your visit. We pride ourselves on providing exceptional service throughout the property, so we are also thrilled that our valet and concierge staff were so accommodating! We regret that the decor of your room did not meet expectations, but are glad that the in-room refrigerator, robe, and Starbucks coffee pleased you. We hope to welcome you back the next time you are in Memphis!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,474)
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4 - 9 of 1,474 reviews
Reviewed 6 May 2024

Good position to Main Street. Lovely bar staff and valet parking staff. Laundry facilities but strange that you have to go collect it yourself from reception and are not informed when it is there. Also your room only gets serviced if you request it - happened to some friends but not to others. Weren’t too generous replenishing soaps etc

Date of stay: May 2024
Trip type: Travelled with friends
Thank Bronwen R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at The Westin Memphis Beale Street, responded to this reviewResponded 7 May 2024

Dear Bronwen,
Thank you for sharing your thoughts on your recent stay. It's delightful that our location was convenient for you and that our bar and valet teams made a positive impression. We also appreciate your feedback regarding the laundry service and housekeeping. Rest assured, we will look into improving communication and procedures to enhance our guest experience. It was a pleasure having you stay with us, and we can't wait to welcome you back and provide a refreshed and more satisfying stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2024

Broken toilet roll holder. Shower door had painters tape on it. Lifts not always working. Staff disinterested in helping. Safe was on shelf in closet, so high, couldn’t reach to use. Seems staff don’t understand what customer service is these days.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Susan T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at The Westin Memphis Beale Street, responded to this reviewResponded 28 April 2024

Thank you for sharing your experience. We regret the issues you encountered with the amenities and lifts. We are committed to addressing the matters you encountered and ensuring they are resolved. We value your feedback and hope to have another opportunity to provide you with a stay that better reflects our commitment to guest comfort and satisfaction.

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Reviewed 18 April 2024

First and foremost, I am writing this second review of my own volition and desire. My travels are global and so my expectations are relative. This was by far one of my most pleasant getaways for my wife and I, as we were celebrating our 18th Anniversary!
The room was comfortable, the Customer service was the best, the bed was very soothing, and the restaurant food (Collard Green Fondue) was CRAZY good! Also, LAKERS WON!!!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Companion31109169678
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 April 2024

This hotel has a great location and very comfortable beds. Having said that, housekeeping needs to improve. The room did not have the proper number of towels, the shower had A LOT of mold and under the rim of the toilet was gross. I am not the first person to mention the mold problem as I read another review (can't remember the date of their visit) that cited the same problem. C'mon Westin, you can do better.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DebNM2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at The Westin Memphis Beale Street, responded to this reviewResponded 12 April 2024

Dear Debbie,
Thank you for taking the time to review your recent stay. We're delighted that you enjoyed our proximity to Beale Street and that our beds provided you with all the comfort you need. However, we apologize for any inconvenience you experienced regarding the cleanliness of your room. Rest assured, we will relay your concerns to our team to ensure that we are meeting our high standards of guest satisfaction. We appreciate your feedback, and we'd be grateful for the opportunity to deliver the exceptional stay we know we're capable of providing you in the future.

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Reviewed 4 April 2024

Beware of theft. I forgot my hair dryer in the bathroom. Called less than 24 hours of checking out. No one turned in and can’t get housekeeping to check room. If housekeeping did their job properly, they would have seen it. There are no hairdryers supplied in room. Under sink in open area where fresh towels are put. Safe low battery, so unable to program for use. Sink drained slow. Let clerk know those 2 issues at checkout. We’re there for Lakers vs. Grizzle’s. Convenient to walk across to stadium. Would not stay there again due to theft and no clear answer on housekeeping checking room. Called 6 times!!!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Connie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at The Westin Memphis Beale Street, responded to this reviewResponded 5 April 2024

Dear Connie,
While we thank you for being our guest, we are sorry for the concerns you had during your visit. We know how frustrating it can be to leave things behind. That said, please know we have strict policies in place to ensure that if our team members find anything left in a room, it is promptly returned to lost and found, as it is always our goal to reunite travelers with their belongings. We are sorry to hear of any disappointment regarding the service provided, and we truly hope you'll reconsider and give us another opportunity to impress you.

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