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Reviews (506)
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All reviewssmall hotelclose to downtownoverton squarebeale streetuber ridewould stay here againwafflesthe breakfast areashort drivecomfortable roomslarge roomtrolley stopdesk clerkfelt safedowntown memphisbwcereal
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13 - 18 of 506 reviews
Reviewed 14 May 2018 via mobile

I choose this hotel as it had easy access off the interstate . The service was friendly / rooms large and what was expected of s best western . Breakfast and WiFi are included and it is s only a short uber in to town

Stayed: May 2018, travelled as a couple
Thank KathrynCruise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this reviewResponded 22 May 2018

Thank you Kathryn Cruse your still AWESOME!! We truly value you and appreciate your loyalty to the Bestwestern Brand!!

Thanks again for making Us your choice while traveling to/through Memphis tn..

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Reviewed 2 May 2018

Upon checking in, I asked about a discount, because my grand daughter was having surgery at LeBonheur. I was told they had stopped giving discounts 3 weeks prior. After I returned home, I called Best Western Plus, pretending to book a room and asked if a LeBonheur discount was available. Surprise.....it was available. Beware

  • Stayed: April 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Iamme62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this reviewResponded 3 May 2018

Thank you L Wesley Rector for the reply to our service survey, Just to make sure we are all on the same page the Medical discount is only available when you book at the hotel directly and not offered on some black out dates .

Please accept our apology for the misunderstanding. We have been community advocates for many years and our way of supporting is still firmly in place.

We truly Value you as one of our loyal Bestwestern Guest and would be happy to offer you that discount on your next visit please ask for the General Manager as she will be more than happy to assist.

Thank you again for your patronage!.

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Reviewed 29 April 2018 via mobile

We stayed here in our trip into Memphis for 2 nights and booked it again two weeks later on our return night. Clean very friendly staff !! Nice breakfast and it’s very handy to all the must do’s in Memphis. Reasonably priced also.

Stayed: April 2018, travelled solo
1  Thank ken h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this reviewResponded 1 May 2018

Thank you Ken ,H. for your review we truly appreciate your feedback.. Happy Trails...

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Reviewed 28 April 2018 via mobile

Small hotel close to downtown, staff very helpful and courteous. Early check in was very nice for my mom to lay down and rest before our show. The room was great, bed very comfortable and plenty of room. Breakfast was great! Would definitely stay again.

Stayed: April 2018, travelled with family
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this reviewResponded 1 May 2018

Thank you Julie for the reply to our service survey, we value all of our guest feedback,, and look forward to seeing you next year same time same place...Bestwestern Gen X Memphis tn

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Reviewed 22 April 2018

Was not worth $150.00. Nice bed, linens and clean. Parking close to front door. Everything else old and used. Ice only on the 1st floor. Check in easy and quick. Breakfast available only to 9:30am. Will not return.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Stacy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this reviewResponded 23 April 2018

Thank you Stacy H. we appreciate you taking the time to reply to our service survey please accept our humble apology for not meeting your expectations.
We are sad to read that you felt as if the product and service we offer was not worth the money, If your travels return you to the Memphis tn area please contact me directly it would be our pleasure to offer you a % off discount just to allow us a second chance at WOWing,

Thanks again for making us your choice. Looking forward to that call..

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