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Reviews (1,194)
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All reviewsthe executive loungefloor to ceiling windowsfamily reunionmini fridgean older hotelthe room was nicevalet parkingbeale streetlobbyconferencetargetdoormandowntowninterstatefountaintngraceland
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Reviewed 28 April 2018

Only had an overnight stay but the hotel itself is a very nice facility. Room was very clean, great view, fresh linen on the bed, hold-over bathtub is a nice change from having only a shower, particularly after driving all day. Angie was most helpful at the front desk and the staff working at the refreshment area were both polite and very quick & efficient in their service. Recommend this location for anyone visiting Memphis.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Y732HGgeorgew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evelyn B, Manager at Hilton Memphis, responded to this reviewResponded 28 April 2018

Good Afternoon,

Thank you for taking the time to review our property.
We want you to know that you are our number one priority and we are excited that you enjoyed your stay here at the Hilton Memphis.

We will share your feedback with our team and we hope to see you again soon when you return to Memphis.

Have a wonderful day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018

Evelyn Barnes, the Asst. GM and Mrs. Angie at the front desk, and Mrs. Pat in the dining room were amazing! Could not ask for better customer service. Very attentive, courteous, and polite. Even though we had a small issue the first night, Mrs. Barnes not only resolved the issue, she spoke with us personally and ensured we were taken care of. In addition, we stayed for 4 days, and everytime Mrs. Barnes saw us, she took a moment to speak with us to make sure all was going well. She not only did that with us, we observed her doing that with many other guests. The hotel is fantastic, with a restaurant on site as well as Starbucks. The atmosphere and views are also amazing. the hotel is about a 15 minute drive from downtown, and all of the other attractions, and the hotel is very close to alot of dining and shopping. Overall, the customer service and staff are friendly and courteous, with expedient service. From the housekeeping, to maintenance. Thank you for a wonderful stay.

Room Tip: all of the rooms have a great view.
  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank jpsims706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evelyn B, Manager at Hilton Memphis, responded to this reviewResponded 6 May 2018

Thank you for sharing your experience at the Hilton Memphis.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.

As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. 

We thank you for your loyalty and being a Hilton Honors Diamond Member.

We hope you choose to stay with us again whenever your travel needs bring you back to Memphis. 


Sincerely,

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Reviewed 27 April 2018 via mobile

An older but we'll maintained Hilton. I thought the fitness center and rooms were well done and clean. The executive lounge was okay, and breakfast was above par. Free parking is a win, too. My only issue with this property is the WiFi. It consistently disconnects and then disappears, returning as a connection 5-10 minutes later. This makes it awfully hard to do anything productive.

Stayed: April 2018, travelled as a couple
Thank Brandon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evelyn B, Manager at Hilton Memphis, responded to this reviewResponded 28 April 2018

Good Morning,

We would like to thank your feedback.

We understand your frustration and would like to apologize for the internet issues you experienced.

Our hotel is under new ownership and management and we will be conducting a 10 million dollar renovation which is planned to start later this year. 250 thousand dollars will be dedicated strictly to our high speed internet, this will ensure that we are able to provide you with the quick and effective speed that you deserve and will prevent you from having this issue again.

Again we appreciate you taking the time to share your experience with us and we hope to see you upon your return to Memphis.

Thanks.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2018

Hotel was nice. Staff was generally friendly and rooms were cleaned well. Internet in room and meeting space was problematic at times, however. I would stay there again if I was in the area. It would be helpful, however to clearly mark the check in locations for parking.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Sharolyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen V, General Manager at Hilton Memphis, responded to this reviewResponded 24 April 2018

Dear Sharolnn,

Thank you for your feedback as we greatly appreciate it. In regards to the internet the hotel will be going thru a 10 million dollar renovation that will encompass the entire property, that will include a $250,000 investment in the internet platform, which work has already started. We are thrilled you found the hotel clean, and the staff friendly as that is so very important, again thank you for writing us.

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Reviewed 13 April 2018

Building is showing its age and some neglect: missing screws in elevator panel, scratched wood all around, really worn sofas in the lobby, etc. The setup for the restaurant is awkward and there are no signs pointing out the restaurant in the lower level is closed in the evening. Wasteful trip downstairs.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank ckaspia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen V, General Manager at Hilton Memphis, responded to this reviewResponded 22 April 2018

Dear Ckaspia,

Thank you for your feedback, the hotel is under new ownership and management and you will be pleased to hear that a 10 million dollar renovation is planned to start later this year. The renovations will encompass the entire property, including greatly improved signage to direct our guests. Again we appreciate you taking the time to share your experience with us.

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