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caymankid
Great Midwest

Great Location But There Were Some Hiccups

3.0 of 5 bubblesReviewed 7 May 2024
I stayed here for one night on May 5, 2024 with my son. Its a nice property and our room was fine so no issue there. The hotel is a little dated but the location makes up for it. Its located just a short walk from Beal St. and the river front and if you cant walk there is the trolley behind the hotel that can take you to Beal. The walk to Beal or the river front is about 10 minutes. There is a Walgreens located right behind the hotel. Breakfast in the morning was fine with good selections. My issue was the hot tub. It is in dire need of refurbishment and the water was dirty and cold not hot. The tile around the inside of the tub had years of oil scum on it and it had not been cleaned forever. I would not use it and its disgusting. The pool seemed ok though.
Date of stay: May 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susan Covington, Owner at SpringHill Suites by Marriott Memphis Downtown, responded to this review
Responded 8 May 2024
Dear caymankid,

I apologize for the issue you had with our hot tub. We appreciate you bringing this to our attention and I forwarded this to our maintenance leader for review.
We hope you will stay with us again the next time you travel to the Memphis area.
Susan Covington
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,025)
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Traveller rating
349
419
154
73
30
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All reviews kress building main street trolley line beale st valet parking within walking distance self park front street breakfast room oatmeal civil rights museum would stay here again breakfast was included valet service per day mississippi river outdoor pool
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Reviewed 20 April 2024

Everyone is extra friendly. Michael is the best valet. He is very knowledgeable about Memphis and giving travelers ideas of where to see & eat while in town. A great young lady bartender. She was so pleasant. Nice location. Walking distance to lots of fun.

Room tip: Pool is not heated
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wanda V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2024

Our stay was great! Very well located within walking distance of all of downtown attractions, but very quiet at night, even on a Saturday. We used the valet service for parking and it was super quick whenever we needed our vehicle. Michael was extremely friendly and helpful.

Date of stay: April 2024
Trip type: Travelled with family
Thank Gina P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 April 2024 via mobile

This is in a good location -right by a trolley car stop to Beale Street or about 10-15 walk. The rooms are spacious and it it is nice to have a sofa area. Breakfast is included and perfectly acceptable. Valet service very good and all staff friendly.

The housekeeping is not great. I found hair in the bed so had to request a full change. We had several missing light bulbs so it was dark and we had to get them fixed. The room cleaning was not that thorough either.

If I went back to Memphis I would not rule out returning here but would check my room was ok and request any cleaning needed.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank MTMHampshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susan Covington, Owner at SpringHill Suites by Marriott Memphis Downtown, responded to this reviewResponded 16 April 2024

Thank you for your comments concerning your recent stay. I will pass them along to our hotel management team for review.

We hope you will visit us again the next time you travel to Memphis.

Best regards,
Susan Covington

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024

My husband and myself are moving to AZ. This was our first stop from NC. Our SUV car
was packed with every inch used. We were concerned leaving our car parked overnight. The valet staff David and Cayden let us keep our car in the 10 minute
parking area, so they good keep their eyes on our car.
Hotel was nice and clean. Good area for walking.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kathleen O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2024

Michael at valet was very attentive and helpful. It was some miscommunication with housekeeping that staff were able to assist with. The hotel is in an excellent location with easy accessible restaurants, activities, and Beale Street. Walgreens was across the street which was a plus for late night snacks.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Shuntel G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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