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AjayJM
Plano, Texas

Good property

4.0 of 5 bubblesReviewed 6 Mar 2022
We checked in quite late at the property but the checkin experience was smoot. The room assigned was on first floor near an exit door, so loading and unloading was convenient. The room was reasonably sized and bed was comfortable. The bathroom was clean and the property was well maintained. Parking being free, was a plus.
Date of stay: December 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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9 - 14 of 409 reviews
Reviewed 15 October 2021 via mobile

We arrived to a very friendly staff it went downhill from there. Our luggage cart had two flat tires and one of the keys wouldn’t work. Our room was on the third floor. The TV (an LG) wasn’t working (dead batteries) but once we began to use it, the buttons weren’t right. Very frustrating. The toilet wasn’t working properly and sometimes it took 4 flushes to remove everything.

I’m honestly amazed that this is a Marriott property! The beds were okay as was the shower and water pressure. Otherwise it was a waste of money.

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank JodyLovesTravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2021

We were on the second floor. The elevators weren’t working. The door from outside that would’ve been closest to our room was an exit only. So we had to carry our luggage from the opposite side of the building, up the stairs to get to our room. They are doing revocations so the entire building has a strong odor of paint. The pool was out of order as well. The toilet had flushing issues and wouldn’t flush half the time. When using the bathroom light it automatically turns on the bathroom fan and it is incredibly loud and rattles. The beds were lumpy and we kept rolling into the middle of the bed. The shower doesn’t have an internal shower curtain so water gets everywhere outside of the shower. Breakfast was lacking.. it was little muffins or cereal. I will say the employee that helped us get checked in was very friendly & the AC worked really well. Unfortunately, the cons outweigh the pros.

Date of stay: October 2021
Trip type: Travelled with family
2  Thank Jacqueline D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 July 2021 via mobile

Reviews varied so widely for this property I didn’t know what to think. Took a chance on staying. Hotel is older and could use some TLC. Cracked floor tiles in bathroom. Room was very clean. Beds comfortable. We did hear people walking in room above, but just for a few minutes, then I suppose they went to bed. All in all pleasant stay and would stay here again.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank texgirl38
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 January 2021 via mobile

We were just passing though on our way to take our daughter back to college so only stayed one night. We arrived around 10pm and the front desk clerk, Tieshia was SO incredibly friendly, helpful and efficient! When we got to our room she called within 5 minutes to make sure everything was good with our room. We have NEVER had anyone do that before at ANY property so major kudos for this personalized service!
The location of the hotel is very convenient to the highway as well as many conveniences.
Our room was clean and comfortable but had a few things that probably need to be addressed. The window was cracked which we didn’t notice until we opened the curtains the following morning. I’d say it’s been that way for a while since moisture had built up between the panes.
The fire sprinklers located in the bathroom are completely rusted so not sure how that will affect functionality but very noticeable since it appears the bathroom has been painted recently. Finally the bowed shower rod isn’t installed properly so the shower curtain can’t stay closed snd slides to the middle since it’s mounted at an angle. 🤣
They do offer a grab and go breakfast with limited choices: coffee, hot water (but I had to ask for tea bags snd the desk clerk had to walk over to Springhill Suites to get some. Again huge service kudos! She did so willingly and cheerfully!), juice, yogurt, fruit cups, oatmeal, packaged muffins and danish and oranges. There were no spoons to eat the yogurt or oatmeal with only forks and the hot water was tepid and tasted like coffee (same pot is used for both coffee snd hot water as opposed to keeping it separate). Despite these issues which are easy to fix, this place has a huge leg up with their great service!

Date of stay: January 2021
Trip type: Travelled with family
Thank Babette M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2020

We were booked here, for 2 nights, with our tour group. Very nice, clean and friendly staff. Rooms were spacious and had all we needed, including coffee. There is an indoor pool and a fitness room. Would stay again.

Date of stay: October 2020
    • Value
    • Cleanliness
    • Service
1  Thank ftball72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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