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Reviews (1,016)
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All reviewsmud islandrooftop poolmississippi riverbeale stunderground parkinga river view roomcivil rights museumfront streetmain streetbiscuits and gravywaffleswithin walking distancelarge roommin walkwould stay here againtrolley stopcorner room
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Reviewed 5 July 2018

We chose this hotel because we have stayed at Comfort Inns in the past and like the free breakfast and the fact this particular property has a rooftop pool. The property is well kept, check in/out was very smooth. The staff are approachable, friendly and helpful. There is always coffee, water, available (and cookies in the afternoon) by the front desk which is a nice courtesy. We booked a King bed/suite on the 1st floor room 105. The room was very spacious and clean and the bed was very comfortable too, lots a pillows. The hotel Wifi is not that fast so be prepared to wait a little for pages to load (if you are not used to this, it could be annoying). We used the pool a couple times and there were plenty of chairs and a few tables with umbrellas which is nice. This property is within walking distance to Beale Street (about 8-10 min walk) or there is a trolley nearby that picked up every 20 min or so and there are also many horse drawn carriages available. There is a Walgreens nearby which is handy for forgotten items! Many restaurants nearby too. The breakfast was good pretty standard options with eggs, bacon, sausage, biscuit/gravy, waffle machine, coffee, juice, bagels, toast etc. The staff kept the breakfast area very clean and tidy. Get to breakfast earlier if you can it's a big hotel and lots of folks staying there so breakfast area was pretty full in the mornings and it was a bit difficult to get a table however we were able to get a table or counter seat each time we ate. Would highly recommend this hotel especially if you are looking for free breakfast and pool option!

Room Tip: I would imagine some of the higher floors probably have a nice view of Mississippi. We were on 1st floor so our view was of the street.
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Keygal75-2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkrupp1950, General Manager at Comfort Inn Downtown, responded to this reviewResponded 9 July 2018

Dear Keygal175-2,
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and the cleanliness of our property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect!

We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!



Best Regards,

Michael Krupp
General Manager

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Reviewed 4 July 2018 via mobile

I stayed at this hotel in 2014 enjoyed the stay so decided to give it another go. It did not disappoint. The staff are friendly and cheerful. The hotel has had a much needed refurbishment. The breakfast is good. Well placed for Beale Street. If you want to walk it is about 10 minutes at a slow pace. outside is the stop for the trolley bus serving the riverfront, behind the hotel is the main Street trolley.

Stayed: June 2018, travelled solo
Thank janelozuet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkrupp1950, General Manager at Comfort Inn Downtown, responded to this reviewResponded 5 July 2018

Dear janelozuet,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It was a pleasure to have you as our guest and your continued loyalty is greatly appreciated.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Michael Krupp
General Manager

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Reviewed 28 June 2018

Stayed here 3 nights and found it met all our expectations. Clean and smart, the room was tidy and the bathroom was spotless with a shower that worked as it should. Beds were very comfortable. Only 8-10 minutes walk to Beale street, which reminded us of Bourbon Street in New Orleans (good or bad, depending on your point of view!)2 minutes walk to the river. Lots of good restaurants within 10 minutes walk. Reception staff are very helpful and friendly. Secure parking underneath the building is $12 per night and buffet breakfast, which is included, was good, ranging from eggs and bacon to cereals and waffles and fruit.There is a water chiller in the lobby so you can fill your own bottle to take out in the daytime. Well recommended.

Room Tip: Rooms at the front look over the river.
  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
Thank bristolbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkrupp1950, General Manager at Comfort Inn Downtown, responded to this reviewResponded 29 June 2018

Dear bristolbob,
Thank you very much for taking the time to let us know about your recent stay at the our hotel and thank you for your kind words. We do our best to make sure each and every guest that walks through our doors, feels welcome and has a truly memorable experience. We are so glad you enjoyed your stay.

Thanks again and we hope that we will have the opportunity to see you again soon.

Sincerely,

Michael Krupp
General Manager

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Reviewed 28 June 2018 via mobile

This hotels location is good because it is close to a trolley line and it's right across the street from Mud island but there's not a whole lot else to do around there and you have to get on the trolley to eat go have a drink somewhere do any shopping. But it was clean the staff of super super friendly and it was reasonably priced.

Stayed: June 2018, travelled with family
Thank Robbyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkrupp1950, General Manager at Comfort Inn Downtown, responded to this reviewResponded 29 June 2018

Dear Robbyn J,
Thank you for taking the time to provide us with your review on TripAdvisor! I am pleased to read that you found the staff friendly and efficient. I will be sure to share your compliments with my entire team.

Thank you for choosing us!


Regards,

Michael Krupp
General Manager

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Reviewed 20 June 2018 via mobile

Very nice hotel. Clean, great breakfast, near everything. Rooftop pool overlooking river. The staff was very friendly. We didnt even have to drive when we got there. Everything was close by in walking distance, and we rode the trolley, which was only a $1 pp. Give it a 10

Stayed: June 2018, travelled with family
Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkrupp1950, General Manager at Comfort Inn Downtown, responded to this reviewResponded 22 June 2018

Dear K H,
Thank you very much for taking the time to share your experience of our hotel with other travelers. I am so happy to hear that you enjoyed your accommodations and our central location.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Michael Krupp
General Manager

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