Went to Hogmany Ball which was awful!!! Not held in Mar Hall but a very cold marquee that was ridiculous!!! Path down to it had no lighting. Paid £1000 for tickets and drinks. Would not recommend this to anyone. First and last time there. Family were put out of main bar while waiting on taxi arriving only to be told area was for residents only!!!!
What I thought would be a lovely night to bring in the New Year .Mar Hall certainly did not live up to its 5star experience!!!
I left a comment on their Facebook page only for it to be removed.
Emailed my complaint to them and have yet to receive a reply.!!!
Very disappointed and angry at them.

The rooms are filthy and tired. Mattress was very stained. Menu was so limited, if you don’t like beef or Salmon, there’s not much else. Marquee was freezing, had my coat on all night. Not even a 2 star hotel £480 later and I’m gutted. What an end to 2024!

We stayed at Mar Hall last night (02/01/25). It was a last minute booking. We are a family of three. We had a lovely stay and used the pool.
We had a young lady named Tabby who came to our room and made my daughter's bed, she also got some things that i requested. In the morning we arrived for breakfast. During breakfast my 4 year old asked me for water. There was no water available at the breakfast buffet so I asked the young man named Mikey (Michael), if i could get a glass of water. He replied yes, but proceeded to continue cleaning the tables and setting the table. I asked him again 15 minutes later as my 4 year old really wanted water. Mikey snapped at me and said he will get it, I did not respond to his disgusting attitude, I just nodded and said ok. After a further 10 minutes, the glass of water arrived. I thanked Mikey and my husband explained to Mikey that water was not available at the breakfast buffet. He had a Vile attitude towards us throughout breakfast. We payed a lot of money for our stay, everything and everyone was pleasant except for the young man at breakfast on 03/01/25.
There was a young lady along with Mikey, called Jess (Jessica), she was very attentive and we asked her for any requests we had after that.
Unfortunately we will not be back and will not recommend this hotel to our family and friends. This incident is unfortunate because we were excited to go back after the refurbishment for future stay.
It only takes one person to put the whole team and hotel down.
I hope this young man does not treat any other guests like this and also fixes his attitude at this young age or he will not get very far in life.