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“Nice weekend”
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Very good
46 reviews
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Overview
Holiday Rental House -
6 Bedrooms, 4 Bathrooms, Sleeps 10
Auchterarder, Perth and Kinross, Scotland

Reviews from our community

Very good - based on 46 reviews
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Reviews from our community

arti_8
Glasgow,Scotland
Level 5 Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Disappointing.. not 5 star rating”
Reviewed 7 October 2018 for a stay in October 2018

We booked this accommodation for our October break. We have been booking various breaks similar to this for the past 20 years. This was the most expensive cottage to date and having read the reviews we expected so much more.
Tracy the housekeeper was lovely and the setting so close to Gleneagles Hotel is a huge positive.

In our opinion, the accommodation was tired and far from luxury. There were water stains in the ceiling, a blind remained permanently down because it was broken, the oven was missing pieces and did not work properly and there were other problems with the hob and microwave. We gave up cooking the food we brought.

The DVD player did not work and sky is the most basic package. We received 5% back because of the problems having suggested a 10% refund.

Light bulbs were not working and we had to replace batteries in the remote control. We have stayed in amazing properties for less.

You’ll have a good stay in an excellent location but don’t expect five star accommodation or luxury. Disappointing that all these faults were not corrected other than a repair to the hot water tap . It’s understandable that problems may occur from time to time but the impression we had was that the owner has been made aware of these difficulties previously and nothing has been done to remedy them.

Date of stay: October 2018
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Oct 2018
Dear Ann,

I feel that since your review is posted permanently that I must also record my response online.

It is disappointing to receive a three star review when the only actual faults were broken microwave buttons (which had fallen or been taken off) and a faulty DVD player.

Tracey was contacted on numerous occasions throughout your stay, firstly to say you couldn’t find the microwave (which was in clear view), then to say that you could not follow the instructions for the hob (which all other guests had followed without issue) and then with two further messages at almost 10pm and 11pm respectively in respect of the DVD player. In addition, you reported that a hot water tap had developed a fault. A plumber was quickly dispatched to resolve it.

Your review claims the following, all of which are untrue:
1. That we only have basic Sky channels. This is simply incorrect – we have all sports and movie channels.
2. That lights were not working. Tracey checked every bulb following your departure and all work perfectly. Some lights are on a three way switch which she believes may have confused you.
3. That the oven did not work properly. The oven is in perfect working order.

As property owners, we know that some guests are more challenging than others but will always do our best to assist guests throughout their stay and offer to recompense guests where we feel that we have fallen short in our standards.

In your case, the only legitimate claims for complaint were i) broken microwave buttons (although the microwave still functioned – it has since been replaced) and ii) a faulty DVD player (cause unknown although it is only 8 months old).

Under the circumstances, we considered a credit of £100 to be extremely generous.

To make wild accusations that we as property owners were aware of problems and had done nothing to remedy them is unfair and without any basis.

The many other reviews of our property confirm that ours is indeed a luxurious property that fully warrants its five star Visit Scotland rating.

Kind regards,

Peter
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
elmac40
Glasgow, United Kingdom
Level 6 Contributor
144 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
“Nice weekend”
Reviewed 19 September 2018 for a stay in September 2018

Had a great time here with my friends. House was spotlessly clean and very comfortable.

Just a couple of minutes walk to the hotel

Only one slight negative was running out of toilet paper!

Would highly recommend

Date of stay: September 2018
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris M
Edinburgh, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely house”
Reviewed 18 July 2018 for a stay in July 2018

We had a family gathering to celebrate a 60th birthday. The location was ideal for people travelling from various parts of Scotland. The house has plenty of space for 10 adults and 2 dogs. It did not feel at all crowded. With 4 bath/shower rooms there was no queuing. It was spotlessly clean on arrival. The kitchen was well equipped and feeding everyone was not difficult. We enjoyed sitting in the outside space. The beds were very comfortable. There are plenty of lovely walks nearby. A great place for a break - short or long. Very much enjoyed and highly recommended.

Date of stay: July 2018
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Jul 2018
Thank you for your lovely feedback and we are delighted to hear you enjoyed your stay. We hope to see you again if you are visiting Gleneagles.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WattK5
Hamilton, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“5* Location”
Reviewed 22 June 2018 for a stay in June 2018

Lovely spacious house in an unbeatable 5* location.
Everything you need in this home for an enjoyable & comfortable stay. Spotlessly clean & very good value.
Lovely welcome pack on arrival.
We were a party of 4 couples & would definitely revisit.

Date of stay: June 2018
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine...
Glasgow, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent home for all the family”
Reviewed 18 May 2018 for a stay in May 2018

We thoroughly enjoyed our stay here and made good use of the barbecue provided too. It's so close to the hotel and has some beautiful walks just outside the door. We had my 84-year-old mother with us and were worried she'd be crowded out but the layout was perfect, with gathering places and little quiet spots too. I suspect we'll be back!

Date of stay: May 2018
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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