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“Luke warm welcome ”

Dewar’s Aberfeldy Distillery
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US$13.75*
and up
Aberfeldy Distillery Tour
Ranked #3 of 18 things to do in Aberfeldy
Certificate of Excellence
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: Discover the Dewar family’s pursuit of Scotch whisky perfection in the distillery they built in 1898. Producing the beautifully balanced single malt at the heart of the Dewar’s blend, Dewar’s Aberfeldy Distillery is the spiritual home of America’s top selling Scotch. Tour the distillery to see how we create the distinctive honeyed richness of our spirit. Access our atmospheric warehouse and learn how we double age our whisky for extra smoothness. Explore our interactive exhibition, guided by our bespoke app. Soak up the atmosphere in our welcoming cafe and Whisky Lounge, and fill your own bottle from our hand-selected casks. Booking online is strongly advised to secure your experience. Free parking and foreign language leaflets available.
Reviewed 26 April 2018 via mobile

Arrived yesterday as part of a cycle tour of SW Scotland. Was greeted at the door by (who wasn't rude but certainly wasn't warm) who asked us to move our bikes to the barely visible bike racks nearby. Looked like a new or recently refurbished visitor centre but the atmosphere was poor and the staff again seem disinterested. Maybe if we looked like US tourists with lots of ££ to spend we would have had a better experience. Had a whisky cake (£2.65) and tea. The cake had a large date seed in it. Not the warm friendly distillery experience we've at other distilleries on Islay and elsewhere like Tomatin, Highland Park, Balblair etc.

Thank Matthew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DewarsAberfeldy, Manager at Dewar’s Aberfeldy Distillery, responded to this reviewResponded 27 April 2018

Thank you for taking the time to review your visit to Dewar’s Aberfeldy Distillery. As we pride ourselves on offering a warm welcome, we’re naturally really disappointed that this was not your experience on the day. Though we appreciate that a return visit in the near future may be impracticable, we would really like the opportunity to make amends. Please contact me on SRobinson1@Bacardi.com, to talk more.

Best regards,

Simon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (776)
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"cask tasting"
in 49 reviews
"single malt"
in 45 reviews
"great tour"
in 42 reviews
"guided tour"
in 34 reviews
"connoisseur tour"
in 26 reviews
"short film"
in 33 reviews
"basic tour"
in 20 reviews
"cask strength"
in 15 reviews
"dewar family"
in 22 reviews
"scotch whisky"
in 12 reviews
"ginger ale"
in 11 reviews
"whisky making"
in 10 reviews
"free glass"
in 10 reviews
"take home"
in 19 reviews
"interactive museum"
in 8 reviews
"self guided"
in 12 reviews
"bar area"
in 7 reviews
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94 - 98 of 776 reviews

Reviewed 23 April 2018 via mobile

We passed this place on the way home went in for a cup of tea ended up taking a tour and it was excellent very informative you also depending on tour taken you get to taste whisky. Great time had by my son and myself

Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DewarsAberfeldy, Manager at Dewar’s Aberfeldy Distillery, responded to this reviewResponded 24 April 2018

We're delighted to hear that you enjoyed your visit John - especially as you only popped in for a cup of tea!

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Reviewed 23 April 2018

Not all distilleries are the same, as the one in Aberfeldy has not only a tour, dram at the end but to start a lovely visitor centre where you can have a coffee and light snack before or after your tour. The history and how this distillery came to be there is as interesting as tasting the actual whiskey. A worthwhile visit

Thank mack55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DewarsAberfeldy, Manager at Dewar’s Aberfeldy Distillery, responded to this reviewResponded 24 April 2018

Thank you for your review - your feedback is really appreciated and we are glad that you enjoyed your visit and found it interesting and worthwhile.

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Reviewed 21 April 2018 via mobile

We visited the distillery on a very cold afternoon and the visitor centre was very warm and welcoming. The staff were great and the pre-tour museum was insightful. The tasting session was fantastic with drivers packs available if you’d rather take it away. There was 3 people on the tour in total so would really recommend this place off season.

Thank BarringtonSteele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DewarsAberfeldy, Manager at Dewar’s Aberfeldy Distillery, responded to this reviewResponded 23 April 2018

Thank you very much for your review - we're pleased that you enjoyed your visit and found our visitor centre warm and welcoming. It's great that you would recommend a visit and enjoyed your tasting session.

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Reviewed 20 April 2018

Just popped into the shop yesterday to buy a bottle of whiskey. All the staff that we met were very friendly and the man in the shop explained to us the difference between the whiskeys he was very knowledgeable. We bought a litre bottle of Aberfeldy 12 year old single malt whiskey, prices very reasonable. We didn't stay to taste any as my hubby the whiskey drinker was driving, but lovely shop and bar area very comfy.

Thank Diane111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DewarsAberfeldy, Manager at Dewar’s Aberfeldy Distillery, responded to this reviewResponded 20 April 2018

We're pleased that you found our staff to be friendly and we hope that you enjoy your purchase. We hope to welcome you again if you decide to return for a tour or a tasting in the future.
Thank you for your review Diane.

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