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Robert H
Glasgow, United Kingdom

Disappointed

3.0 of 5 bubblesReviewed 28 Aug 2024via mobile
Hi, went here for a 1 night stopover before moving on to another hotel, and first impression was I was back in the 70's, the decor takes you right back there, but the staff were very nice so went to our room and again furniture looked very tired really needs to be upgraded. Didn't have the best of sleeps because the 2 pillows were wafer thin. Got up for breakfast (usual fried bacon, sausage etc etc.) and it was OK, again the girl serving was very pleasant. Went for a short stroll after breakfast returning to check out, and when tidying our bed a bit before leaving noticed a blood stain under my pillow which certainly wasn't from or my wife, which leads me to believe that the sheets hadn't been changed from the previous visitor. Not good. When we went down to check out we waited to see someone at reception but no one there, and eventually left our keys next to where others had left theirs when leaving as we were short on time. All this at £140 per night which I think is way over what it should be considering the time warp, and I moved on to my second hotel at £100 a night which was far superior. All in all was disappointed with my overall stay and will not be returning.
Date of stay: August 2024
Room Tip: There are nicer, cheaper places nearby.
Trip type: Travelled as a couple
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8 - 13 of 294 reviews
Reviewed 5 August 2024

I really loved the retro feel of the hotel because it reminded me of the hotels of my youth... super-clean and it made a nice change from the corporate hotels we usually stay in. Lovely friendly staff, a comfortable bed (I slept a treat, although that could also be to do with the consumption of a vat of wine) and a nice breakfast. They didn't specifically have a vegetarian breakfast, but accommodated me with scrambled egg, beans, tomatoes and a tattie scone. The scrambled egg was the best I've ever eaten in a hotel.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Emma B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 June 2024 via mobile

Fabulous Hotel with some of the best Staff I have come across over my years travelling. I was fortunate to hold my 70th Birthday party here and cannot praise Ian highly enough for his skill in organising this event , on the night Paul and the Girls were just fabulous at getting our meals out Quickly all hot and with generous portions. My guests were very impressed with the food and the Service , the quality was excellent and the Table Wines were very nice . I would recommend The Willowbank to anyone for any event you won’t be disappointed. Some of my friends stayed over and were very impressed with the rooms yes decor is retro but it’s very clean and tidy and a very good breakfast was had by all .

Room tip: Great Parking , handy for a 10 min walk to Largs Town Centre or a a walk along the New Promenade
Date of stay: May 2024
Trip type: Travelled with friends
Thank Gerry M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 April 2024 via mobile

Very much in need of upgrade regarding the decor, but this place is the cleanest hotel I have had the pleasure to stay in, staff are fantastic, happy to help and happy by nature, breakfast is brilliant, and yes I most definitely would use it again.

Room tip: Lovely walk along the water front.
Date of stay: April 2024
Trip type: Travelled with friends
Thank James H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2024 via mobile

We were guests at a celebration in the hotel and chose to stay over in a 1 double room at the front of the hotel.
The Tripadvisor reviews commenting on dated decor held true throughout the hotel and my first impression was negative. However I another way to see the decor is RETRO. Green avocado or peach sanitary- ware are hard to find.
Absolutely agree with the reviews applauding the superb standards of cleanliness. We have travelled extensively staying in award winning hotels that haven’t got the standards this hotel has.
Breakfast was uncomplicated well cooked and served quickly with a smile. Nice first thing of a morning.
All the staff worked their socks off to deliver fantastic customer care with a smile. Not to be taken for granted in this fast paced world.
Would we stay again . Yes 😀

Room tip: Excellent parking. Road traffic almost nil late at night
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Guide46794610169
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2024

Don't let this "in need of an upgrade hotel" put you off. 5 of us have just spent a fabulous weekend here. They have the most friendliest, welcoming staff you could meet. Our rooms were spacious, clean and comfy. The food was excellent and none of us could find fault with the hotel. Oh and of course, entertainment on both evenings. Couldn't ask for more. We'll be back!

Room tip: Don't be put off by the decor.
Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Susan o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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