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Reviewed 2 March 2021 via mobile

It’s truly sad how much money it costs to get so little in return. Our first room smelled so bad of marijuana and smoke I almost vomited. Both rooms were ice cold (literally) and filthy. I had to shove multiple towels and blankets under and around the air conditioner because the draft was so bad we couldn’t keep the room warm. We had to do a similar thing in the bathroom, where the vent fan did not work. So, the cold, winter air was blowing in the bathroom so bad we had to block it with a towel and keep the door closed. Only to be met with a freezing cold bathroom experience that would wake up a polar bear.
Outside of a pool that was so swamped you could barely walk without running into someone. This place has very little to offer.
Because of the poorly planned and managed check-in, there was approximately 20-25 other people in line waiting to check-in to the hotel because they WILL NOT allow you to check-in one second before check-in time, regardless if your room is ready or not.
On top of that, there was one person (rudely) checking people in. The other one was standing off to the side, literally doing nothing, when they were standing there. Then, they would just up and walk away, while dozens of people stood, waiting to be checked in.
Once getting into our second room, it looked like the placed hadn’t been cleaned in months. Upon asking for another room that didn’t smell like smoke or wasn’t filthy, we were told there was no other rooms available and this was our only remaining option. So, not wanting to ruin our long, weekend getaway, we decided to stay. What a poor decision that was.
Again, dealt with rude staff and delays or excuses each and every time we turned around. From in correct drinks at the bar, to having to argue with the bartender that she was giving my credit card to someone else (literally handed my CC to her, watched her scan it and hand it to someone else). Then she wanted to argue that it was not my card, only for the other customer to step in and say, “ma’am, this isn’t my credit card.” To having multiple orders mixed up, not made or “forgotten” about at the restaurant. Just a disappointing disaster.
I won’t plan on coming back anytime soon.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank prossman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2021

Save yourself some money and find another hotel. While the Waterpark is nice, the service is horrible. We booked our room Jan 30 and arrived Feb 26. They overbooked the suites so we didn't get the room we paid for. We were offered a king bed room for our family of 5. The pullout couch did not work and no other rooms so our three kids had to sleep on floor. Very limited staff in restaurant during breakfast, rude night front desk help, and the list goes on.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank jamietL7558FU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2021

The hotel has so much to offer for families with kids of all ages, from the fantastic pool options to the Tiki Bar to the pizza on site to the game room. The older kids loved the big tube slide and the basketball swim area and the little ones loved the pirate ship and shallow water.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2021

The title of this hotel should be if you want to party hard with friends and smoke while having a good time in the pool, come to this hotel. Only on Monday thru Thursday during a school year in the daytime can you get that family friendly appeal. But after school watch out the locals come in, they let others in. Wristbands well who needs those now because we are people who have connections and just turn the other direction and the families who spend their hard earned income to try and do something nice for their children get the short end of the stick. The hotel guests with other hotel guests are wonderful. But man, nights were aweful to the part I got too scared to allow my kids to do the one thing they wanted to do in SD.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ProudMomSince2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2021

I like this hotel but the front desk lady is a piece of work. I have heard her going at it with other guests on previous stays. I can’t believe she is still here. She is terrible for business.

Booked a poolside suite, our room was behind the bar, down the hall- not poolside. This was a Wednesday night. I went to ask her if we could have a different room and she said there were none available. An obvious lie-there were about 10 people in the whole hotel.

I asked her where I should park and what entrance to use and she told me the entrance on the exact opposite side of the hotel. I pointed that out and she said “oh you didn’t tell me you wanted a map. Well just take it then.” Yikes!

Other than that, nice food, warm hot tub, good location away from hustle and bustle and close to airport.

I’ll likely stay here again, but just saying, a smile would go a long way!!

Date of stay: February 2021
Trip type: Travelled with family
Thank WinnerSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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