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Reviewed 19 July 2016

Had to switch rooms upon arrival because it smelled of strong body odor. 2nd room was dirty- blood stain on carpet and not vacuumed. The pool is way too small for the size of the hotel and shared condos. Pool area was reminescent of a bad MTV spring break show.

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank dlatraveler2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager15, Manager at Hilton Myrtle Beach Resort, responded to this reviewResponded 10 August 2016

Dear dlatraveler2016,
Thank you for your feedback. We are glad you chose our hotel during your recent stay and we apologize for the housekeeping problems and unpleasant odor you encountered. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards. We hope you will give us another chance if you visit this area in the future.
Thank you, E Silvestri

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Reviewed 19 July 2016 via mobile

My husband and I stayed here three nights over the 4th of July holiday. We loved the pool area and the DJ's that provided entertainment. Love the direct beach access. Housekeeping was the only downfall. The second day our room hadn't been cleaned by 5pm. We called to the front desk and they came within an hour. However they didn't leave fresh wash rags. The next day we placed the card on the pillow for new bedsheets because we spilled sand in the bed. The sheets weren't replaced. Only made with the sand still in it! $9 a day to self park your car after paying $200 a night is a bit unnecessary as well. However, we would probably stay here again because of the fun atmosphere.

Stayed: June 2016, travelled with family
Thank LAUREN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager15, Manager at Hilton Myrtle Beach Resort, responded to this reviewResponded 28 July 2016

Dear Lauren B,
Our team is thankful you were able to enjoy the many festivities during the 4th of July! We apologize for any inconveniences with housekeeping during your stay. We are appreciative of your business and look forward to serving you again with your next visit.
Regards, E Silvestri

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Reviewed 19 July 2016

We stayed 4 nights in July 2016. We went one whole day with no housekeeping - even though we asked them to clean the room. My wife had to go to the front desk to demand towels so we had clean towels. The whole experience was very average.

  • Stayed: July 2016, travelled on business
    • Sleep Quality
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2  Thank Zambuti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2016

This Hilton has a great location with a beautiful view and beach access. However, I was disappointed in our room. The mattress was soft, there was mildew in the shower and our room had a musty odor. I realize that the humidity in this area is high, but there are ways to prevent mildew. The hotel provides a shuttle to nearby restaurants and shopping centers. The shuttle was great, but scheduling a ride was a little more difficult than it should have been. The front desk gave us a flyer about the shuttle that said to dial "0" to arrange for a ride and that the shuttle ran until 10:30 p.m. We dialed "0", but there was no answer, so we went to the hotel entrance to wait for the shuttle. The driver gave us a call back number for pick up arrangements and told us the shuttle ran until midnight. When we were ready to return to the Hilton, we called the number the driver had given us, but the system simply transferred us around and we weren't able to speak to anyone. We called the front desk directly and were then able to receive a ride back to the hotel.

  • Stayed: July 2016, travelled with family
    • Value
    • Location
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1  Thank Andrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2016

Nice hotel in an awesome location. Located right on the beach with numerous pools. Awesome resort atmosphere. Rooms could be cleaner, there was a damp, mildew smell in the bathroom. Some staff are nicer than others. Expect a wait to check in and check out. Overall, it's a great location and nice place for a family.

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank dmwfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager15, Manager at Hilton Myrtle Beach Resort, responded to this reviewResponded 28 July 2016

Dear dmwfamily,
Thank you for your review and the compliments about the atmosphere of our property. We hope you have the opportunity to join us again soon!
Regards, E Silvestri

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