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Reviews (3,048)
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All reviewsarum spalobby barpool areashipyard plantationgift shopcovered poolhilton head islandgrounds are beautifulhotel is beautifulzero entrygarden viewbeach accessparking lotgreat poollong weekendbike rentalthe entire staff
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Reviewed 3 weeks ago via mobile

The Sonesta Resort Hilton Head Island is amazing. It exceeded any expectations I had. The facility is beautiful. My room was super clean and gorgeous. Their customer service was extraordinary. The regular texting from employee Mark to see if I needed anything was a nice touch. Coleman, Food and Beverage Outlets Manager consistently went beyond the call for all of my dining needs. Did I mention the food was delicious!!! Also in FB was Supervisor Jessica. My family met her last year (this was my first visit) and she continued to be awesome. Even room service was great (shout out to Tena).
The beach is right there and beautiful. The pool is so inviting. They even have a wonderful gift shop with great employees.

I will visit there again. Thanks for making this such a memorable trip.

Stayed: July 2018, travelled with family
Thank newtonjna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George H, Guest Relations Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your awesome experience with us at Sonesta Resort Hilton Head Island. We are all so pleased that you were able to enjoy the beautiful facility, gorgeous rooms, and great pool area. Providing extraordinary customer service is of the utmost importance to us and we are so glad that you received just that. We look forward to welcoming you back again for another memorable trip.

George Hartman
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Hotel and customer service were excellent. Staff always helpful. Convenient to island activities. Great if you want both beach and pool. Perfect for both families and couples. Easy to access other sites on the island.

Stayed: July 2018, travelled with family
Thank zlata423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George H, Guest Relations Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 3 weeks ago

We are pleased to hear that you enjoyed your stay at Sonesta Resort Hilton Head Island. Providing excellent customer service is of the utmost importance to us, so we are glad that you found our staff helpful. We thank you for writing such a generous review and hope to welcome you back to the Lowcountry again soon!

George Hartman
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We were very disappointed in our stay. The staff was not very friendly and generally made us feel unwelcomed upon check in. Our bathroom had a used loafa hanging in it when we arrived which makes me question how thoroughly it was cleaned. Understanding it is a resort, there were a lot of children running around screaming and very thin walls. An adult only time in the pool would have made a more relaxing experience. From no where in the resort or by the pool could we see the ocean. The one bar that could have a small ocean view was closed. Overall for the price not worth it, be prepared to pay almost 7 dollars a beer at the pool side bar. We cut our stay short 2 days (one positive they didn't charge a cancellation fee) and chose to spend the rest of the trip elsewhere. While it may be a good place for families, it was not couples friendly.

Stayed: July 2018, travelled as a couple
Thank mhuffman720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George H, Guest Relations Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to provide helpful feedback about your visit to Sonesta Resort Hilton Head Island. Providing a great stay to each of our guests is very important to us so we are disappointed to hear that your stay was not 100 percent satisfactory. I can assure you that this feedback will be used for training purposes as we continue to try to be the best resort on the island. We thank you for visiting us during your time in the Lowcountry.

George Hartman
Guest Relations Manager

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Reviewed 4 weeks ago

We had a wonderful time relaxing with the family. Being on the beach was an important factor in our choice, and we were very pleased with this location. The grounds were beautiful and the quick and easy access to the beach was exactly what we were looking for. Every member of the staff was pleased to help with every request. Although I don't believe Deborah provided housekeeping service for us, she was so friendly and helpful as we would see her each day. My daughter and I enjoyed our pampering in the Arum Spa as we relaxed with pedicures before ending our retreat.

  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Gar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George H, Guest Relations Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 3 weeks ago

Thank you, Gar, for taking the time to share your awesome experience with us at Sonesta Resort Hilton Head Island. We are all so pleased that you were able to enjoy the resort, staff and beach access. We are also happy to hear that you and your daughter enjoyed a relaxing time in the Arum spa! We hope to welcome you back again for another wonderful visit.

George Hartman
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We enjoyed our stay at the Sonesta in Hilton Head very much - our first time here and certainly hope it won't be our last. The closeness of the ocean and just being able to walk the beach at anytime was amazing. Loved the plentiful showers outside just off the beach to be able to rinse away the sand before heading back inside and the restrooms right off the beach for the hotel guests - perfect!
Our room was always clean and loved that they checked in with us via text message throughout our stay. We were able to get more pillows right after we checked in just a text message and it was done.
The only issue we had was with the food service. At the outdoor bar - service was lacking and not over friendly everyday but one. Stopped serving food out at the pool at 6pm which I understand but should be noted somewhere - we were there during the 4th of July - a busy time. Also we ate at Bayley's the first night out on the terrace - service was awful had three different people serve us and it was very lacking - it was early in the evening and there were only 3 tables of guests. One of our servers commented on how he was trying to get out of work and go home - unprofessional.
However; we had wonderful service at the bar inside the hotel by the lobby area.
Another thing that I wished that we got upon arrival was a map of the hotel so that we knew where everything was and what activities where going on.
But overall it acceded our expectations and the views or the ocean were amazing. We were able to sleep in late every morning with no noise to bother us. No problem using self park or finding a parking spot. We would definitely stay again.

  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Kari M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George H, Guest Relations Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 3 weeks ago

Thank you, Kari, for taking the time to provide feedback from your visit. We apologize for the poor customer service you received; customer service is a top priority for us and I will be sure to address this problem with the outdoor bar staff. Aside from those frustrations, I am glad to hear the bartenders at the inside bar and other staff members were able to make a positive impact on your stay, and that you enjoyed the view and access to the beach. We look forward to welcoming you back again soon!

George Hartman
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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