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Reviewed 8 August 2016 via mobile

Enjoyed hospitality at the resort and the beautiful beach. Our room was pleasant and the view to the ocean was filtered by trees. It was a little disappointing not being able to hear the ocean very well from our balcony. The concierge service was very good!

Stayed: June 2016, travelled with family
Thank Voyage1380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayWiendl, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 11 August 2016

Thank you for your review after your stay with us at Sonesta Resort Hilton Head Island. We appreciate your feedback and greatly value your review as we strive to provide our guests with the most memorable and positive stay possible. Thank you for your kind words regarding our concierge service as well. They will be so happy to hear that you enjoyed your time with us. We look forward to assisting you with planning your next stay on Hilton Head Island and thank you for choosing Sonesta Resort.

Jay Wiendl

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Reviewed 6 August 2016 via mobile

We had a great stay at the Sonesta, and would definitely stay here again. My only complaints would be that the pool had trash and leaves in it during our stay, but we did see it getting cleaned every morning. The parking lot was also awkward due to the valet section. It's easy to get in a position to have to back up down the row. Otherwise, the grounds and building were great!

Stayed: April 2016, travelled with family
Thank ga486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayWiendl, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 11 August 2016

Thank you for taking the time to write a review after your recent stay with us. We greatly appreciate your feedback and value your review as we strive to provide our guests with the most enjoyable stay possible. We hope to have the pleasure of welcoming you back again soon and ask that you please feel free to contact us directly when we can assist you with planning your next visit to Hilton Head Island.

Jay Wiendl
General Manager

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Reviewed 6 August 2016

Enjoyed my stay recently. The 4 stars instead of 5 stars is due to the cleanliness of the bathroom. The countertop was not clean all the way to the edges against the wall (dust and hair) and the bathtub and floor grouting is starting to look dirty. My husband and I were also uncomfortable with the bellhops. I am aware they are trying to make a living, but I do not appreciate the bellhop forcing you to do things their way. Sometimes I am the only one that I want handling my bags, and they give you no choice otherwise.

  • Stayed: July 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank wearydoctortraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayWiendl, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 11 August 2016

Thank you so much for taking the time to write a review after your recent stay with us. We are glad to hear that you enjoyed your overall visit. We truly appreciate your feedback regarding the cleanliness of your room accommodations and the assistance of our bellmen. For future stays, please do not hesitate to reach out to us at any time if there are issues that our staff can assist with, as we want you to have the most positive and memorable experience possible. Our bellmen service is intended to be for the assistance and ease of our guests’ stay as well as their safety when using luggage carts. Also, please feel free to contact us directly if you would like to further discuss your stay. We hope to have the pleasure of welcoming you back for your next visit to Hilton Head Island and thank you for choosing Sonesta Resort.

Jay Wiendl
General Manager

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Reviewed 6 August 2016 via mobile

We're locals and went here for a night for our 4th wedding anniversary. When we checked in Ace was extremely helpful and kind, and she even had complimentary champagne and strawberries sent up to our room when she learned it was our anniversary! Ace deserves high praise from the management at Sonesta!! Our room was very clean and comfortable as well, and the hotel grounds are beautiful to explore.

Stayed: August 2016, travelled as a couple
Thank Liviawolcott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayWiendl, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 11 August 2016

Hi Livia,

Happy Anniversary! We’re so happy to hear that you enjoyed your celebratory stay with us and thank you for choosing Sonesta Resort Hilton Head Island. Thank you for noting the friendliness of our staff. Ace will be thrilled to hear that you had a wonderful time. We appreciate your kind review and ask that you please feel free to contact us directly when we can assist you with planning your next local getaway.

Jay Wiendl
General Manager

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Reviewed 5 August 2016 via mobile

No complaints about anything. We were able to get umbrella at pool everyday. Snack bar service was very good. Room was cleaned well and promptly. Linens were good quality. Enjoyed short walk out to the beach daily. There were lots of families but still no complaints from this mature couple. It was a relaxing trip. Heywards was great too, especially Omar.

Stayed: August 2016, travelled as a couple
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayWiendl, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 11 August 2016

Hi Linda,

We’re so glad to hear that you had an excellent stay at Sonesta Resort Hilton Head Island. Thank you for taking the time to share about your experience with us and for your kind words regarding our room accommodations, onsite dining options and beachfront access. We truly appreciate your feedback and look forward to welcoming you back for your next stay on Hilton Head Island.

Jay Wiendl
General Manager

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