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The room was not cleaned. Trash behind the nightstand. Bathroom sink had debris and water stains on the faucet. The tub safety handle had rust stains on it. I waited until I returned home to shower. I will not choose this hotel again. They need to improve their safety standards.
Date of stay: August 2024
Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Guest Trends, Guest Services / Front Office at Quality Inn Greenwood Hwy 25, responded to this review
Responded 23 Aug 2024
Dear Valued Guest,
We apologize for the disappointing experience you had during your stay. Cleanliness is a top priority, and it’s concerning to hear that your room did not meet our standards. Your feedback about the trash, bathroom, and safety handle will be addressed immediately. We appreciate your input and hope you’ll consider giving us another chance in the future.
Truly, ES – Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
The handicap rooms need to have ADA toilets, that is the only thing I don't like. With a bad back and knees makes a difference
Room tip: I like staying on the backside #300 rooms. I'm handicap so I stay in #321 it's 2 full beds or #323 king bed.
Date of stay: April 2024
Trip type: Travelled with family
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Ask Moose218 about Quality Inn Greenwood Hwy 25
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Trends, Guest Services / Front Office at Quality Inn Greenwood Hwy 25, responded to this reviewResponded 30 April 2024
Dear Valued Guest,
We are delighted to hear that you had another great stay with us! Thank you for your feedback regarding our handicap rooms. Ensuring accessibility for all our guests is a priority, and we appreciate your insight into the need for ADA-compliant toilets in these rooms.
Your comfort and convenience are important to us, and we apologize for any inconvenience caused by the current toilet arrangements. We will take your suggestion into consideration as we continue to improve our facilities to better accommodate guests with mobility challenges.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for another enjoyable stay. Please feel free to reach out to our team if you have any further suggestions or requests.
Truly, ES - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great location, beautiful surroundings atmosphere, great staff. Most friendly and helpful receptionist and staff. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service. Everything was closest to the motel.
Date of stay: January 2024
Trip type: Travelled with family
Value
Location
Service
Ask Kishan V about Quality Inn Greenwood Hwy 25
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Trends, Guest Services / Front Office at Quality Inn Greenwood Hwy 25, responded to this reviewResponded 8 February 2024
Dear Valued Guest,
Thank you for your excellent review on your stay in our hotel.
We are delighted that you enjoyed our location, stylish rooms, and friendly staff. Providing excellent service and maintaining a clean, comfortable environment for our guests is our top priority.
We are looking forward to having you again as a guest in our hotel.
Truly, ES- Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The staff is very friendly. The front desk has always been helpful and accommodating! My wife and I come there to get away and relax and the staff makes that possible for us. The rooms are always clean and we always enjoy our stay.
Date of stay: August 2023
Trip type: Travelled with family
Value
Location
Service
Ask Jessica A about Quality Inn Greenwood Hwy 25
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Trends, Guest Services / Front Office at Quality Inn Greenwood Hwy 25, responded to this reviewResponded 19 August 2023
Dear Jessica,
Thank you for your compliments. We cherish you as a guest and we care deeply about your satisfaction. Getting a favorable survey response is always satisfying because it confirms the efforts we make to ensure that you have a wonderful stay and simultaneously inspires us to continue providing exceptional service to you and other guests in the future. We sincerely hope you visit us once more soon.
Very truly yours, ES – Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Girlfriend and I needed an escape and gf wanted to go swimming while we were at it. We went to one hotel and the pool wasn't open. So to make the gf happy I extended our mini vacation by booking another place. I called and made sure the pool was open and in good shape. I got a guarantee.
We checked in and went to the pool, it was closed. They put in chemicals right after check in at 3pm and said we could swim the next day. The next day came and we kept getting told it'll be fine. Two days and the main reason we stayed was so gf could go swimming. They promised a pool. Nice lady even came by to give gf a towel for the pool... but then it was never open during our stay.
The room was cool and mostly clean. If we didn't come specifically because the pool at the other hotel was closed and she wanted to swim it would have been ok. Instead we got the runaround, constantly being told the pool will be open soon, it never was. And the manager doesn't seem to exist.
Room tip: Don't expect anyone on staff to know anything or be honest. They are nice and placate, but will make promises and not follow through.
Date of stay: July 2023
Trip type: Travelled as a couple
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Trends, Guest Services / Front Office at Quality Inn Greenwood Hwy 25, responded to this reviewResponded 21 July 2023
Dear Guest,
Thank you for taking the time in leaving us your constructive feedback on your stay at our hotel.
We apologize for the frustration and inconvenience you experienced during your stay. We understand how important it is to have the amenities you were looking forward to, and we are truly sorry that the pool was not available as promised. We take your feedback seriously and will be looking into the issues with the pool and communication to ensure this doesn't happen in the future.
We are hoping to have another chance and serve you better.
Truly, ES – Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staff is very friendly and knowledgeable! My room was very clean and I was very impressed at how hard housekeeping works. The front desk staff were very knowledgeable on places to dine around town as well as just knowledgeable in their job role
Date of stay: June 2023
Trip type: Travelled with family
Ask Jessica A about Quality Inn Greenwood Hwy 25
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Trends, Guest Services / Front Office at Quality Inn Greenwood Hwy 25, responded to this reviewResponded 24 June 2023
Dear Jessica,
Thank you so much for your kind comments and review regarding your most recent stay with us.
We are especially happy to share this review with our staff who work hard to ensure that you receive a five star experience in service and accommodations. Getting a favorable survey response is always satisfying because it confirms the efforts we make to ensure that you have a wonderful stay and simultaneously inspires us to continue providing exceptional service to you and other guests in the future. We sincerely hope you visit us once more soon.
Very truly yours, ES – Guest Relations Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
