Before booking this hotel you should also look at America's best value inn reviews. Same owners. All reviews are completely accurate. The owners do not care about there guests. When we first arrived, they couldn't find our reservation even though I had the reservation number that the same lady gave me..and they up'd the price on us.. we are here for work and have been here for 5 days. Not once have they cleaned our room, replaced towels, replaced toilet paper or taken our trash. And every time we go in the bathroom it smells strongly of drugs. I assume because the people above us are using. There are always people in the parking lot late at night smoking marijuana. It's a very sketchy hotel. But against my better judgement I went Thursday and paid for another week they called me and told me to come
To the office 3 hours later and told me we couldn't stay in this room because we're staying weekly we'd have to go upstairs. Or pay an additional 20$ per night. We have a lot of stuff and I explained in order to do that I'd have to wait on my husband to lift some things. They said to do that I had to pay another 70$ For the one night. I told them that I'm not doing that. They knew when we checked in that we'd be in town for a couple months. So if they couldn't help me we'd take our business elsewhere. My husband was at work with our car so I told them to refund me and we'd leave Monday. They said in order to refund me they needed the receipt and when I told them I didn't have it They began yelling at me and told me if I couldn't cooperate then I could get out or they'd call the police on me. They do not care about their guests. They are 100% unprofessional. Also, the male housekeeper that lives here asked my husband if he's the guy selling ecstasy.. which he's not. Everyone working here is on drugs, living here. It's disgusting. I understand wanting to save some money, that's why we chose to give it a shot but, worst mistake ever! I was a general manager at a best western for years and I've never seen such unprofessional, rude, and down right nasty employees let alone owners. My advice to you is go ANYWHERE else. Your car would be a better option than this hotel. Do yourself a favor.. skip this headache. It's run down and not worth what they charge. And definitely not worth the way you are treated by the OWNERS!